Pretty Little Thing
business logo of Pretty Little Thing

Pretty Little ThingReviews 692

prettylittlething.com
casual, preppy, streetwear, general womenAge 13-18, 19-25, 26-45
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From the business

Shop the latest women's fashion at PrettyLittleThing from ?4. Offering thousands of must have looks & trends. Free Returns. Students get 15% off.


prettylittlething.com
UK
Pretty Little Thing is part of Boohoo Group
Founded in 2012
Clothing item from Pretty Little ThingFashion apparel by Pretty Little ThingMerchandise from Pretty Little Thing clothing linePretty Little Thing fashion product

Business Highlights

General

Parent Company: Boohoo Group
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: $7.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed and have all the tags attached
Return Cost: $6 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: yes

Product

Style: casual, preppy, streetwear, general
Body Fit: regular, petite & short, plus size, maternity, tall
Available Sizes: Women's (XS, S, M, L, XL, 2X, 3X, 4X)

Customer Service

Support Channels: chat, facebook, contact form

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay, Klarna

Membership Programs

Rewards Program: TopCashback, Rakuten, Mr. Rebates

How would you rate Pretty Little Thing?
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Pretty Little Thing Reviews Summary

Pretty Little Thing has a rating of 1.6 stars from 692 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pretty Little Thing most frequently mention customer service, poor quality and delivery date. Pretty Little Thing ranks 1953rd among Women's Clothing sites.

service
299
value
287
shipping
296
returns
263
quality
277
This company does not typically respond to reviews
New Jersey
1 review
0 helpful votes
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Horrible shipping
November 12, 2021

I payed $15 for express shipping and i expected it on the 11th. I didnt get it. I arrived too late. Now customer service says it'll come on nov 22... i wont need it by then. Stop buying from here. I placed the order nov 5

Date of experience: November 12, 2021
New York
2 reviews
2 helpful votes
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**************023 Where is my order? I have reached out to yall via email and still no reply. Reply!

Date of experience: November 8, 2021
California
1 review
0 helpful votes
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Appalling!
November 8, 2021

Customer service is super unprofessional and terrible! The quality and fit of their clothing is absolutely disgusting now. Customer service brushes off complaints and they clearly don't value anyone as a customer.

Date of experience: November 6, 2021
New Zealand
1 review
0 helpful votes
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Honestly, the clothes from here are cute, the fabric was really soft and I was pretty impressed. However, their customer service is shocking. I received one item in my first package so wrote them online on their website, when the person actually gave me a helpful response the site disconnected me from the chat. Then I moved to Facebook because I needed answers! The person replied to my query, "please don't contact us on two media as it is confusing". This is fair enough but I wouldn't have asked if the original person gave me answers. Eventually, after talking to four people I got somewhere and I said to them thank you for your help, they replied to this with "please don't say thank you it clogs our system" which I just thought was so rude! If i could rate customer service on thier own it would be 0/5

Date of experience: November 4, 2021
Ohio
1 review
1 helpful vote
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The clothes are of very cheap quality and the customer service was extremely bad and rude. The clothes look nothing like the pictures so please spare urself the horror

Date of experience: October 30, 2021
Canada
1 review
0 helpful votes
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Don't even bother ur self to buy from this website. I ordered the jacket for $100. Very bad quality and very big wrong size and they didn't help me to return it as well.

Date of experience: October 27, 2021
Cayman Islands
1 review
2 helpful votes
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You can't communicate
October 22, 2021

This is the most stupidest clothing company alive. I need a invoice to clear my package, there is no way to communicate with them to ask questions this company is $#*!ed. I spent my $#*!ing money on nothing I can't even touch or wear. Peace of $#*! $#*! company I can't wait for them to shut down. Thiefs!

Date of experience: October 22, 2021
Florida
1 review
1 helpful vote
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NEVER ORDERING FROM HERE AGAIN! I payed for express shipping have not received have no updates I leave town tomorrow and needed that package.My package is lost and no one will respond to me. Almost $300 down the drain thanks a lot

Date of experience: October 21, 2021
North Carolina
1 review
0 helpful votes
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Return policy is awful
October 15, 2021

I spent over $200 for my items. I received a pair of leather paints that were way to big. I spent over an hour online with a virtual agent attempting to get a return label. Everytime I put my order code in I kept getting message that order couldn't be found. Got on with the virtual agent and they were able to pull up my order. They kept asking all these questions and I told them all I need is a return label. Guest what I never received a return label and forget getting anyone on the phone. Don't think they have a contact number. If you purchase and need to return you will more than likely be stuck with the item just like me. I've never had this much trouble returning anything. It's just ridiculous. Not happy at all.

Date of experience: October 13, 2021
California
1 review
1 helpful vote
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Two Tone Color Outfit
October 15, 2021

I've purchased a few items on their website and everything is great. However, this one outfit is not. I would think it's coming from the same fabric but I guess not. It's two different color. The skirt is a bit more orangy red and the top is a deeper red which is a perfect red. In the sun it's pretty noticeable. I just needed it to both match and sadly it was one of my outfit for my Hawaii vacation.

I took two photos showing flash and non flash

Date of experience: October 13, 2021
AE
1 review
1 helpful vote
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Terrible service
October 13, 2021

I ordered dress for birthday party. Wrote correct address when ordered. So team of this brand did not write full address ( they wrote only city, street and number of aparments). In Dubai need write the name of the building too. So delivery was delay and delivery company did not contact me even. So it came only after 4 days of my birthday party because of mistake of this shop. And they even did not apology for that and dont want give me any coupon or free return. So i paid 30 aed delivery and have to pay 30 aed return now for their mistake. And dress cost 120 aed. Unfair. The shop says that it is my mistake ( even i have proof for address in my order in my account and proof on the package. Very poor ugly service. The dress also came wrong size. And poor quality. Dont order there!

Date of experience: October 13, 2021
Georgia
1 review
0 helpful votes
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Bad Quality
October 4, 2021

The top I got from them is cute honestly I wear it, but its a totally different top than I bought on the website. If I were a Karen I'd probably be pissed. The photo on the website alludes it to be a sorta thick knit top but the top I got is the THINNEST nylon material ever. Also the color is very different from the picture. I also got pants from them and it was a similar thing, like its close enough to the picture where its not false advertising but suuucchhh worse quality than the pictures let off. I wouldn't shop there again nor recommend it.
**also its sus that you cant leave reviews on the website? That should have been my first red flag smh

Date of experience: October 4, 2021
Pennsylvania
1 review
8 helpful votes
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My daughter placed an order totaling 80+ dollars, said it was delivered, never received such package so LONG STORY short - getting refund that was to be deposited by a certain day, well that day came and went with no deposit, questioned them again, stated money would be deposited again, well NO MONEY deposited yet - they just keep giving a run around! WORST COMPANY EVER! DO NOT ORDER ANYTHING FROM PRETTY LITTLE THING

Date of experience: October 1, 2021
Illinois
2 reviews
2 helpful votes
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So i have two stars because super fast shipping and they look cute. From a distance. Up close the boots look insanely cheap and feel cheap. They also have a weird fishy odor which I'm guessing is from the faux leather? But if i spend $70 on a pair of shoes I'm expecting something better than this crap. Idek how to get rid of this atrocious smell. Save your money and buy from somewhere with quality shoes, I wish I had.

Date of experience: September 24, 2021
GB
1 review
1 helpful vote
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If this clothing brand is able to market its male clothing range as Boohoo Man depicting men as visually strong in their online and billboard ads, what does it say about this company's attitude towards women, typically depicted as sexual objects, without dignity or autonomy? This isn't the 80's. Change your brand name and imagery PLT, it's insulting.
Come on women, wake up, you're being played by this lightweight and, let's be honest, substandard clothing business. Not wholly surprising when one considers the cultural background of the owners. Time to put them out of business.
Seeing their sexist and misogynistic billboard adverts plastered all over the motorways/highways is too much to bear in silence. This review will be posted on several review sites.

Date of experience: September 21, 2021
Texas
1 review
1 helpful vote
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Didn't receive package
September 13, 2021

I order a dress from plt a months before the date of my sisters wedding. Just for them to tell me there's a major delay on my order and the fact that it's hard for you to contact them Bc they never give you the costumer care number is ridiculous I called fedex they said they never got the order from PLT like seriously disappointed all they said wait until next months if not they proceed with further instructions. Instructions to what to canceling my order!? Before you order be aware they take long to deliver your order. And I work by the time I get out malls are close so this is really stupid never ordering from here again

Date of experience: September 13, 2021
Virginia
1 review
0 helpful votes
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Terrible service
September 9, 2021

I was to have my order on or before 9/7/21 there is no one to talk to to track my order when you go to website to track it does not work. Just a horrible experience will never order from here again. Stay away be warned. I have no idea if i am even getting my order at this point.

Date of experience: September 9, 2021
California
1 review
0 helpful votes
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Horrible customer service
September 7, 2021

I am trying to exchange items, went on the website to print out a label and it is not allowing me to click on the link. Tried to contact them and that feature doesn't work either. Tried to contact them via email and it states that my email cannot go through. They send me the wrong size and now I cant get a hold of them? This is very frustrating considering I almost spent 100 dollars. Never again...

Date of experience: September 7, 2021
New York
2 reviews
0 helpful votes
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I think it has been one of the worst virtual pages in which I have bought clothes, I have a subscription in many and this one in particular handles ridiculous sizes, I am number 6 in pants, and the sizes that came to me seem to be for someone size 14, the sleeves of my ridiculous long jackets my height is 5.9foot and the sleeves seemed to fit someone 2 times my size.
The poor quality and nothing to do with the photo.

In conclusion this page is a fraud to buy.

Date of experience: August 31, 2021
Canada
2 reviews
5 helpful votes
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Fraudulent website
August 30, 2021

I placed an order. UPS label crested but no package shipped. Contacted UPS and they says this website/company is common for it. Then I get reimbursed for $30.99 less than what the original charge was. Customers BEWARE!

Date of experience: August 30, 2021