Pro Winds

Amazing first time experience in finding a high quality student trumpet. Dean sourced multiple suppliers and arranged to have a horn shipped from Europe to our home. All for a very fair price. Could not ask for better service and consultative support. Thank you.

My family purchased a Stradivarius Horn from this website. After they told me that, I was super nervous because of the other reviews about this website. However, the communication was fantastic. We talked to Mr. Dean Foster and worked everything thing out. He said the horn would ship from the Bach warehouse the following day after placing the order, and that's exactly what happened. Ordered on a Saturday and it came in the following Wednesday. Simply fantastic.

Bought a saxophone mouthpiece and it never shipped so decided to cancel order. Took 3 emails and 9 calls for them to finally answer on the last call and rudely let me know it was cancelled. I don't mind read so i'm not sure how they expected me to know if they saw my emails or not. Guy was really rude and upset as if it isn't his job to let me know what the details with my order are. Easy to purchase of course but god forbid you make a mistake or want to cancel. Took me hours to finally get some type of response. Just ordered the same mouthpiece from Meridian Winds and it was so much easier and the customer service was superb. Would buy from meridian winds again, definitely not pro winds.

I order a ton of stuff on the internet and in my opinion this is the absolute worst place to order from. Virtually no customer service at all. And if you have to get your money back... OMG It's not worth the couple of bucks you might save. I ended up paying for a ligature twice and never did get my money back on one of them. If you have to send an item back they sit on it for two weeks and you have to call them... then they sit on it some more. Most legit sites will match their price so why bother with this BS? I do not understand how they stay in business.

I'm guessing the low prices are contributing to the problem - Pro Winds doesn't seem to have the employees to proactively communicate with customers about their orders if something is not in stock. It's also counterintuitive that the owner would spend all that time dealing with customer questions about their missing orders via phone and e-mail, when he could instead communicate information on backorders upfront, along with a projected ship date. Not good business practice.

I placed an order with them in October 2020 and have not received my order. I called a few weeks after placing the order because I had received no communication beyond the initial placement. They said that they were waiting on the manufacturer to fill the order. Now after 8 months and no response at all to two voice mails, I am still waiting.

It's a shame that the minimum rating is 1 star, rather than zero.

*** Update ***

I received my package from them today (6/3/2021). It appears to be complete. As others have pointed out, they really need to communicate with their customers: Give estimates on how long an order may take; send updates via email; answer their phones; and return/reply to customer queries.

Even 8 months for delivery would be acceptable to me (I was in no rush), provided there was some kind of feedback/updates.

I have done business with Pro Winds for several years and the products and service has always been satisfying and pleasing. My calls have always been returned if I leave a message. Mr. Dean also makes sure that the mouthpieces are of top quality that are sent to you. Thank you

I placed an on-line order for a Bach Trumpet Case from Pro Winds because they had the best price. After having already placed the order, I started to read some of the negative ratings and became alarmed. I decided to try and cancel my order. I called and spoke with Rep Dean, he explained that the case was not currently in stock. I told him I wanted to cancel, he then explained that it was due in two days. He said he would gladly cancel if I wanted to. He did explain the supply issues that all companies are experiencing. We agreed that I would wait to see if it was received. To my surprise Dean called before I expected to hear back, he advised that it had arrived and would be shipped out. And that he would advise me the tracking number. He did just that. I received my case today as promise. I could not be happier; the case is exactly as advertised. I am very impressed with the company and its Rep Dean. I look forward to my next purchase from Pro Winds. I am very glad that I did not depend totally on negative ratings. My experience was a great one.

I've read so many poor reviews and I'm not sure exactly why? Many times it's how one conducts themselves. Remember the old adage "you catch more flies with honey". I ordered about $800 on a mouthpiece and a case. I received the mouthpiece 3 days later, and was informed that the case would be sent from the distributor. I did not receive a tracking number for the case. I left an inquiry from their contact us page and received the tracking number the next morning. No problems at all for me!

Ordered a mouthpiece for child's saxophone. No indication was given at the time I placed my order that the item was out of stock. After receiving no email showing the item had been shipped, but payment had been deducted from my checking account, I called the company. Was told the item was in receiving and would be shipped that day via priority mail. Waited a few more days, still no email regarding shipment. Checked the order online, no change there. Called the company again and was told the same thing as before. Was told that they get orders everyday from their supplier... well then why did it take so long for them to get it in stock? Cancelled order via phone. Received no email that they actually cancelled order, however refund did show up in my account. Won't order from them again, especially now that I've read other reviews.

I purchased 4 saxophone necks from here in around November intending to return 3 and keep 1. I got 2 silver lacquer and 2 gold lacquer. The golds arrived within about a week, not a silver one in sight. Around December 12 or so, I finally get 1 of my silver necks. It turns out to be my favorite so I return the other gold necks. Now I'm not making this up but March 27, the last neck finally arrived; despite telling them to cancel the last neck. Now they haven't refunded my full order they owe me and I'm very upset but they're not replying to emails or phone calls.

I ordered a Francois Louis Gold played ligature and a music stand item on aug 29 and paid next day air. Didn't get ligature until sept 14 and that was after leaving several messages and no return calls. I still haven't received the other item yet. I called and same guy answers and I asked how come when I place order online it doesn't say if it's in stock. He said that's the way the music business is because they don't keep track of goods in database. This guy is a fraud. Stay away from him. I chalk this up to a loss and lesson to avoid pro winds and I will every chance I get to slam him and his amatuer company.

Ordered Sax from online Catalogue, that didn't say Sax was out of stock. Waiting, I emailed. They didn't answer. I called. Order being shipped from China - two or three weeks. After six weeks, still being told "one or two more weeks". Cancelled order, and they acknowledged cancelled order with rare email, but 'too busy' to refund my money. Had to get Credit Card Company to step in... Prowinds might have been trying to stoll past the Dispute Claim Deadline. Doesn't seem quite honest, does it?

It's quite difficult to get any information from ProWinds regarding orders. I have ordered and exchanged items multiple times and they provide no shipping/receiving information. I have to chat live at least 2 times a week just to find out what's happening with my orders and even then they cannot provide an exact shipping date. Pro Winds doesn't really carry professional items and they are quite slow, as well. I don't know how things are done in MN, but they should definitely step up their game.

*Update - I recently left similar feedback on the Pro Winds Facebook page. Instead of replying or correcting the issues, they actually erased my comment from the page. Unbelievable.

Sadly, I placed an order with Pro Winds before reading all the reviews online and I now join the ranks of annoyed customers with no merchandise and a $100+ charge that I paid 2 months ago. I'm going through my credit card company since I cannot rely on them to respond. I ordered a reed case that is apparently backorder in Argentina and a box of reeds. I had to reach out twice, a month after my order, to get a response on where my items were, but further communication has been met with silence. I will certainly never order from them again. Anywhere else would have shipped out my reeds in hours. This company is bs.

My husband recently took up the guitar so I thought he would enjoy having a music stand to hold his music rather than resting it on a table. The stand arrived and he loves it! It is both practical and beautifully made. Dean, the owner of Pro Winds, was incredibly helpful and made the buying process easy. His professionalism and experience in the business made the process easy. I totally recommend doing business with this company!