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PricelineReviews 2,669

1.3
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Priceline Reviews Summary

The overall reputation of the company reveals significant dissatisfaction among customers, primarily due to issues with booking accuracy, hidden fees, and inadequate customer service. Many reviews highlight frustrations with non-refundable reservations and uncommunicated changes, leading to feelings of being misled. While some customers appreciated the initial pricing, the subsequent hidden costs and lack of support during disputes overshadowed these positives. A recurring sentiment is a lack of accountability from the company, prompting numerous customers to vow never to use the service again. This feedback indicates a critical need for improved transparency and customer support practices.

This summary is generated by AI, based on text from customer reviews

service
698
value
657
shipping
276
returns
434
quality
579
Colorado
1 review
0 helpful votes
Follow Gladys C.
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Please don't used them bad very bad, not good
I rent a van the add say unlimited miles not correct I have it pay double the amount and I was not able to cancel please read all and my advice don't use this please I will never use the. Again.

Date of experience: February 25, 2021
Massachusetts
1 review
0 helpful votes
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SCAM
February 23, 2021

I booked a hotel and car, they were offering a upgraded room compared to their competitors for $0, completed my booking and noticed on my itinerary it was all a scam! No upgraded room, they put a standard room on their! Only reason I booked through Priceline because of the free upgraded room. Other websites were $60 cheaper than Priceline. Called customer service and they said they can't help because I didn't select a room, so they assigned one. Lying because I have screen shots of the whole process because my boyfriend said "babe it's to good to be true" so I screen shot the whole process for him. Which I'm glad I did because they can't say I'm lying. But, they still refused to change the room type! Also the room said free cancellation until a day before check in, now they saying it's no free cancellation. Whole website is a SCAM

Date of experience: February 23, 2021
Canada
1 review
0 helpful votes
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Terrible service
February 22, 2021

Up until covid I would say we travel a significant amount. Booked a domestic flight for my son and myself as he was having surgery out of town. Surgery was cancelled due to covid so I cancelled flight. Had a credit for 1026. 00 usd. It has taken me several hours (4 plus hours) to book a simple flight with the credit. There is NO quality assurance as they don't put noted in and I'm not sure these so called travel experts have any clue what they are doing. Spoke to 3 different Priceline employees and still same run around. I almost feel like they are hoping I give up and let the credit go. I only gave a 1 star as realistically no star would be appropriate. I did my own leg work and spoke with WestJet to confirm everything but still more hassle with Priceline. I will do everything in my power to avoid this company.

Date of experience: February 22, 2021
Nebraska
1 review
1 helpful vote
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Just wanted a different hotel
February 21, 2021

I booked a hotel but wanted to just change locations but couldn't and my record show only about refunds only and nothing about switching rooms. No one could not help me so I'm stuck in this hotel until my stay is complete. Yes I could cancel but I would lose money which was stated but could not just change hotels, same name just different location. It has been a horrible experience and will never used priceline again or any other without go completely over the policy. As far as priceline I'm done with them, and to think I've used them to booked my previous hotel, you would think in order to keep a customer happy it find to make some wiggle room. Thanks but no thanks no matter how good the deal is priceline is off my radar.

Date of experience: February 21, 2021
Pennsylvania
1 review
1 helpful vote
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Bad customer service
February 17, 2021

Made flights for vacation and they changed our flights to 4 one ways. Our return trip is now 26 hours before we get home instead of 8. Tried to call for anyone and of course can't get a hold of a person. Overnight in Boston on my dime and an extra day. Don't use this site.

Date of experience: February 17, 2021
Virginia
1 review
0 helpful votes
Follow Brooke S.
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I have been using Priceline every single day of the year for about two years now I am a platinum member first of all they have problems with lying and customer service in their whole system together throughout did two years I've been using them they have caused so many problems for me that I don't want to use them anymore like today and yesterday, yesterday was Valentine's Day I booked a room that said was available to get there and to find it's sold out so I have to call Priceline to cancel but no I can't because the wait time is two hours and there's a winter weather advisory and it's 27° outside I didn't receive a call back until 11:13 at night For just the men to hang up on me after waiting for so long and then I go on Twitter to find out they're doing that to everybody but all they can do is give me a refund and no free night they don't give a f*** about who spends their money with them so you shouldn't spend your hard earned money with them I had to sleep in the car on Valentine's Day with my boyfriend then I got a flat tire on my way back up to my own state because I was traveling because I couldn't get a room stuck out there for an hour had to buy a jack from AutoZone and then get back in my own state late We couldn't even do anything for Valentine's Day but drive because of Priceline

Date of experience: February 15, 2021
Idaho
1 review
0 helpful votes
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Valentines Denver Nightmare
February 14, 2021

First we were not allowed to choose seats without additional fees and when calling the airline directly, were told that there would be a $50 fee for each seat with each leg of the trip.
Second, we were told the wrong information about which rental car to choose and wound up spending over an hour waiting to get it resolved after originally waiting an hour to get the car in the first place. The car will not shift out of gear and sounds as if the engine is winding out and Thrifty is worthless.
Third, the hotel had not been paid so I had to pay again to get the room I booked and paid for. When calling Priceline, it was OVER an hour wait and was told that the room had not been paid for. When I reread the contract it clearly states that the hotel would only require a copy of my card for incidentals.
When I asked for an itemized receipt they couldn't provide one.
This is the 3rd and last time I will ever use Priceline or Booking.com...

Date of experience: February 14, 2021
Canada
1 review
1 helpful vote
Follow Kelvin L.
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If you are booking airline tickets, go check airline website before you pay at priceline. Under pandemic, priceline will forfeit your residule value without mercy if you rescheudle our booking to a cheaper date, however, some airlines will keep your residule value in their travel banks, so you can use it for future booking. They often make mistakes in flight availabilities. Again check with the airline before you deal with priceline. Be aware price gouges customers in many ways.

Date of experience: February 13, 2021
California
1 review
1 helpful vote
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DO NOT BOOK THROUGH THEM
February 11, 2021

I used their site to book a hotel room and my first attempt prompted a "This deal is no longer available" box to pop up, so I tried again because it was still showing up. I was charged for BOTH transactions less than a minute apart and Priceline refused to cancel one because they were both "valid." Will never be using them again, terrible customer service. I plan on disputing the charge.

Date of experience: February 11, 2021
South Carolina
2 reviews
0 helpful votes
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Rob twice in one week
February 9, 2021

Price line can not and will will when help you I booked a room and the room had broken TV in it I complained and Price line never even tried to help when the me this matter also I rented a vehicle which the price changed after the booking idk how they are doing this but it's unfair

Date of experience: February 9, 2021
Oregon
1 review
1 helpful vote
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The Worst
February 5, 2021

The supervisor, Lara, is incompetent. Never appropriate to hang up on a customer if they've been polite. Was being told I was getting transferred to AeroMexico, only to get the call cut. Of course, there's no callback. I'll never use Priceline again and neither should you.

Date of experience: February 5, 2021
Ohio
1 review
0 helpful votes
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Worst company
February 4, 2021

This company had lied about refund from hotel. Kevin stated he called hotel and said they will not refund. I called behind him and found out Priceline is the one not the hospital.

Date of experience: February 4, 2021
Colorado
1 review
1 helpful vote
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THE WORST. We have been trying to book a flight through them. We had a flight last year that got cancelled due to covid, and Priceline gave us a voucher, but we can only book through the phone. EVERY TIME, in the midst of confirming the booking details, they have hung up and not called back. Every time, we have been on hold for an hour and half, only to be hung up on. They will not give us our money back or allow us to book it online. Do not trust them with your money.

Date of experience: February 3, 2021
California
1 review
1 helpful vote
Follow RCraig A.
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We booked a hotel through priceline's mystery pricing based on their per night room rate. Turns out that after taxes, resort fees and PRICELINE'S service fee, we could have purchased the hotel through any other site at a higher per night rate and still would have saved money overall. Contacting price line, they couldn't care less. I'm deleting there app and will never use them again.

Date of experience: January 31, 2021
Nebraska
1 review
1 helpful vote
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Don't use Priceline!
January 31, 2021

We reserved a rental car through Priceline and Fox rental to be picked up at the FLL airport for 5 days. However, after waiting in line for over an hour after our flight we found out that our reservation was made for the Miami airport by mistake. Priceline would not change our reservation or refund our money in any way. We had to pay for 5 days of a rental car we never used and pay to rent a different car as well.

Date of experience: January 31, 2021
New York
1 review
1 helpful vote
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DON 'T WASTE YOUR TIME
January 27, 2021

BOOKED A PICKUP TRUCK PRICELINE A WEEK AND HALF IN ADVANCE WITH ALAMO RENTAL. DROVE 25 MILES TO PICK IT UP AT THE ALBANY AIRPORT AND THEY SAD THERE WAS NONE AVAILABLE. WENT HOME ALL PISSED OFF. GOT BACK ON PRIELINE BOOKED ANOTHER TRUCK WITH ENTERPRISE THE SAME THING NO TRUCK. DO YOURSELF A FAVOR DON'T WAS YOUR TIME WITH PRICE LINE. IT MESSED UP ALL MY RESERVATION FOR THAT WEEK WITH HOTELS

Date of experience: January 27, 2021
Colorado
1 review
0 helpful votes
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Horrible company
January 26, 2021

I was sold a flight/hotel package in December for use in February. The hotel was set to open January 29th. I noticed the hotel website reopening date changed to June 1st and contacted Pricelines. I spoke to over a dozen people just trying to convince them the hotel was closed. I was eventually offered another hotel after someone called a sister hotel and confirmed the hotel was closed for renovations. The next day I recieved a call from their relocation department and was told they only handle people traveling in 72 hours or less. I was told someone else would contact me to complete my reservation. I then received an email stating I was only eligible for a refund of my hotel fees but my flight is non refundable. They will not honor the relocation I was offered and will not refund all of my money. I guess I'll be sleeping on the steps of a closed hotel.

Date of experience: January 26, 2021
Tennessee
1 review
0 helpful votes
Follow Felicia G.
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Priceline Rip Off
January 24, 2021

I would not recommend anyone to use priceline for anything. Unless you have a magnifying glass for the very minicule fine print stating that priceline charges you their fee (hundreds of dollars) and you will need a major credit card to pay the vendor their fee for your car rental, hotel room, motel room etc, and if you cancel your bookings with Priceline that you are charged $26.00 -$50.00 cancellation fee for someone to take less than 30 seconds to push a button on a computer keyboard, or point and click a menu option on a computer screen to cancel your bookings for services you did not receive.
It is best you find other means or options to book car rentals, hotels, motels, etc for the value prices you seek. Priceline is a rip off and corporate scam, whereby they are the winners making huge profits from unsuspecting customers that trust this company to exemplify honest and trustworthy practices to provide their customers with exemplary customer service and satisfaction. They do not. Caveat Emptor.

Date of experience: January 24, 2021
Canada
1 review
3 helpful votes
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ITS SCAM
January 20, 2021

Priceline is totally SCAM. They give different policy when we are booking if we wants to cancel then different ones. They misuse card information. Please don't use this app Or record your call while you making reservation. They scam my 837.07$ for nothing. Thanks

Date of experience: January 20, 2021
Washington
1 review
0 helpful votes
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Did good.
January 20, 2021

Just called priceline to finalize my order I couldn't navigate on website. And Mark needed no time to remedy my order. Thank you for your great customer service.

Date of experience: January 20, 2021

About the business

Deep Discounts on Hotels, Flights and Rental Cars. Get Exclusive Savings with Priceline.com.


priceline.com
Founded in 1998
Norwalk, Connecticut, United States