Pretty Little Thing
business logo of Pretty Little Thing

Pretty Little ThingReviews 692

prettylittlething.com
casual, preppy, streetwear, general womenAge 13-18, 19-25, 26-45
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From the business

Shop the latest women's fashion at PrettyLittleThing from ?4. Offering thousands of must have looks & trends. Free Returns. Students get 15% off.


prettylittlething.com
UK
Pretty Little Thing is part of Boohoo Group
Founded in 2012
Clothing item from Pretty Little ThingFashion apparel by Pretty Little ThingMerchandise from Pretty Little Thing clothing linePretty Little Thing fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: $7.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed and have all the tags attached
Return Cost: $6 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, petite & short, plus size, maternity, tall
Available Sizes: Women's (XS, S, M, L, XL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, facebook, contact form

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay, Klarna

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Pretty Little Thing?
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Pretty Little Thing Reviews Summary

Pretty Little Thing has a rating of 1.6 stars from 692 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pretty Little Thing most frequently mention customer service, poor quality and delivery date. Pretty Little Thing ranks 1949th among Women's Clothing sites.

service
299
value
287
shipping
296
returns
263
quality
277
This company does not typically respond to reviews
Canada
1 review
0 helpful votes
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Overall no
January 19, 2021

I would not recommend this site because I ordered some jeans and a pair of pants. The jeans were terrible quality for the price, they weren't as good as I thought the would be. It was cheaply produced and not good denim. Not only that but the smallest size was huge and my waist is 24 inches. It's not true to the size. The pants were also quite big around the waist despite them being the smallest size.
I decided to return the jeans but I had to pay $15 to ship them back! It was ridiculous. They should include in the details that it's not a free return which it absolutely should be. Do not buy from them.

Date of experience: January 19, 2021
New Hampshire
1 review
2 helpful votes
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DO NOT ORDER!
January 14, 2021

I would not recommend PLT to anyone other than people I want to antagonize. I spent a LOT of money on PLT after the holidays. I then paid for express shipping. It was meant to get there in a week, which seemed a bit long for express, but I let it go as it's understandable since shipping is so behind. I wish that I could tell you about the quality of the clothes, but I can't because I never got them! Their customer service team is incredibly hard to find and when you finally find their Facebook (which I think they purposefully make hard to find so you can't complain), they send you the same thing over and over again. They have continually pushed my delivery date back, to the point where I have just asked for a refund because this is ridiculous. Buy clothes somewhere else. PLT is a waste of money AND time.

Date of experience: January 14, 2021
North Carolina
1 review
1 helpful vote
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My two daughters wanted clothing from Pretty Little thing for Christmas. What a terrible mistake. Yes, their clothing is very inexpensive and awful quality. I had to return 90% of what I bought them. Also, they charge $4.15 for returns. I guess I learned my lesson and will never shop here again. Wish I could give them ZERO stars.

Date of experience: January 12, 2021
Canada
1 review
0 helpful votes
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Its not my first time I bought clothes there AND IT NEVER COMES IN THE RIGHT SIZE. I ordered for 310$ and none of the items were good. I ordered everything in size uk 8 ( double checked to make sure I ordered the good sizes) and they sent me all of my items in size uk 12... I have to pay for the return even if it's their fault. I am so angry that I spent such a big order on my card to finally get all of my items in the wrong size. They always do this, it happened with a lot of clients ( you can check other reviews they'll tell you the same).

Date of experience: January 12, 2021
Mexico
1 review
8 helpful votes
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Don not buy from them!
January 6, 2021

First time ordering and I'm so disappointed. The quality of the clothing is poor, the fabric is so thin and see through, is poorly made and looks very cheap, just doesn't worth your money. I could never wear what I bought, it seems that they will fall apart if I do (except the two tops that I ordered, everything else is poor quality). I will attach pictures of the worst piece I received (it is a skirt), I will also attach the picture of the website of what I ordered.

+5
Date of experience: January 6, 2021
Qatar
1 review
0 helpful votes
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I WANTED TO GET MY FUTURE WIFE A $#*!ING BDAY GIFT FROM U BUT U WONT LET ME $#*! U BECAUSE YOU DONT SUPPORT GREECE SO I CANT SUPPORT U

Date of experience: January 1, 2021
California
1 review
0 helpful votes
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HORRIBLE
December 29, 2020

How is this company even in business still? OH WAIT it's because they'll charge you for your order and then never deliver it to you! This place is trash. I spent $300 and never received my order even though it says it's been delivered. NOPE. I even have a camera on my front door and never have anyone dropping off the order. Such a scam. Who is the inventor of this company? You should be ashamed of yourself. The customer service is absolutely awful as you have to contact them through Facebook, Twitter, or WhatsApp and you receive they same messages through each platform. You can't even call them? Like wtf? Hate this place and making sure everyone I know not to buy from them. Also putting it on my social media which has a big platform. I hope you guys run into the ground very soon.

Date of experience: December 29, 2020
Colorado
1 review
1 helpful vote
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Never again
December 24, 2020

I purchased $340 worth of clothes and my sizes were wrong in shoes and I'm missing a shirt not worth the money don't buy from here!

Date of experience: December 24, 2020
Georgia
1 review
0 helpful votes
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My order
December 21, 2020

I made a order on Dec 1 2020 and my estimate delivery date was December 14,2020. I sent them a email and they told me to give it a couple more days and I did still no order. I checked the updates and there is none... my order was $163 dollars and I feel like they don't care and they just took my money. I brought those items for Christmas gifts and it surely don't look like I will be giving those gifts out no time soon. I will never order from them again! I be patient long enough..

Date of experience: December 21, 2020
GB
1 review
2 helpful votes
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Plt
December 21, 2020

The Size isn't right, colour looks different online also very expensive for what it is very disappointing and you have to pay for delivery no matter how much you spend

Date of experience: December 21, 2020
Hong Kong
1 review
0 helpful votes
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Poor poor poor
December 20, 2020

Poor quality across my 8 items. Hand feel and finishing is appalling
Poor delivery policy. I had to spend £30 international delivery charge on returning trash
Poor garment description. Garments are not as described.

Date of experience: December 20, 2020
Maryland
1 review
0 helpful votes
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Hate it
December 17, 2020

The customer service is great and the clothes are cute but DO NOT DEPEND ON THEM TO GET UR CLOTHES BY THE TIME YOU NEED IT. I ordered something in the 4th on standard shipping which is supposed to take 8-10 days for a very special event. It was supposed to come on the 17th and without telling me until I reached out the day before the event which was the 17th, they said my package has been held up. So then I am forced to find an outfit the day before my event. LIKE WHY ON HELL will they think it's best to tell someone something like that the day of, very unprofessional. I reached out and the said I will get in on January 6th. HEY ON HELL does it take more that 25 days to send an item please save ur money and order from literally anywhere else

Date of experience: December 17, 2020
Michigan
1 review
0 helpful votes
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Pretty little things have cute pieces only on their website but the sad part is are you going to get them. This is the second time I've had this happen to me from this company earlier this year my order was not received and now months later I ordered one item ONE on November 28 it is now December 16 and no a order in sight according to their website when I placed my order in was supposed to be here by 12/11 now tracking information is pending and I'm getting the runaround of course. Sad to say that this will be the last time I order from this company I'll stick with fashion nova and boohoo pretty little things maybe you should change who you ship with maybe then your customers won't leave bad reviews until then I'll shop elsewhere.

Date of experience: December 15, 2020
Illinois
1 review
1 helpful vote
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I order something I did not receive my item I sent these peoples all type of messages saying I did not get my item no response they have my money I do not have my item please DO NOT ORDER FROM THEM PLEASE DO NOT ORDER FROM THEM... YES I AM VERY ANGRY

Date of experience: December 14, 2020
Florida
1 review
0 helpful votes
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I try to track my order and I can't do that either nothing shows up. Esta pagina es un robo compre desde el mes pasado estaba supuesto a llegar el 30 de noviembre y todavía sigo esperando no puedo traking la orden con el número que tengo en fin son unos ladrones.

Date of experience: December 14, 2020
Kansas
1 review
4 helpful votes
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Been working over 3 weeks to get a refund on a return. No support from customer service. They have my return, return accepted, signed. Postal receipt attached. DO NOT USE THIS SITE.

Date of experience: December 13, 2020
Nevada
1 review
0 helpful votes
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Non
December 11, 2020

Its my firstime ordering clothes to this site because my aunt recommend me so i order a clothes there and it sayd delived yesterday and i never received any at all and i try to message them at facebook they only reply me 2 times i even messa he them at whatsapp and still the same thing im still waiting for there reply right now. I just want my refund so bad and i waited long just to get the clothes but didn't get one at all just wasted my money and 100% bad customer service

Date of experience: December 11, 2020
California
1 review
0 helpful votes
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Not impressed
December 9, 2020

I've purchased from here once prior to my last purchase and the items were okay just not all that. Then for my most recent order I purchased 2 sweatpants a hoodie and two masks. The sweatpants are keep in mind colored the pink pair totally see through the blue pair see through. Such a thin awful material will probably fall apart with one wear. The hoodie is great on the other hand super thick! Just a totally different color than online which is annoying. I ordered the washed petrol blue hoodie which online is a very bright light blue and in the mail I received a dark grey hoodie. I checked the tags to make sure they sent the correct one and they did so what was posted online was very misleading. Two totally different colors. The mask had a butterfly that was supposed to be centered in the middle but when I received it it was crooked and more toward the chin and slanted weirdly. It's very disappointing especially since I had to wait 2 weeks for my packages and their return policy is tedious. I will probably not purchase anything from here again aside from the hoodies but will have to keep an open mind as to what color I'll get considering it will not be what I ordered.

Date of experience: December 9, 2020
GB
1 review
0 helpful votes
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Didn't give refund
December 7, 2020

Haven't received a refund from over a month ago. I can see through Royal Mail tracking that they have received the parcel but still will not give the refund - basically have taken the money and the product back! Contacted customer service to be told that the refund has been processed (it definitely has not - I have received nothing!) would not trust this company at all - seems like a complete scam

Date of experience: December 7, 2020
AE
1 review
0 helpful votes
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Ms.
December 6, 2020

The customer service is atrocious. I ordered clothes so that I could have them for my mums birthday and they cancelled my order and didn't inform me. Customer service were rude and were no help at all. I had then placed an order on the 30th saying it will be here on the 6th, then was told they can't deliver it!

Date of experience: December 6, 2020