PricelineReviews 2,669

I ordered flowers from Priceline.com for my sister's birthday. I paid extra $15 for a teddy bear. They charged extra $15 for choosing the delivery date, extra $15 for delivery service, extra $15 in taxes. Total of about $100. They sent me an email with a link to follow the delivery. The link doesn't work. I emailed them asking about the link. They do not reply to their emails. She finally received the flowers, late. 6 small pink daisies. No teddy bear, no vase. I could have pick those for free in the wild, from the field outside my home. They don't even deserve 1 star.

We had a family member pass due to Covid. Booked a plane ticket with priceless. Found out through covid the funeral would be pushed back 3 weeks. After calling Priceline many many times, we finally reached a real person... they would not help to relpace or refund the ticket money! Worse booking site EVER! Stay completely away from these ppl if you do not want to loose your money due to unforeseen reseason! These ppl have zero compassion!

I rented a vehicle through Priceline in January. I prepaid for a Mid-Size SUV and it came with a guarantee because I prepaid the reservation in full. When I arrived to pick up the vehicle, Priceline's vendor partner told me they did not have the size vehicle I rented. They told me that they only had a standard SUV and I would have to pay an upgrade fee to get the vehicle. When I questioned this and showed my guaranteed reservation, the rep just told me either I pay the upgrade fee or lose the money I already paid because it was a prepaid rental and it would not be refunded. I was held hostage now needing a car and not wanting to throw away the $252 I already paid, I paid the $159 for the upgrade and fees for the 3 days I had the rental.

Once I left, I called Priceline to see why this happened. I spoke to a very nice rep who told me I should not have had to pay, that they have an agreement with their partners to upgrade for free in these cases. She then told me what I needed to do to get this money refunded. She sent me an email where it clearly stated I should not have to have paid extra. The email instructed me to send a copy of my final receipt to Priceline and outline what happened. Which I did when I got the final receipt upon returning the vehicle. I was then told it would take 7-10 days to investigate. 10 days later I received an email saying since I used the vehicle they would not be refunding any of the money.

So I called in and spoke to a rep who told me my case was actually verified and they were trying to get their partner vendor to refund me. I have continued to call back once a week and just keep getting put off by them. Finally today I received an email saying they are refunding me $17. I don't even know where they got $17 but it is unacceptable. I have filed with the BBB and am warning everyone to STAY AWAY from Priceline. They don't have your interest at hand and go against their own word. Not just what reps said but what they actually emailed me from their own corporate rules and regulations. I work in a customer driven industry and if I ran my business this way, I would be out of business.

I paid my reservations bc I was going on a cruise, but the cruise was canceled so I tried to change my flight and priceline was trying to overcharge me when they are supposed not to charged to change the flight. I will never purchase a flight with them again!

I tried to reserve a car and before it was confirmed I got a message stating that the car was no longer available.
Since this was through Payless, I went to their website and reserved the same car for the same price. However, when I went to my email to print the confirmation, I had confirmations from both Priceline and Payless. I have tried to call Priceline and due to the winter storms, I cannot talk with anyone unless out travel is within 3 days. I chatted with Vincent and he could not help me and asked me to call and talk with a senior agent which I cannot do since we are not traveling within 72 hours. I am beyond frustrated! We have used Priceline for years for our rental car needs, but unless this is rectified with a cancellation and full refund, we will not be using Priceline in the future. This is not acceptable!

I am truly disappointed that priceline has a no refund policy for car rental. It is almost unethical, in these dire times of a pandemic, to issue a non-refundable service or product. I have booked a rental for 4 days in which it have never been touched or moved out of the parking lot as travel was cancelled for me. To issue a a complete non-refundable is a theft in itself as there would be no other service or cleaning fees that they would use, the car rental would also be fully available on those 4 days that I initally booked it for. Unfortunately, I have neglected to read the fine print but a great company would review things on a case by case basis. Priceline is not consumer friendly and I will never book with them again because of this. As a healthcare worker, I have always made sure that care was given tailored to patient on a case by case basis. Priceline is not reliable and in these dire times, I expected more from travel companies like them. Truly disappointed.

Please do not make the same mistake as me. I purchased over 1600 in travel, then my computer did an unauthorized purchase via a shared computer. The company absolutely refuses to refund my money (150$) Compared to the 1600. I repeatedly stayed my rights and that it was unauthorized. They told me that the policy on the purchase states it is not refundable however they refuse to acknowledge I did not authorize any kind of this particular purchase. They have fancy commercials however I was on hold accumulativly over 8 hrs and kept bring transferred. Reported to BBB.as well as my bank and will. Persue further. This is the second time. This company has done this to me. I'm over it.

This is absolutely ridiculous. We purchased flights through Priceline WITH the travel insurance.
One of our flights was canceled. We have spent the last three days on the phone with Priceline and they keep transferring us over and over again with the wrong information. Do they give this run around to everyone?!?!?
Hoping we just give up so they dont have to honor the insurance we paid for! If I could give half stars I would
User's recommendation: Never use Priceline!

Terrible experience with Priceline today forced me to write this review. I've been a lifelong customer, but today I had a rental car booked and had to change or discuss my options due to an emergency. The representative said there was nothing they could do (despite it being a real emergency). They said they could provide me with a full refund. 5 minutes later after asking me more about my personal emergency, I was told that the message was a mistake and that there was nothing else they could do. When I told them that I couldn't even contact the car rental company, they did nothing and said it was out of their hands. I can understand the contract, but there was 0 help given, 0 understanding, no kind of offer or anything. That right there is how you lose a lifelong customer, I'm going to be using Expedia or other services from now on. Save your money people, Priceline only cares about the businesses that they work with, not their actual customers (and I'm a "VIP" customer).

They took our money for a hotel that doenst exist anymore and the lil $#*! boy at customer service hung up on me these people are nothing but scam artist thieves

If you have a problem, especially during these uncertain times DO NOT USE Priceline. Their staff is untrained and down right argumentative both through their chat and phone. I had a representative ask me what did I mean by quarantine? I have been waiting 4 days for a supervisor to call me back and was told they would call me in 24 hours... that was 3 days ago. They do obviously do not train their staff and do not value their customers at all. BUYER STAY AWAY.

I had a car reservation with Priceline. The car provider said that they can't fulfill the reservation and offered an upgrade which was 3 times more expensive. I didn't take the upgrade and left without a car. I was charged by Priceline nonetheless.

I was trying to book a car to rent for when I'm in Denver. I looked at the cars Priceline.com had available. I chose a car, mid-size SUV at $35 per day. After I entered all my information to reserve, I clicked on reserve. The confirmation page appeared and show the price jumped from $35 per day to $123 per day! There was no going back and no changing the reservation. I spoke with "Stark" via Priceline.com chat. He was no help, and after a short time of chatting with him, he ended the conversation. So now I'm stuck with an almost $900 car rental that cant be changed. It's VERY predatory how they work. I will NEVER use Priceline again and will be notifying the BBB and whoever else I can that will listen. ABC, NBC, FOX news, it doesn't matter, whoever will listen.

I have booked 5 nights at the RED ROOF INN in Madison Heights, in February 2020. I paid $265.05 when I booked on PRICELINE and when I checked in at the RED ROOF INN the same day, the front desk employee asked me to pay again $265,05. I showed her my proof of payment on the PRICELINE website which was not just a pre-payment, but a full payment (and I could prove the day after that this amount has been debited on my account). She said I had to pay, Priceline has not debited my card, which was not true. It was late evening and I was tired, so I paid a second time knowing that I would have to talk to the Manager the next day. When I came to my room there was a strong smell of cigarette smoke. I asked the day after to change the room which they kindly accepted. The second room had also a strong smell of smoke but only in the bathroom + it was not clean. I told them but I had no other choice than accepting this one cause all the other rooms were booked or not available. I decided to leave the hotel after 2 nights and I asked to talk to Mr. CUSTOVIC the Hotel Manager. He understood the problem and he reimbursed the 3 other nights. I showed him that I had to pay twice my 5 nights and he said he would take care of the problem and make sure I would get my money back for the other $265.05. Two days later, since nothing seemed to be done, I came back with a friend and Mr. CUSTOVIC promised me again that everything has been done, I just need to wait a few days until the refund appeared on my account. I could not come back a second time because I had to catch my flight back to Europe the same day. In the meantime, I wrote several email s to Mr. CUSTOVIC. He NEVER answered any of my emails and THEY STILL DID NOT REIMBURSE ME. THIS IS UNACCEPTABLE! I DO NOT RECOMMEND THIS HOTEL AND I WILL DO EVERYTHING TO GET MY MONEY BACK! N. BAUR

DO NOT USE!
Had to cancel a flight and did it during the 24 hour "free cancellation" period, but Priceline didn't cancel it. Spirt Airlines still charged my card. When I finally -- after trying for a whole day -- got a human rep on the phone from Priceline, I was told she couldn't do anything for me and I had to call the airline myself. It wasn't my mistake. Airline won't believe me. Such a FOOL I was. Same price for airline tickets at the airline websites as what Priceline charged, and you can't pay for your bags on Priceline, you have to go to the airline sites yourself anyway to do that. This is shameful business practices. Does Captain Kirk know what creeps he is advertising for? We need to do a class action lawsuit.

I booked a hotel for the same day check in. When I arrived at the hotel I was told there was an extra $150 pet fee that Priceline did not not include in the hotel description. I reached out to Priceline and they told me they could not cancel my reservation until the hotel that I booked through them accepted the cancellation and that they would email the manager of that hotel to request a cancellation. I called the hotel myself and spoke to the manager on duty. I was told Priceline could cancel and refund the hotel bill "if they wanted to". I ended up having to sleep in my car because of this company. Now today I am told by Priceline there is a "no show " fee and will not be refunded.

I booked hotel in priceline website. They do not have a proper information about hotel amenties. It says that hotel has a car park available but it doesnt say that it is not free of charge. Because of this misleading information I had to pay extra in the hotel as it was already late when I checked in, despite there were many other hotels available with free parking. I would choose the other hotels I had known about it.

Horrible customer service and horrible experience. I will never use this company again. Tried to book a hotel, on the last screen after I entered my credit card it said the rate wasn't available. I went back and tried to book the hotel again, I was charged twice even though the first time the message on my screen said it didn't go through. Called customer service and they were horrible. Never again will I use Priceline. Charging me twice for their website not working. Absolutely ridiculous!

I always knew that booking through priceline made it extremely difficult to make modifications to hotel & flight & car rentals. And that's okay to a certain degree. But now I know they will rip you off if you need to make a modification that involves something serious like death of a parent. They don't give a rip about you or me. True story.

After several calls, a nasty representative named Steve id# ******* told me accounting can't help you. There is nothing we can do. It's our policy. There are no managers. Prepaid charges are kept whether you take the car or not. He was rude and said it was my fault for not reading...

FULL STORY
I booked a reservation with priceline for a rental car. I pre-paid for the car in advance to save time and lock in a price... When I got to the rental company FOX I waited 4hrs to get service, due to the price I waited. When I finally go to the counter they requested to place $600 hold on my card which I didn't have. I left, called my bank to have the prepaid charge refunded and thought nothing of it. 3 months later I saw the charge back on my card.