Noe M.

Bought a saxophone mouthpiece and it never shipped so decided to cancel order. Took 3 emails and 9 calls for them to finally answer on the last call and rudely let me know it was cancelled. I don't mind read so i'm not sure how they expected me to know if they saw my emails or not. Guy was really rude and upset as if it isn't his job to let me know what the details with my order are. Easy to purchase of course but god forbid you make a mistake or want to cancel. Took me hours to finally get some type of response. Just ordered the same mouthpiece from Meridian Winds and it was so much easier and the customer service was superb. Would buy from meridian winds again, definitely not pro winds.