On August 15.2023, I called prowinds and had 2 questions: 1) do you have a Jupiter jpc 700 Piccolo in stock; 2) is next day air available. I was told YES to both questions. I was told if the order was completed online before 12 noon central time, it would ship that day. The order was completed immediately after the call ended. On August 16,2023, I had not received any tracking information and in an hour had sent 2 emails and one message via Facebook messenger. After NO response, I called. I was informed messages/emails received and he was trying to get tracking information because he knew the piccolo was needed WEDNESDAY, the 16th, he'd sent order to the Jupiter factory in Tennessee. I still don't understand that transaction. I was later informed oops, it didn't ship on the 15th but absolutely it would be here on the 17th by FEDEX air. Well, I chose to call the person from factory that told Wisconsin it would ship today. I was told Tennessee had the order red flagged, marked urgent on the 15th before 10:30am central time...oops, it wasn't shipped, our fault! But, absolutely it would ship FEDEX air tiday, 16th and be here on 17th. I asked what time and was promised a call back before 5pm central time with delivery information. I received a call at 5pm central time, 6pm my time with "bad news" oops, the piccolo AGAIN did not ship, but absolutely it will ship on 17th! I've never dealt with a more incompetent company. I did tell him, if it doesn't arrive before her football game Friday, I will cancel order. I have no confidence it will ever arrive. But, hey even though I was charged $89.31 for air delivery and over $1100 for the piccolo! They said air freight will be reimbursed. I was told they can't bill credit cards until item has shipped, but Prowinds charged it and if I'm lucky, it may ship tomorrow. Somehow, I have no expectations. If I could give negative stars, I would. I'd never recommend this company.