POOR QUALITY CLOTHES, I ordered some dresses and two tank tops from them, I wore one of the dresses to work and it literally ripped! The dress was one size too big as well. I never received the tank tops they want me to pay to return the items I never received.

I ordered my clothes on Cyber Monday and they were supposed to arrive Dec 19th. They never did, I waited until Christmas, they never came. I had to direct message them on Twitter only for them to tell me they were never going to come and that half the order was out of stock. I said okay you can refund the order no biggie it's whatever, it's not like their clothes are nowhere else to be found. They told me I would be refunded within a week. A week goes by, and no refund. I DM them again on Twitter. They ask for another 2 days to refund me. I appealed it through the bank and plan to never shop there ever again. Not that they or anyone else cares at all, but I will forever talk $#*! about them after this.

They sent the wrong dress on Black Friday sale. Said they would send the correct one out if I sent the incorrect one back, I did then they refunded the $24 and to rebuy it, it's $50 and you have to pay shipping again; no communication and didn't stick to their word of what they were going to do. I would have kept the wrong dress if I knew that was the issue they sent a sheet black dress instead of a classy sage green dress I was going to use for a bridesmaid dress WILL NEVER SHOP THERE AGAIN

Pretty Littel things absolutely disappointed! I have never receive such pore customer service. For a week my parcel arrived at the deport, yet I was not able to have it delivered. I begged them to send me contact details to the courier so we could arrange a delivery date and time but nothing. I didn't get any information on why my parcel wasn't able to be delivered or what was going on. Instead I received scripted templates that asked me to provide information they already had!

Nothing was solved and my parcel was sent back. I was supposed to travel and I asked them to at least send the parcel to the next address where I was going to be but guess what? No that was not possible as well, the only option to their fault was to provide a refund!

I have been soo stressed out and emotionally drained trying to figure out how I was gonna get hold of this parcel or support form PYT as they would answer once a day if I was lucky. And it was different people responding to me so nothing was resolved.

This is not what I except for a big company as such especially before Christmas. This is where your customer service should be on point, especially with all the revenue that comes in on a daily basis. Y'all should invest on your customer service as we are the one making your organisation work!

Let's see if I will get an compensation. Highly doubt it after what I was put through and experienced! Just lost all respect for this company after being a loyal customer for years.

Maybe It's time to cancel PYT as you pay your money for nothing!

I ordered two dresses in UAE and a top almost a week ago. The material has a poor finishing down, the size is different from what I ordered. I can't even wear the dresses because of the small size yet I selected the appropriate size. I mean you guys post different things on site and deliver poor quality items really. Kept on calli ng the office to track my shipment. I hate the material of the dresses, the finishing, it's like you guys used reject materials to make the dresses. Am so disappointed and sorry but I will never order from you again. Ukay Ukay dresses are even better probably compared to the dresses i received.

Don't order from them and if u do use your better judgement because retuning an item is going to be difficult their leather pants are not good quality looks can be deceiving your better off going to H&M lol no frfr. I tried to return an item and an error popped up as if I never purchased with them. This company will try to stole time so you can't return the product

I purchased two dresses as Christmas gifts for my sisters. One, a minty green color and the other a vibrant blue. Today I received the dresses and one is a depressing navy blue and the green is like a bad Crayola crayon. Apparently they want me to pay for shipping to return this crap to the UK. I'm very upset! These dresses are ugly and not like the photo. THEY should refund the shipping I already paid, since this is not what I ordered, and should also pay for me to send this ugly merchandise back to them. Be warned about this BS Return "Policy!"

Placed an order for four winter hats. Received one item in delivery green size 6 top which
I never ordered. Sent back. Next day received a parcel with ONE hat in.
There is NO customer number to ring. Website is hard to navigate to explain situation.
The order came to small amount so I consider myself lucky and will not be pursuing this as
Not worth the stress. But will NEVER order from these again. (you been warned).

I wish I saw all the reviews before I ordered. I missing 2 items from delivery, which they supposed to be delivered‍ Then I tried to contact the company pretty little thing via email, watsapp and also FB without succes. There is no answer, no comunication from their side even I tried all of it. Its not worth it the money an absolut mess. Very dissapointed...

Onestly if I can leave a zero I would - minus for the service even better. I ordered an delivery for next day delivery on the 23rd of October and did not receive it until a month later. Now I'm a patient person a week irritating but a month come on. I specifically ordered these items for two birthdays and had to buy further items due to the delay.
I had chase then continously for an update where they then told me they couldn't give me an update and there was a delay with Hermes and that was all they could give me. After 3 weeks of waiting I asked if I could just get refund and they said my items had be delivered I said this was a lie. I was then threatened by not one or two of the consultants but 5 that if I didn't file a police report that my item hadn't been delivered they would do anything and that if I was lying I could face legal action!
So I am over 250 out of pocket no items and now being called a liar?
A week later finally received the package and the same day I took it to be resent at my local post place. I didn't open the package as I just want my refund at this point. I took videos and pictures for evidence as at this point pretty little thing are nothing more than crooks.
I then tell them I have re deliver my items and if they can ensure my orders gets refunded they said it will take 2 weeks that's fine. At least we are getting somewhere.
The 2nd I still have received no refund and it's been over 2 weeks. I message pretty little thing and they say there has been an error and that it will now been another 2 weeks before I get my refund and that I ‘should receive' it by the 23rd now correct me if I'm wrong that's 3 weeks not too. At this point I loose it. It's been nearly two months. All I wants is my refund and I have consistently asked for a manager to call me the manager called me for the first time on the 4th December and promised me an email follow up. So here I am no refund no clothes at the time I was assured. Manager promised where there was no follow through. Honestly the worst experience of my life!

I send back the items, its been a month and still no refund, no clear answer. I dont think i will get my money back. :(( clothing are very cheap on top of it! Very pricy for what it is...

I ordered from PLT, after ordering within minutes of ordering... I realized my shipping address was incorrect... I contacted Pretty little thing to let them know, the person informed me that they don't cancel orders and also I should let someone fetch the package where I shipped it by error... I notified the rep that I live in the Caribbean where I use a third party courier for all my us orders and that's impossible... they told me to provide proof that I live in the Caribbean which I did... the rep stated they would try to cancel the order and notify me but even after providing proof... hours later I received an email saying the order was shipped... soo then this site is just so disgusting... I cannot change the shipping address as they told me once an order is placed it cannot be changed! Even after providing proof that I live in the Caribbean which they asked for... that was useless because the packaged was still shipped to the incorrect address on the same day. After I spoke to the customer service representative which was just unbelievable like 3 hrs after. Soo why waste my time contacting them in the first place... soo apparently the site doesn't allow human error... soo it shouldn't be allowed my money. This is the first and last of me buying from PLT... and advise persons who are human to not buy from them... and the worst part is after I said thank you when the rep said they gonna cancel the order... I got a reply saying instead of saying thank you which will hold up the que to answering other people's request I should fill the survey. Wow just wow. Soo common courtesy is not accepted either... But is completed the survey alright... I filled what they deserve... not even a one star... DONOT BUY FROM THEM... Hella expensive and not worth it

Avoid pretty little things the service from this website is very bad poor quality and bad customer service

It was my first time ordering from this website even though I'm careful when I see bad reviews I still wanted those boots :(( ( still want them but unfortunately I don't think I ever gonna see them or my money!
Short version of this I forgot to change my address on my account and my package was delivered to my old address. I called there but it was too late the carrier already picked it up and send it back.
SINCE that day I've been trying to get in touch to this people to find my package or get me a refund!
NOTHING literally nothing! Every time I contact them there is someone else who answers needs all the informations and details again, doesn't know what to do it's clearly to me that their staff has no idea what to do in this situation.
I've been told someone will contact me someone from the relevant team but they didn't! It's been almost 2 months now since this happened!
Shame on you people!

I've getting the run around from them on a order. They keep saying it'll be here this day or that day and that I need to wait until a certain day to cancel. This is BS! Never again! I needed this for a special occasion!

I ordered 7 items from here and extremely pissed. Two of my items were missing and one of my items was the wrong size. When I contacted customer service about the issue, she told me that they are two parcels which I received and did not have all my items), and that I should wait two more weeks to see if my items come although there is no way to tell if there is another package because the tracking they provide you is never updated. She tried to argue with me that the jacket was the right size when I sent a screenshot of order confirmation and the tag of the jacket which did not match. She said she was doing a "one time gesture" by not making me pay for shipping to return an item in the wrong size. That's not a gesture, that's fixing the issue because my items aren't here and my jacket is the wrong size. Haven't heard back from them. Do not order from here. Do not believe the people they pay on social media to promote their clothes, they are a horrible company. I would go to Fashion Nova they have faster shipping, dependable, and great customer service

I purchased A dress for A wedding online in the US. I never received A email confirmation or order number but the funds were taken out of my account. I contacted them on their chat system- and got nothing. I contacted them on fb since their is no phone contact info- and all 10 reps that I spoke to each asked for the same info which was provided to them and then they would ghost me and another rep or robot would come in and ask the same questions all over again. Offer A fake apology, ghost, and repeat. They stole my money! Do not buy from them!

No customer service. I've waited over 2 weeks for a delivery and it's still not arrived. I paid next day delivery. Have tried to request order to be cancelled and refunded. How long am I supposed to wait?

I can't complain abut the clothing they look the same as the picture. I tried to do a return and trying to contact them and get to speak to a agent was nerve wrecking i'm trying to do a return with rebound and they would not connect with a agent i soon lost patients. Im sending the items back at a local fed x and hope i get my refund back. The clothing is great quality nothing wrong with the items its just the colors didn't match the shoes i brought i tried to change my order they said they couldn't do it. So i just have to return the items and contacting customer service wasn't helpful