Wow where do I start?
Wow where do I start? Well let me say I loved this company I've spent a lot of money with them however I had an issue placing order last night. I've placed an order last night and received two emails of confirmation meaning they charged me twice so I have two orders that's the same. They have this rule that they don't cancel or change orders right after it's done like every other company so now I've reached out 6times to get an agent to cancel this order that was not my fault before it ships I spoke to Matt t he said he sent an requested to the warehouse I wrote a review and Abbie contacted me via email and told me the same thing she also told me that she will give me a 45% off coupon for my trouble (which I've never received) I also spoke to zain he said if the request to cancel don't go through they will provide to me a free return label (which I have the proof for) so this morning I received a email that both the orders been shipped out I contacted agent and explained and Zakir sultan told me it's nothing they can do because they don't cancel orders and he also said I will have to pay to return even tho zain told me last night it would be free of charge to send back. This is a horrible company AND I WILL NEVER AGAIN ORDER FROM THEM! THEY LOST A LOYAL CUSTOMER!

I'm very sad and disappointed with how plt has treated me with my order **************989. I still don't have an update and my refund hasn't been processed. This is after I provided my conversation with FedEx to show they're at fault. Please I want my money back as you never delivered those items to me. They've made me wait a whole month after promising that my refund will be processed on the 24th of August. It has still not been processed. This experience has triggered my anxiety and traumatized me and I'm very sad. All I want is my refund and I would just appreciate it. I in fact at this point am begging for it because they've made me do a run around for my money for items they never delivered. I just want my money and I'll Never order from them again.

Bought a bunch of stuff because they were having a sale a friend told me about... ended up spending a bunch of money and now I'm going to have to spend even more returning over half of it. The quality is extremely poor and the two pairs of pants I got are so long I can fold them under my feet (I got a regular length and I'm 5'7). Do yourselves a favor and spend your money elsewhere for better quality clothing! The pictures show the black and white two pack bralettes, the light wash split hem jeans, and the straight leg split hem trouser.

I ordered a huge order on the 2nd of July which was expected to be received on the 20th of July. It is now the 16th of August and i still haven't received my order, no tracking updates, excuses that the "system doesn't show anything". I've been told to wait and now i'm not impatient, i'm just disappointed and disgusted with my first and last overall pretty little thing experience. When i track my order what it says is that the order is CLOSED BY SYSTEM NO DELIVERY CONFIRMED? So what is that supposed to me. So disappointed.

Ordered a corset 3 weeks ago and could never track it. Contacting someone on their site is nearly impossible and the bot isn't very help, it was also tell you no one is available and to contact them on Facebook or Twitter which throws me off. After several weeks of wondering what was going on I contacted them through Facebook and was told my package was lost and to get them two days to locate it and update my tracking. Checked two days later still no tracking, messaged them again and they said it was lost and would refund me in a week. Just all around pretty bad. I wanted my item but will be checking for my refund and don't think I'll ever order from here again.

The dress I ordered never arrived, and when I asked for a refund they said they would only refund me the cost of the dress and not the cost of shipping. So I paid $10 to receive nothing. Also they do not have a phone number you can call, you have to communicate through social media, which is ridiculous, and every time you respond to their message it's a new person on the other end so the conversation just goes in a loop. Don't waste your money, purchase from a reliable company.

In a world of online orders, customer service is a huge factor to success.
I wanted to love PLT so much because their online photos are very appealing. Both times I have tried to order from this site, the tracking # literally disappears after a week or so saying "unable to track". You are lucky to receive the order shortly after the estimated date but in most cases their packages get lost in limbo and you won't receive your items for 4+ weeks. The worst part and biggest tragedy is their customer service. H E L L O i am not going to download Facebook or Whatsapp just to find out where the heck my package is. Create an online webform and let us inquire that way, like literally every other online platforms.

Next, is simply the quality. The 50% deals are honestly a disservice. The clothing price points are too high for the quality. Poor seams and stitching. Sizing is all over the place
Looks NOTHING like the beautiful photos online.
Sadly I am sure their returning customers decline due to these factors. And I doubt they are listening to the feedback their consumers give on EVERY review site

You can find all kinds of good pieces on this site. They often have reasonably good sales, however you'll always have to pay for shipping which I hate doing.
My main issue is that they have NO REVIEWS ON SITE. So you have to judge the model body type which let's be honest doesn't match the most of us. Go over the size guide of course but if they allowed reviews of products I would probably order more often. So that's a disappointing feature.
It's coming from U. K. so of course shipping is not fast.

Please make sure you double check your order before shipping because there is no correcting shipping. I haven't shopped and Plt since I recently moved so my old address was on there I realized the mistake as soon as I did it, that was it I couldn't cancel nor change the address. On other sites they give you a grace period to make adjustments but not PLT. They claim it is because they start your order right away but we all know that is not true because there shipping needed help even before Covid.