PricelineReviews 2,681

I booked at hotel on 6-14 and received a confirmation number with my card being charged the full amount. Today on 6-26, only 1 week before I leave, Priceline sent an email canceling my reservation saying the hotel was closed due to COVID. I called the hotel directly and was told they have never been open, even when Priceline booked my reservation, and wouldn't be open until the end of July. I had to wait 1 hour and 45 minutes for worthless customer service from Priceline. Never again!

I bought my tickets two months ago with this "company" and I understand that there have been changes due to the covid19, but personally they told me 3 hours before that my flight had been canceled without any reason, they made me call them to wait in line for more than 30 minutes to get no response. I do not recommend this "travel" page at all, they only make you lose time and money, if I had the option to give 0 stars I would. Simply the worst!

We had to cancel our trip to Mexico that was scheduled for March because of the Covid-19 pandemic. We started calling March 12th, today is June 15th and we still don't have it resolved.

I have called no less than 20 times. Each time I am placed on hold, they say the contact the hotel but get transferred around and can't get through. They say they will try them again and email us. They say they email the hotel but don't get a response. But a few days pass as we hear nothing from them. When I ask them to escalate the issue, they say they will and that they'll call back but no-one ever does.

I have talked to Supervisors and have gotten no where. All we want is to get at least a partial refund or reschedule.

This has been the worst experience! I will never book a trip through Priceline again!

I rented a car for my dad and when we got to the car rental place they needed to have his ID and credit card to place a hold on it. This was a problem because my dad did not have a credit card with his updated name. Why the $#*! does it matter whose god damn credit card it is?! I called Priceline and they said they couldn't do anything to help me. Literally hung up on me. I waited 2.5 hours only to have my reservation canceled so someone else in line could get it. Oh and Priceline still charged me for the rental and insurance. Absolutely unbelievable. This is truly NOT a customer first company. $#*! you Priceline.

While both reps were polite, there was zero resolution to my problem due to my reservation time passing WHILE I WAS ON THE PHONE WITH THE REPS AND AFTER WAITING 65 MINUTES ON HOLD.

My mother just passed away and I intended to drive to Florida to take care of business. However, it was brought to my attention around 130 pm that she passed due to COVID-19. I immediately contacted Priceline to cancel my trip. I understand there are long hold times currently, but that should not have impacted the decision by Tim and Diana to not cancel, refund, or even partially reimburse / offer future credit.

Having been a loyal Priceline customer over the past few years, it was frustrating and disheartening to experience the lack of compassion, elevating an already stressful situation. As I did not want to have my apparently non-refundable despite COVID-19 reservation and funds wasted, I picked up my car that I will not even use solely to return it with almost no miles in a week.

This experience has sorely soured my previously positive feelings about Priceline and I am unlikely to use or recommend them again.

I recently book a room for one night through Priceline. I received confirmation and arrived at the hotel. When attempting to check in I was informed Priceline declined my reservation at which point, embarrassed. I then rendered another form of payment, with all that entails. Only to find the next day that Priceline had indeed received their money as well as out pocket on the site. I contacted Priceline because it was their company I had a contract with and they broke it. It became null and void once I paid on site. The csr all lower case because that was the size of her service. She called the hotel on a line without me and couldn't mere the calls, couldn't refund my money, couldn't provide a supervisor, did not attempt to respond to my questions, sit on the phone in silence for 35 minutes and disconnected the call when I attempted to call the hotel on conference call, and all while begin recorded with no absolutely no interest in assisting me. I asked for corporate contact which she completely reused only to do a little research and discover the numbers and contacts are all the same. The ID number she gave me was *******, but with that type of service how would I ever know if it is correct and if reported is her behavior teach/learned. With all the cute commercials I wish no stars were an option. DISGUSTED AND DISAPPOINTED.

Do not use this company! Unless you want to get ripped off! They use deceptive advertising and engage in shady business practices. I tried to book a hotel room for $77 at the Holiday Inn in Sequim, WA. I clicked on the Holiday Inn Express link. It took me to another page with 3 hotel options, I clicked on the Holiday Inn Express link again, it then asked for the dates and took my payment. It wasn't until after they took my payment that I learned that they booked me at the Super 8 in Port Angeles, WA. Not even in the same City. I called their customer service and It took 2 hrs on hold to reach them only to be told they won't issue a refund. So even though I never stayed at the Super 8 (never set foot on the property) they refused to issue any refund whatsoever! They kept all my money even though I never stayed at the Super 8. Their ads are deceptive and the way this company conducts its business should be a crime!

I had a rental car from Priceline purchased with an Express Car Deal. The city I was going to was shut down due to the virus. Every other company just moved my current reservations to my new dates. Priceline said I had to take the coupon and then I could just simply rebook a car. The catch is, it has to be another Express Car Deal on the website. The next great catch... there are NO EXPRESS CAR DEALS ON THEIR SITE! I have emailed and called multiple times to try and get assistance or pointed in the direction of these deals, and all they will say is "oh there are plenty on the site". Then when I asked them to point to one example, or show me a screen shots or any proof, they then say "oh sorry, we can't help you make a reservation". I finally got one rep that said most Car Rental Companies are struggling and a lot of them are considering bankruptcy. Because of that none are doing these deals.

So I am stuck with a coupon for over $400, for an express car rental deal, that expires in a year, on a site that NO LONGER OFFERS EXPRESS CAR RENTAL DEALS! They will not help at all. Will only say "they are on the site, you go find them, we can't help".

SCAM SCAM SCAM SCAM SCAM! Never use this company. Hotwire was awesome to work with, had 3 different no refund deals with them, and they refunded or moved everyone of them, and they actually helped. Unlike Priceline which once they have your money, are completely useless.

If I could give zero stars I would. Back in April I booked a 5 day rental with Priceline for a trip in June. Because of 19 I had to postpone my trip until later in the year. I talked to a representative at Priceline trying to reschedule. They wouldn't reschedule or even give me a credit. They absolutely refused to help me. It's amazing that even in times like these they would do nothing to help their customers. They don't care about their customers at all. Do not book with Priceline!