PricelineReviews 2,669

If I could give zero stars, I would. I scheduled a hotel through Priceline in January 2021 for May 2021. I received no communication regarding my reservation. When arrived to hotel, it was closed for construction. All surrounding hotels state that they told the third party apps this was the case so they could inform their customers, yet I didn't get anything. We were dropped off on the side of the road with no where to stay for an entire week. Called Priceline, they were less than helpful. Trying to schedule us for items that were not even close to what we booked and no where near the oceanfront we had. But they assured us if we wanted to pay more we could upgrade some amenities. Uhm no, at this point I'm not paying for ANYTHING extra. So I assumed they were lying and just being lazy so I started calling around to hotels and actually booked a Nicer hotel than I had originally booked for the same amount of time and the same price. This was poor customer service and they did not even try to help. I am warning everyone I know on all my social media accounts not to use this service. 10/10 DONT RECOMMEND! Stay clear of Priceline!

We went to reserve a hotel the entire week. We got to the hotel and it was disgusting, plus they were charging us additional on top of having paid almost $300 online through priceline. We tried talking to priceline, which was an almost hour process. They would refuse to pay us back and tried to charge us the first day despite us checking in 2 hours early. They ended up charging my entire trip instead of the refund. This company is fraudulent and so are the many online companies with no physical buildings today. Do not reserve with priceline, and I wouldn't recommend trying their subsidary Agoda.com either just so your money isn't stolen.

I reserved a rental car from them and there is still 36 days until the trip. And they won't cancel my reservation. I just came back from another trip and rent my car from this awful fraud company and when I pick up the car, the car rental company charged me again. You always have to pay 2, even 3 times more than their listing price.

Horrible customer service and they did not honor the deal they promised. There was no resolution to the issue at hand.

They will not provide any changes or any customer service to assist you no matter what. Priceline simply suck. Pay more money elsewhere. Lesson learned.

I booked a car rental and indicated that I was under the age of 25. Hertz then says that priceline was I was over 25 and wanted to charge me extra. I took screenshots of the booking that clearly indicated that I selected the 21-24 age block, but they claim it was not in the system.
Complete Frauds.

Wished i had looked at reviews before using Priceline. Reserved a room through priceline on 4/03/2021 for 4/09/2021. Had to cancel for bad weather. Did that on the 4/08/2021. I have cancellation numbers from Ramada and Priceline and I am still waiting for refund, contact, whatever and this is 5/12/2021. I would not recomend Priceline for anything.

Priceline is the worst! I will never use this service again. I just so happen to call in to ask a question about my flight to learn that my and my entire party's flight to Jamaica was cancelled and rescheduled without any notice to any of us! We would have showed up to the airport with no plane to get on. Now I'm scrambling at the last minute trying to find a flight out with no help from Priceline and we ended up paying $406 for a ticket at this point because it was last min. I'm so pissed! Priceline said it was the Airlines responsibility to notify us and the Airline said Priceline has ownership over or reservations and was responsible for notifying us so in other words their passing the blame between each other. After waiting an hour on the phone with Priceline the representative ended up hanging up some how and never called me back to continue the refund. So I had to wait in line for a call back for the 4th time that day which takes about a hour. If they had any sort of customer service skills they would have gotten our party on another plane no matter what it took on their end so that we could make our reservations in Jamaica. NEVER AGAIN!

The day of the booking was told by Priceline representative that I have airport transportation included only to find out I don't have a ride to and from airport and when I didn't received vaucher I called again was told to call different places which since I booked my vacation with Priceline they should have help me instead redirecting me somewhere else, horrible customer service definitely won't book it with them again or will not recommend to anyone

I made a Priceline car rental booking for April 27,2021. Priceline made the booking through Economy Car Rental aka Paradise Car Rental at SXM on Sint Maartin. When I arrived at the company, AJ stated that there was no booking, even though I had in hand a guaranteed booking, there was no vehicle available, and AJ would not provide any assistance to locate another vehicle. Contacting Priceline was of no assistance with Duke at Priceline stating that there was nothing he could do and that there was no compensation available. VERY DISPLEASED with Priceline's lack of any assistance, customer service, or compensation.

Airline cancelled the return flight and told us to work with the agent Priceline to change the reservation. We can't get through to a service agent even after hours of waiting on phone. One agent we finally got mentioned he needs to transfer to a supervisor as he can not change the reservation. Put us on hold for an hour and call finally got hung up. Miserable customer service while we are stuck in a foreign country.

This site charged me twice $400, I called NUMEROUS time, And super specialists from Manilla explained to me that I never gonna get my money back. They making money on stealing from people. I was VIP client)))

We had an AWFUL experience with Priceline. They guaranteed us a hotel with 2.5 stars for one of their "special deals" and when we got to the hotel, it was disgusting. There were men having a bonfire in the parking lot, trash everywhere, marijuana smell in the lobby, smoke smell in the hotel room, and giant brown spots on the blankets when we tried to go into the room. Priceline would not fight the hotel to get us a refund because we had checked in (with the hope that the room would be better). Their customer service was horrible and it took me 2 weeks to get in touch with anyone to dispute the reservation. The same thing happened to my sister. We will never use priceline again.

Do NOT use Priceline for anything. They will not work with you if your plans change. Terrible site and customer service. We paid upfront for car rental and due to covid were forced to change date and they refused to let us change car rental date. They charged my card immediately 3 weeks prior to rental. So I guess they are keeping my $223 NEVER EVER use this site.

I made a reservation for a motel through price line cause it was a little cheaper then site I normally go through but that was a huge mistake on my part. When I arrive at the motel they receive an email that my payment did not go through on the price line site but I showed her mi reciept thatbsaid paid in full as well as my account statement that says it has come out of my account. Then the next issue arises when she confirmed the amount me. That the motel receipt was for $15 less than what priceline took out of my account. So I called and talked to two agents whom both were rude and said they would not refund me the difference. Its $15 dollars here not a few bucks. So why was I charged so much extra and there was nothing on the site that said they charged a fee. Im ok with a fee but $15 dollars in a $100 room that's stealing my money. By the time it was over I paid what the room originally cost anyways. I will never use price line again and I will make sure others know the scam they are getting into. I had $30 in taxes and so called fees for this room that does not add up and ill I want is a refund of my $15 difference.

Booked a trip with a live agent whom lied about the room type and details also once I received the confirmation, the amount was more than I was quoted. Contacted customer service at least a dozen times and advised them to listen to the recording which they refuse to do. All they can do is have me wait until checkin, 60 days from now, and upgrade the room then but they cannot guarantee room availability. The issue is there are 5 of us and the room they lied about only sleeps 4 and a sofa bed or cot cannot be provided with the room type due to the fire code.
The priceline rep moved the room reservation to one that has a sofa bed. I called the hotel the next morning and priceline removed 3 guests, 2 were adults. Hotel will charge additional fees for additonal adults. Remains unresolved. I would recommend not using Priceline.
Updated 4/30/21.11 days and still not resolved. Priceline moved the room type to the one we originally requested, however removed 2 guests. The hotel charges 20 per night for adiitonal adults. Gets better, they charged the credit card however, the hotel does not charge until checkout.

Took a trip from Fl to Mn got off the plane rented a car went to hotel where I was supposed to have a reservation got there and they said could not find one they called Priceline for help and they could not so here I was with a 1 year old and an 11 year old at 12:00 at night and no room so I had to go next door in freezing cold weather to get a room! I got a service charge of $213 and can not get anyone that speak English well transferred to 5 different people and still not resolved this is the second time this has happened with Priceline and booking.com very unhappy with this service now they took down the hotel reservation so I can get a copy for proof!

Booked a car rental through Priceline with Dollar rental. Upon preparing for my trip I realized that the car pick up day was one day earlier than my arrival. Dollar will only honor the rental within 6 hours of the scheduled pick up and said Priceline needed to call them and make the change. Priceline said they couldn't do that even though I didn't ask for money back. The only solution to not losing the entire $829 rental was to suffer a $138 cancel fee. Total ripoff. I didn't ask for money back, just a later pickup time which meant Dollar and priceline would have gotten the same amount of money even though I used the car for one less day.

I made a reservation 3 weeks ago to Vegas with a return trip to Charleston. My return trip flight was changed to give me a 5 HOUR LAYOVER in Houston, which would return me to Charleston at a later time! When I finally reached customer service, I was told that each ticket would be an additional $600+ to change to another flight! PRICELINE IS A SCAM, DO NOT PATRONIZE THEM.

Here is my full Yelp review.
I will take down this review if they refund me.

Last night I checked in and it was great! Then I heard loud $#*! bikes with music blasting around 9pm all parked in from of the entrance right below my room. Then they left. 12am come and here they come again with all the bikes and music. The hotel does nothing! After they all park I was so lucky to have a few of them stay in the room next to me. "Sarcasm" $#*!ing loud for a few hours. I finally fall asleep around 2am. I was then woken up at 7am by them again blasting music on their bikes. Once again no one at the hotel does anything. Where the $#*! is the manager! I'm pissed. The photo I posted was this morning. What makes me more mad is I called price line to refund me so they called this hotel a few time and at different numbers and no one answered. It's like they know the gues

Updated...
After two days of Priceline trying to reach out to this hotel they finally got a hold of them and the hotel denied my 70$ refund. I am not talking to a manager at Priceline in hope they can help. This hotel manager and status by far the worst. All I wanted was a good night sleep!