PricelineReviews 2,669

Made a reservation for a car on Priceline, I arrived at my destination and the rental company was closed. The only option they gave to right the wrong was to cancel the reservation and rebook with another company at 5 times the rate because it's day of. When I said that it was unacceptable they hung up the phone leaving me stranded at the airport. Terrible customer service.

Lesson learned, use Priceline only to get price quotes, but never book your reservation through Priceline. I booked a car with AVIS through Priceline. My travel conditions changed so I returned the car one day early. AVIS accepted the early return and directed me to Priceliine for reimbursement of the unused days. Priceline declined to reimburse me for unused days. AVIS told me to call them directly next time instead of going through Priceline and AVIS will honor the price. Had I booked directly with AVIS, I would have been credited for my unused days. So except for price comparison, there is no reason to book anything through Priceline, only to use them as a comparison tool and let the vendor price match.

I reserved a rental car and I charged on my credit card immediately and now I can't fly and they refuse to change my reservation! So I have car reserved for a week and it's paid for and they did NOTHING!

I booked a motel stay for two nights a week in advance. Minutes after I paid, I realized that the motel was 45 minutes from the desired location. I called the motel to cancel and they said I needed to go through Priceline. I called Priceline and they flat out refused to refund or give any voucher 5 minutes after I paid on line. Now, I have to go through my credit card company. I am retired and use to use Priceline for all my travels-never again!

Priceline is good as long as you don't face any problem if so their customer service is horrible even for their negligence. I had a room reservation through the priceline for in Kingston Jamaica however when I showed up there was no room booked for me! I got lucky that in the dangerous city like Kingston didnt get robbed or raped and could find a last minute room in anothe hotel. However, the priceline didnt compensate for my expenses and my bad experience although I called and described the situation many many times. Customer safety is not important to PRICELINE. How can I trust them again? This experience is not acceptable.

I would give 0 stars if I could. I was told by the hotel that I would receive a refund for a canceled booking. And Priceline refused to give my money back. This is no way to do business. People work hard for their money and to just keep. And the customer service person Jerry I talked to really did not care even though I an a VIP member. I will no longer do business with Priceline

These people are scam artists taking advantage of customers during a pandemic. I was a continuous user of priceline until now. We had a flight scheduled and my mother developed symptoms of COVID after being exposed so we had to cancel our flight since it is illegal to travel with COVID. We were apparently given credit without being told we would have to use the credit in the exact same way we booked it, and that if we booked two one way tickets we could not book a round way ticket with the credit. We would also have to book through the agency so it is almost double the price. So we are stuck with credits that we cannot use and that are much more expensive than before. I will not be using them again and will be seeking legal help. Use another travel agency. An extra $50 is way better than losing $400 to these scammers.

BOOKED A TRIP FLIGHT + HOTEL + RENTAL CAR, THEY BOOKED THE RENTAL CAR PICK UP@ 11:59 PM AND MY PLANE ARRIVAL@ 12:15 AM NEW YEAR'S EVE. RENTAL CAR DESK *******@12:00 AM. ME AMY FAMILY WERE LEFT ON THE STREET@ TAMPA AIRPORT TILL 4:15 AM
TRYING TO FIND LYFT OR UBER OR ANY TAXI WITCH WAS NOT AVAILABLE THAT NIGHT,
ALSO WHEN I GOT TO THE AIRPORT THE NEXT DAY TO PICK UP THE RENTAL IT WAS A FEE THAT I HAD TO PAY FOR OF $24.50 THAT I DID NOT KNOW ABOUT... IT WAS THE WORST NIGHT I HAD WITH A WIFE AND LITTLE KID ON STREET WITH NO HELP EVEN DOUGH I HAVE THE MONEY FOR THE RIDE, BUT THE RIDE NEVER CAME UNTILL AFTER 4 AM.
BE AWARE NOT GET IN THE SAME SITUATION I HAD, NOT MENTIONING PRICELINE COULDN'T DO MORE THEN JUST HEARING ME COMPLAINT WITH OPOLOGIES...

First, I Purchased a reservation through Priceline with Insurance Baymont Inn Kalamazoo East 3800 E Cork St Kalamazoo, MI ******* Day of Reservation #1 (01/01/21) - called on our way to our reservation to cancel due to road conditions - we had slid off the road. Called Priceline who said they could not adjust our reservation because the hotel had already taken the money out, told us to get a refund through the hotel. Called the hotel who refused to give a refund due to us using Priceline. Made a phone reservation through the hotel for the next day. Day of Reservation #2 (01/02/21) - arrived at hotel, checked in. Despite the conditions of the room, husband assured me we could make it through one night. As much as I tried, the conditions presented health concerns for me and my daughters. We checked out. Front desk could not help. Insisted I email the General Manager. I was too distraught to tackle contacting anyone that night. Emailed the General Manager on 01/02/21 - no response (I'm dearly hoping it is due to the weekend) Unable to find an email on the Baymont Corporate website. Unable to find an email on the Priceline website. Chatted with Customer Service via Priceline website - they were unable to help as the hotel already took the money for the first Reservation, which was cancelled via two phone calls to Priceline and Three Phone Calls to the Hotel. I am at a loss. I sit here, with a long list of conditions and photos of which neither party will look at. I am out the cost of two nights of reservations and honestly second guessing all my past recommendations. Priceline is unwilling to help & the hotel states they can't either. Health Department? Better Business Bureau? Instagram? Facebook? I am not sure where to turn or to get the information out on our experience with both businesses. I know I will not use them. If the customer service was better, perhaps as I do believe in second chances - but I will not even attempt to book a stay at any Baymont or use Priceline again.
I feel like a tennis ball. Priceline refused to refund, as the hotel already took the money before I called to cancel…Baymont refused to refund because I made the reservation through Priceline. I will make sure not to use Priceline or Baymont in the future. Since even with Travel Insurance and hazardous roads they were unable to cancel my reservation nor provide a refund. I am tired of just accepting and dealing with companies short falls – I refuse to support a hotel or reservation agency that has poor customer service and health hazards for a room.
I will make sure not to use Priceline in the future. Since even with Travel Insurance and hazardous roads you were unable to cancel my reservation nor provide a refund. I understand the hotel will also not provide a refund - of who also would not cancel our reservation because it was made through you. Thanks for supporting a hotel that has poor customer service and health hazards for a room.

Looking for a last minute flight cross country. I went to Expedia, and the lowest cost was $580.00. I went on Priceline and the exact same flights with the same airlines were $330. That's Great. 24 four free cancellation, so no risk. Wanted to add a car from Hertz. Add $180: still OK. Had to cancel for personal reasons. Airfare refunded. Rental car was no refund, no future credit, no wiggle room.

Book the flight. Skip the car.

I booked a flight and a rental car to go home for Christmas to see my wife and kids. I work on the road and work hard for my money. About 5 days before i was supposed to fly out I was feeling under the weather so I called into work and went to get a Covid-19 test I don't want to pass it on or get anyone else sick. So I called to cancel my flight and rental car. They told me it's non refundable. Best they could do on the flight was give me a credit towards my next flight. And with the rental car there was nothing they could do so here I am out almost 300 dollars on something I never used. Me trying to be the good person and not speed Covid and they declined giving me a refund. I have paperwork from the doctors but it don't matter to them. All I can say is yeah they are a little bit cheaper than normal but you better hope nothing happens where you would have to cancel because good luck getting your money back. Better off paying a lil more and going directly through the company instead of Priceline. I'm out almost 700 dollars on a trip home for Christmas I'm not going to be able to take. Thanks a lot Priceline.

I booked a trip to California with airfare and hotel. There was an option of adding a rental car for $35.00/day so I opted to rent the car as well. I found out ten minutes after booking this trip that my girlfriends mother was coming into town on the dates I booked the trip. Within thirty minutes of booking this trip I was on the phone trying to cancel it. They refunded the hotel and airfare. Not only did they refuse to refund the car rental, they charged and kept $295.00 for a five day rental. Five days at $35.00 is $175.00. It doesn't matter if you escalate it to a supervisor, they simply don't care. So they have an agreement with Budget Rental Car that they will charge you even more than the rental they sold you if you cancel. So they actually make more money if you're up against the wall and can't pick the car up. It cost them nothing and they charge you more than if you had actually picked the car up. Straight up theft! I hope whoever reads this never uses Priceline or Budget Rental Car, I know that I never will again! There needs to be a class action lawsuit against these thieves!

In December 15 I rented a car for Dec 19 through priceline and I received a confirmation email.
3 and half days after the reservation and confirmation I received a phone call form the rental company to inform me that they just got the information from the priceline and they don't have available car because the information sent to them too late and it's charismas break. When I contacted priceline customer service they told me why you don't go and look for another car!. I asked to speak with a supervisor and they should at least try to help me to find another car the supervisor told me all what we can do is to cancel your reservation but we need your permission to do that?!

I prepaid for a luxury vehicle rental for Medford OR. When I went to pick up the car the agent said Medford Airport doesnt have any, I received a Hyundai Tucson ( I paid 370 dollars for 3 days). They said they would file for a partial refund with Priceline as I overpaid. That didnt happen. When I contacted Priceline they gave me the runaround and said to contact the rental agency. Thanks for wasting time. A case for credit card fraud. Allowing for a customer to pay for goods or service they couldnt fullfull is seen poorly not just by customers. Stay away.

Stole my Daughters money and cancelled her flights.

My daughter, (20 yrs. Old), is a CNA at a hospital in Michigan. She had saved up to buy plane tickets to North Carolina and back to Michigan to see me, (her dad), on her Birthday weekend. I ended up getting some time off from work so I went up to Michigan shortly before her trip. I told her she should ride with me down to North Carolina so she could experience the Mountains and see some cool, new things and then take her return flight home. She contacted Priceline and let them know that she would be driving down and was also trying to see if she could get some of her money back for those flights. They informed her that she would have to cancel all of her flights to receive anything back, we understood. Shortly after getting to North Carolina we received an email from Priceline that they had canceled my daughters return flights because she didn't make the flights down and they would not be returning any of her money. After several phone calls between Priceline and United Airlines, (United Airlines, Where the guy laughed at my daughter and hung up the phone on her), we finally found out that it was in Priceline's policy to keep your money and cancel your return flights, even though you paid for them.

I had to purchase a new return flight for her and they did nothing.

We had a flight cancelled due to COIVD-19. We were issued a credit with all the information in the email. I tried to call to use the credit (American Airlines) and they told me that I had to call American Airlines. Sure no problem. I confirmed that AA would have my credit info for the flight, "Yes sir." Called AA and after 25 minutes of holding, I talked to a human. She informed me that Priceline actually would have to be the ones to issue the new flight unless I wanted to pay a $50 per ticket surcharge for not using AA.com. So I call priceline back, and I'm transferred to another person with a 30 minute wait time. The new customer service agent tells me that I am in fact suppose to book through them over the phone. Great- making progress. I'm now on hold (not great wait music I might add) going on 29 minutes. I do get the check to see if I'm still on the line. So I have over 2.5 hours tied up in this process to reschedule a flight. The $30 saved on the first flight hardly seems worth the trouble that I am currently experiencing.

I booked a car over Xmas, unfortunately California went on lock down. When calling to get a refund they refused. I talked to two different ppl at Priceline, the one stated he check with the car rental place which they said denied refund. When calling the car place directly they said they would of never said that since they do not get paid until I pick up the car so not only is Priceline lairs but they are praying and taking advantage of people in the middle of a pandemic.