PricelineReviews 2,669

Booked a one-week roundtrip flight to Mexico to visit friends for a much-needed vacation. Got up early the morning of the flight, paid for a $35 Uber to the airport only to find out that I missed my flight; it was rescheduled to an earlier time and I wasn't notified. No email, text, phone call, nor voicemail. After days of phone calls with representatives attempting secure refunds on all items, including the Uber rides to/from the airport, I asked the supervisor on the phone what Priceline can do to rectify the situation. They offer me a 5% off coupon for a hotel or car rental... expiring in July 2021; it's April 17th. I ask if they can help me on a flight in the new few weeks, now that prices are quadruple what I paid.

Nope.

1st things 1st I booked a trip for me and my mother to go to Hawaii as my mother is now getting up in years and I want to have a good experience for her. Both me and my mother suffer from diabetes and can't fit in the smaller coach seats purchased 1st class. Later we get a do this that are flights of changed and it looks like they've taken us from 1st coming back from Hawaii. Try to call them to fix it, they call you back and then hang up on me 8 times? No one has even reached out to fix the situation even when I asked for management..

Priceline is a ripoff, they took our money and then when we arrived at the hotel, the hotel didn't have the room we booked. They wouldn't refund our money and the agents doesn't speak clear English. Never use Priceline.

Terrible customer service Complete waste of money took my money wanna just my flight they will not do anything to help me thieves they just take your money and will not help you

I made a reservation for a hotel on Priceline, selected to pay on check-in and change my reservation. They charged me the day before my credit card statement was due without my knowledge incurring interest fees, told me they didn't have proof of my selection and therefore would not fix the problem and that I would have to call the hotel. Upon calling the hotel I found out my reservation was unchangeable on top of charging me pretty much right away. So I am out an extra $50, half my party has nowhere to stay for the event we are going to and will probably have to pay even more money for Priceline's theft. The entire time I dealt with customer service they tried to get me to get off the phone and said it wasn't their fault they screwed up my plans that have been made months in advance. It is cheaper, and way more efficient to shoot yourself in the head than deal with this crap company.

This website overbooked the hotel I was supposed to stay at. The people working at the hotel said they have been trying to contact Priceline about these issues, but they did not receive a response. I ended up having to stay at a hotel that was $100 more than my original pricing. When I tried to get in touch with Priceline, they kept me on a call waitlist for 35 minutes. The billing department refunded my money. The booking department was not only rude but denied that I even booked or received emails for Priceline, even though I have about 5 emails and a confirmation number. Needless to say, choose another booking site unless you would like a unpleasant experience.

I have been doing business with Priceline for over 20 years. At first, there were substantial savings. It is no longer the case. The savings were great enough to make up for the occasional cancellation. After Covid, many conventions were cancelled and Priceline is the only service that is not willing to work with anyone and asks to call the hotel which is not the policy. The hotels refer us back to Priceline and Priceline refuses to allow it's customers to speak to a live agent. I will be booking my own hotels in the future who are willing to work with their customers.

I work in retail and after the last year I deserve a break. I found a weekend retreat in Arizona that would be just what I need. I booked a Flight and a hotel thru Price line on March 6. I am all set to go. The resort owner contacted me March 29 letting me know that they had a death in their family and they needed to reschedule my weekend. We agreed on a date in May. I tried to change my itinerary on line. Nope couldnt do it, It would not accept my priceline booking number. No biggy it happens. Then I tried to find an email for them Nope, cant email them. I found a link to text, I sent a message and got no response. Well the dreaded last resort make the phone call. It goes like this. Do to high volume of customer calls we ask that if you are not flying in the next 7 days to hang up and use our website. I tried the website, it is as broken as this company is. I decided not to hang up. A nice recording came on an again told me about the high volume of calls and that if I needed to talk with a real person that I wouldn't have to wait on hold ( yippy) that they would call me back in more than 47 minutes (OH $hit). Hmm, Do I ask my boss if I can answer my phone while I am working? Not a good idea. If it rings maybe I can sneek ito the bathroom and spend 30 minutes on the toilet. Again probably not a good idea. When my shift was ending I called the number to be added to the call back list. Yep 47 minutes later they called back. You really want to know what they said... You will have to call the hotel and the airline to cancel or change this flight. $#*! me!
I called the airline and they referred me back to priceline. I called the hotel, and again they referred me back to price line. $#*! me twice! So now I start this entire bull $#*! over. I wait another 47 minutes to talk with a person. It goes like this. Their is nothing I can do for you sir, you must call the hotel and airline directly. CLICK. Price line can keep my 250.00 and shove right up their $#*!. DO NOT USE THIS COMPANY... They are not in the bussiness to help people, they are in the bussiness to take advantage of people. Shame on them especially during a pandemic that we are all tired off!

I make mistake I call them about it because I need a night hotel but don't let me check in at time I needed so I call custumer service Priceline I tell about they refuse to cancel my reservation was very frustrated so I pay a hotel I don't used I call right away went I notice that mistake but take 2 hours to connect with them

Yesterday I had a reservation at SpringHill Marriott hotel. In the middle of the night the fire alarm went on, I woke up and called the front desk to make sure it is a true alarm. The person told me that it is and requested me to evacuate ASAP. I evacuated and outside there was a fire truck and I was so tired after 12 hours of work and had to find a place to pass the night. In that middle of the night I had to drive for more than an hour. Today when I ask the hotel for a refund, the hotel representative told me to ask price line where I made the original payment. I called the price line and the customer representative after speaking with the hotel she told me that they can refund only half of the price. In fact if they were genuine they should compensate me for the night they messed up. But they are not even volunteer to refund the whole price. Since I used to use this website for long time I haven't even checked their ratings until today, which is 2 star only. Now on wards I don't use this website and I don't recommend it

I tried to book on Priceline On their express deals, basically They don't have pictures for the hotels inside plus when there is good price on their deals they Don't give you the option to choose The hotel that you want specifically And they don't provide refund, this app is a joke. They give me the worst hotel ever check the pictures

We have a Frontier Airline flight and a Fox car rental booked through Priceline to LAX. The flight lands at 11:55 pm. I was not informed (or perhaps I didn't see) that neither the Fox shuttle nor their office is open from around 11:30 pm until around 5:00 am. So, my wife and I get to hang around LAX for five or six hours. Neither Fox nor Priceline has any interest in changing the car rental to another company to accommodate us. We are after all their customers. I had a chat with some called Ares with Priceline explaining the situation. They told me to call Fox rental car. I told them I had. I asked if Priceline would pay to rent me a car for ONE day from one of the 24 hour rental services. I did not get an explanation, I did not get an aplogy, I didn't get a "Good By", I didn't get a "Sorry I can't help"... Ares just terminated the chat... he just terminated the chat. This company is not helpful to its customers.

Had a car reserved in Florida when we got to the airport they told us there were no cars, we had to go to a off-site location which cost $40 via Uber once at location found out there was no car rental at that hotel, another $200 Uber ride to our destination never did get a vehicle Priceline was no help at all.

I just booked my trip for my family last night. Just after I booked, I recognize my kids may have a higher risk of covid -19 so I decide to cancel the trip right away. I called the rental company to cancel and they agree, using the reference number and phone number provided by Priceline confirmation email. When I booked the trip, Priceline always show the car rental as "Free Cancellation". But when I talked to customer service from Priceline, they refused to refund my money. They said car rental is not refundable. This company is working just like any big SCAM in the dirty market. Shame on PriceLine.com.

Worst experience ever! Never have I had to go through such a difficult time just to change reservation dates for a trip that I wasn't going to be able to make because of a severe snow storm that came last minute. I was told that I couldn't cancel and get a full refund nor could I change my dates due to circumstances out of my control. I was basically told by Priceline that there was nothing that they could do! I was not going to let them take $800+ that I had already paid for hotel reservations and wasn't going to be able to make. I spent 2 hours back and forth with Priceline and the hotel until finally the hotel manager demanded they cancel my trip and give me a refund. I will NEVER be using Priceline again nor recommending it to any friends and family, in fact I'm already warning them to NEVER use your terrible service!

Overcharged when given a quoted rate
Totally disappointed with service, hold time on phone, lack of knowledge

Never use Priceline to book a reservation for a hotel room. This has been the worst experience that I have ever had. I accidentally used the automatic date in the calendar for my check in date and I have been trying to change it since the second I made the mistake- for a week now. Their automated customer service rep. Told me that they could not change the date or cancel it. You can forget speaking to a real person. I called the hotel and made the correct reservation through them, which was only a few dollars more. That's what I'll be doing from now on. Trust me, it's not worth losing the customer service. I will never use this company again.

Took my money! No room! No good explanation! Days of waiting for a call back! Booked with them twice, NEVER AGAIN! Do Not use them EVER!