Ryan S.

Prowinds is who I went to instead of amazon, and yes I ordered before I read the reviews and needless to say I was afraid of what I was seeing. However, I'm here now writing a review on the very website that made me so afraid to say that the bad reviews are wrong. Not only am I getting my order within a week of ordering, Dean is one of the nicest people I have ever talked to on this topic and constantly assured my order is getting here. Prowinds is at the mercy of the distributor, that's where they get their products, and sometimes they're out, like in my case I wanted a Denis Wick 2AL Bass Trombone mouthpiece, but he notified me that it was back ordered until September and offered to make the switch to an in hand Denis Wick 3AL on the spot! The 5 star and 4 star reviews are what this company deserves, not the raving bad reviews of people not getting their items when it isn't Deans fault, but the distributor who is already back ordered, Dean is just the face that gets slandered for it. Think complaining to a waiter for how bad your food is, however, they never had a part in making it yet you blame them.

All I can say, is do business with Prowinds, keep in contact with Dean and he'll be sure to get you what you need ASAP. This is a very misunderstood company.