Shop the latest women's fashion at PrettyLittleThing from ?4. Offering thousands of must have looks & trends. Free Returns. Students get 15% off.
Pretty Little Thing has a rating of 1.6 stars from 692 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pretty Little Thing most frequently mention customer service, poor quality and delivery date. Pretty Little Thing ranks 1953rd among Women's Clothing sites.
I payed $15 for express shipping and i expected it on the 11th. I didnt get it. I arrived too late. Now customer service says it'll come on nov 22... i wont need it by then. Stop buying from here. I placed the order nov 5
**************023 Where is my order? I have reached out to yall via email and still no reply. Reply!
Customer service is super unprofessional and terrible! The quality and fit of their clothing is absolutely disgusting now. Customer service brushes off complaints and they clearly don't value anyone as a customer.
Honestly, the clothes from here are cute, the fabric was really soft and I was pretty impressed. However, their customer service is shocking. I received one item in my first package so wrote them online on their website, when the person actually gave me a helpful response the site disconnected me from the chat. Then I moved to Facebook because I needed answers! The person replied to my query, "please don't contact us on two media as it is confusing". This is fair enough but I wouldn't have asked if the original person gave me answers. Eventually, after talking to four people I got somewhere and I said to them thank you for your help, they replied to this with "please don't say thank you it clogs our system" which I just thought was so rude! If i could rate customer service on thier own it would be 0/5
The clothes are of very cheap quality and the customer service was extremely bad and rude. The clothes look nothing like the pictures so please spare urself the horror
Don't even bother ur self to buy from this website. I ordered the jacket for $100. Very bad quality and very big wrong size and they didn't help me to return it as well.
This is the most stupidest clothing company alive. I need a invoice to clear my package, there is no way to communicate with them to ask questions this company is $#*!ed. I spent my $#*!ing money on nothing I can't even touch or wear. Peace of $#*! $#*! company I can't wait for them to shut down. Thiefs!
NEVER ORDERING FROM HERE AGAIN! I payed for express shipping have not received have no updates I leave town tomorrow and needed that package.My package is lost and no one will respond to me. Almost $300 down the drain thanks a lot
I spent over $200 for my items. I received a pair of leather paints that were way to big. I spent over an hour online with a virtual agent attempting to get a return label. Everytime I put my order code in I kept getting message that order couldn't be found. Got on with the virtual agent and they were able to pull up my order. They kept asking all these questions and I told them all I need is a return label. Guest what I never received a return label and forget getting anyone on the phone. Don't think they have a contact number. If you purchase and need to return you will more than likely be stuck with the item just like me. I've never had this much trouble returning anything. It's just ridiculous. Not happy at all.
I've purchased a few items on their website and everything is great. However, this one outfit is not. I would think it's coming from the same fabric but I guess not. It's two different color. The skirt is a bit more orangy red and the top is a deeper red which is a perfect red. In the sun it's pretty noticeable. I just needed it to both match and sadly it was one of my outfit for my Hawaii vacation.
I took two photos showing flash and non flash
I ordered dress for birthday party. Wrote correct address when ordered. So team of this brand did not write full address ( they wrote only city, street and number of aparments). In Dubai need write the name of the building too. So delivery was delay and delivery company did not contact me even. So it came only after 4 days of my birthday party because of mistake of this shop. And they even did not apology for that and dont want give me any coupon or free return. So i paid 30 aed delivery and have to pay 30 aed return now for their mistake. And dress cost 120 aed. Unfair. The shop says that it is my mistake ( even i have proof for address in my order in my account and proof on the package. Very poor ugly service. The dress also came wrong size. And poor quality. Dont order there!
The top I got from them is cute honestly I wear it, but its a totally different top than I bought on the website. If I were a Karen I'd probably be pissed. The photo on the website alludes it to be a sorta thick knit top but the top I got is the THINNEST nylon material ever. Also the color is very different from the picture. I also got pants from them and it was a similar thing, like its close enough to the picture where its not false advertising but suuucchhh worse quality than the pictures let off. I wouldn't shop there again nor recommend it.
**also its sus that you cant leave reviews on the website? That should have been my first red flag smh
My daughter placed an order totaling 80+ dollars, said it was delivered, never received such package so LONG STORY short - getting refund that was to be deposited by a certain day, well that day came and went with no deposit, questioned them again, stated money would be deposited again, well NO MONEY deposited yet - they just keep giving a run around! WORST COMPANY EVER! DO NOT ORDER ANYTHING FROM PRETTY LITTLE THING
So i have two stars because super fast shipping and they look cute. From a distance. Up close the boots look insanely cheap and feel cheap. They also have a weird fishy odor which I'm guessing is from the faux leather? But if i spend $70 on a pair of shoes I'm expecting something better than this crap. Idek how to get rid of this atrocious smell. Save your money and buy from somewhere with quality shoes, I wish I had.
If this clothing brand is able to market its male clothing range as Boohoo Man depicting men as visually strong in their online and billboard ads, what does it say about this company's attitude towards women, typically depicted as sexual objects, without dignity or autonomy? This isn't the 80's. Change your brand name and imagery PLT, it's insulting.
Come on women, wake up, you're being played by this lightweight and, let's be honest, substandard clothing business. Not wholly surprising when one considers the cultural background of the owners. Time to put them out of business.
Seeing their sexist and misogynistic billboard adverts plastered all over the motorways/highways is too much to bear in silence. This review will be posted on several review sites.
I order a dress from plt a months before the date of my sisters wedding. Just for them to tell me there's a major delay on my order and the fact that it's hard for you to contact them Bc they never give you the costumer care number is ridiculous I called fedex they said they never got the order from PLT like seriously disappointed all they said wait until next months if not they proceed with further instructions. Instructions to what to canceling my order!? Before you order be aware they take long to deliver your order. And I work by the time I get out malls are close so this is really stupid never ordering from here again
I was to have my order on or before 9/7/21 there is no one to talk to to track my order when you go to website to track it does not work. Just a horrible experience will never order from here again. Stay away be warned. I have no idea if i am even getting my order at this point.
I am trying to exchange items, went on the website to print out a label and it is not allowing me to click on the link. Tried to contact them and that feature doesn't work either. Tried to contact them via email and it states that my email cannot go through. They send me the wrong size and now I cant get a hold of them? This is very frustrating considering I almost spent 100 dollars. Never again...
I think it has been one of the worst virtual pages in which I have bought clothes, I have a subscription in many and this one in particular handles ridiculous sizes, I am number 6 in pants, and the sizes that came to me seem to be for someone size 14, the sleeves of my ridiculous long jackets my height is 5.9foot and the sleeves seemed to fit someone 2 times my size.
The poor quality and nothing to do with the photo.
In conclusion this page is a fraud to buy.
I placed an order. UPS label crested but no package shipped. Contacted UPS and they says this website/company is common for it. Then I get reimbursed for $30.99 less than what the original charge was. Customers BEWARE!