I used to be a fan of PLT but things have gone way downhill. Their quality control is non-existent now and the items are so cheap and not worth the price. The sizing for each item is completely different and unpredictable so it's honestly a gamble if the item you're buying will actually fit. The pictures are misleading, and I can't even count how many times I've gotten something that is a completely different color or fit than on the website or something that is super see-through. It's russian roulette whether you get the correct item, the item fits and looks like the pictures on the site, and if your customer service rep is nice when they make a mistake. They increase the shipping price recently and I've been paying for shipping only to have to return all or most of the items. One time, one of my packages came as just an empty box LOL. At least make shipping and returns free if you're not investing in quality control. Now that they're more popular and trendy it seems like all they care about is pumping out new trendy items and don't care about their customers or the products they're making. You can find so many reviews online about the ridiculous mistakes they're making with customer orders. I see why they don't have reviews on their website now. Just save your money, it's not worth it. I haven't even gotten refunds for some of my returns.

I made an order on the site and waited for two weeks for my stuffs to arrive, i got no calls, no emails or anything to notify me that they cant find my address. I could have searched in the local post office. My address was correct though. I tried contacting them if they could provide me an option only in vain. They said they will refund my money, deducting the delivery charge. I tried purchasing again and the same thing happened. I have never had any problem with online deliveries before. The delivery person would easily find my address and leave a card or give a call if i m not home, this mess happened only with my purchase at prettly littlet thing. I had to wait for nothing, only to get charged for delivery service

DONT DO IT... This store sounded really good to me as a lot of my favourite youtubers purchased from here so I bought 7 basic tops and 1 pair of sweatpants to give it a try. But all products feel cheap and very thin- especially the white basics because you can literally see everything underneath due to the cheap. And the joggers were insanely scratchy and thin. Only thing that was decent was shipping, which came in under a week (I live in Canada).

Two clothes also came faulty- the strap of one was completely broken off while the other one was completely damp (and stinky, it smelt like undried laundry) upon opening. Very concerning as all the packaging and other items were completely dry. So I consulted customer service to request a refund, which had to go through 3 separate representatives (? Why is there so much inconsistency) only to tell me that I can: a, get a refund only if I return my items at my own shipping costs or b, get a 30% on my new order if I'm keeping them. First off, why do I need to pay to send back items that YOUR company shipped faulty? And second, the 30% deal is virtually advertised every other day on your site, if I wanted it I could find it anytime. At least put some effort...

Overall, disappointing site. Clothes are cheap and thin, and customer service is non-existent. Better off spending your money elsewhere imo than risking getting almost unwearable clothing.

I made an order of 5 things. All of my items came with tag EXCEPT two things which came unbagged and tagless. Does that not seem strange to y'all? And I contacted this company not even asking for a refund but asking them to mail me a shipping label so that I can return these items that smell and look like they were worn and returned and snuck back into my order which was over $100 of my hard earned $. This company is unprofessional, selfish and deceitful. They don't care about ppls well being just $ in their pockets. I will be filing a dispute with my card company as well as PayPal as they should not even be sending customers things that were returned from the house of someone else. Please save yourself the hassle and DO NOT SHOP PRETTY LITTLE THINGS!

Shipping was not much of a problem. I am very unsatisfies beause of the sizing. Even when you order your size, one part will fit but the other will be too loose. Dissapointing. The clothing isn't even THAT cheap like cmon man. Sizing is almost NEVER true, and something is off with the clothes always. Out of 5 things I ordered, only one was alright and the rest were very dissapointing. You even need to pay for return and that is very sad. The clothing should be nearly half the price given the quality. Only thing that is not terrible is the jewlery, but I don't know how long before the colour starts fading and before the clothes start pilling

I placed an order with them a week ago and it arrived way ahead of schedule, which I was happy about. Then on the delivery day, I get a missed delivery slip from FedEx saying my package was now available for pickup and I needed an ID with the same address to pick it up. I just moved so my ID has my old address on it. I call FedEx to see if I can have the package redelivered and they said I had to reach out to the shipper. I try to reach out to Pretty Little Thing and the agent made it seem like they couldn't do anything and I needed to reach out to FedEx. I told them to cancel the order and they said they would reach out to the courier to have it returned. My question is: if they can reach out to the courier to have the package returned, why can't they reach out to have it redelivered? I guess they don't want my money.

I was excited to finally order from PRETTYLITTLETHING considering that I see a lot of promo on social media. I wish I wasn't. This company is a whole mess for deceiving people. Poor quality, wrong sizing and wrong color are just a few things that were wrong with my order. I was excited because it's really hard to find the things advertised on sites such as PRETTYLITTLETHING or FASHIONOVA. I should have known it was going to be low quality but I just knew I was paying a fair price to receive good quality pieces. What was paid doesn't even amount to the work whatever sweatshop owner put into those pieces. I'm honestly flabbergasted at the fact it has so much positive press. Maybe some people are satisfied but as a woman that expected more, it's just wearable, maybe once or twice. Who knows!

I order 2 items with this company back in May they shipped an empty package to Fedex and refused to contact FedEx directly to check the status. They first told me they would resolve this matter if I didnt receive my items by June 18 then that date has come and go with no items. I contacted them and now they're saying reach out to them if I dont receive my items by July sometime which will be 2 months... Its ridiculous how they treat there consumers and I would never order anything from them again. The customer service is horrible. Please do not shop with this company you will be very disappointed

I took a risk with ordering from this site because my friend had already told me they were horrible. I order 3 items that came to a total of $44.02 with shipping and all. I looked at my statement and I was charged $55.32! That should never happen. $10 is much but it's something when you are suppose to be running a professional business. I won't be order from here again because overcharging a customer makes me think the company is untrustworthy period.

I Purchased 3 items from prettylittlething. 2 white dresses and a multi color dress. I receive the package and notice the bag was torn on the side with clear tape to cover the hole. The only white dress received had a stain, and the multi color dress could fit my 9 years old daughter. I forward an email to customer service, but never got a response. I tried to follow their return policy; which was a nightmare. I barely purchase items online; however due to Covid-19, I decided to give it a try. Well, prettylittlethings will never get an order from me again.

Unhappy customer.

I do not recommend buying clothing from PLT. Their clothing is cheap quality even though it may look amazing online. I got a pair of shorts that were falling apart from the get-go. The "cute" shirts I got are see through. The going-out top I got is this weird material and is coming undone at the seems. PLT is built up to be something it's not. For being this glorified online clothing website, they sure have crappy stuff. Comparable to shein but shein is even better and that says something. I got 6 things and the only thing that is moderately okay to wear is 1 midi dress. It's only okay because it has like 3 layers of material and ISNT SEE THROUGH. Everything else... 1/5 stars. Overall experience... horrible. I won't be buying from their again. I'll stick to shein if i ever wanna buy half-a**ed clothes again.