I ordered 2 times from them but they didn't deliver the order & didn't refund my money … they are thieves really not a respectful company
Please take care … no one order from this $#*! again

Horrible Horrible company! I ordered and paid for clothing I purchased back in Dec 2022 and as of today April 2023 I have yet to receive anything! I've contacted this vendor several times and no response! I will be seeking legal advice from an attorney as this has to stop!

I've been ordering from PLT since 2020 and they always had fast delivery. My problem with the online store is you can't cancel orders, you can't change a minor detail nor can you talk to customer service over the phone. I tried to cancel an order that i just placed and they told me i couldn't because they have people working on it. Last time i checked as long as my order has not been shipped out yet i still have time to cancel an order (the order still said processing). Also when talking to "customer service" all you get is an automated response. So safe to say I'm going to stick to shein.

I refunded an item that was sent to me in a smaller size. I returned the item. PLT stated that my refund will be issued on 4/7/2023 on my debit card used for purchase however I never received the refund. I contacted customer service via chat and they informed me that a refund was issued. I provided customer service a screenshot of my bank statement that showed no refund was issued on the date that was stated. I even contacted my bank who stated that a refund was NOT issued from PLT! This was a total loss! DO NOT, I REPEAT, DO NOT RETURN YOUR ITEMS TO PLT WITH THE EXPECTATION OF RECEIVING A REFUND! YOU WILL NOT BE ISSUED ONE!

My 14 year old daughter saved her $ to buy a pair of pants but it did not fit. She returned it within the time period, but did not get a refund. We sent over 6 emails/ complaints, follow- up but to date - 18 months later, no refund or contact. To make matter worse, on their contact info, they say if you follow- up, your query goes to the bottom of the list.

It's unethical and shameful this company, along with the owners take advantage of teens/kids with no repercussions.

The prices appeared at fifty percent off during my entire shopping experience. At check out upon paying the price randomly jumped up to full price. I emailed them screen shots of the item prices appearing online and explained that they charged me full price to my cc they refused to fix it stating that their prices fluctuate. I asked them to cancel the order and they said no. They said I can only have my money back if I pay out of pocket to return the items. Horrible scam! Do not purchase from here!

Placed an order expecting delivery by a certain date. Order did not arrive by promosed date. Dealing woth customer servoce has been a complete waste of time. From returning the item to getting a refund. It's been going on for 3 months. They're all incompetant monkies.

I've ordered my items almost 3 weeks ago and haven't received anything. The support has not been much help

I ordered a bunch of dresses in US size 10. They get to me and they're INSANELY small. I literally said, these all look like a size 6. I just assumed I was a fat cow till it dawned on me to check their size chart.

The size chart says their US size 10 is exactly the size I thought I was buying, according to the measurements. So I measured the dresses; they sent me UK size 10s. That's a US size 6! What am I supposed to do with that?!? They even have the nerve to have all the clothes labeled as US size 10 when they're a US 6! Their quality control is GARBAGE.

I ordered some cargo pants for an event. I got my package super late then on top of that it was a wrong size. I ordered a size 12, but received a size 16. I tried to reach out to customer service, but on their page they do not have any customer service information, so I reached out to them on IG. When I explain my situation, the customer service representative told me that I was wrong for ordering the wrong size. They're all their clothing comes in UK. I show her a screenshot of my order which clearly says size 12. She didn't offer an apology. She didn't try to make a solution just horrible.

I purchased a dress from them, they sent me a top instead. I contacted customer service they told me to return back the top and that they would also refund me back for shipping it back to them. I got a refund for the top, except refund for my shipping cost…they told me I needed to send proof of return which I did, sent them 3 emails and not one response from them. I would never order from them again as they are very careless and don't care about customers.

If 0 stars was an option, I'd choose that instead of 1 star. Based off outstanding social media reviews, I choose to purchase a dress from Pretty Little Thing. The dress came way later than the expected arrival date, and that's only after I reached out to customer service. Every time I emailed costumer service back, I received an email from a different representative. Half the emails were pre-scripted and not helpful at all. I asked for a refund back for the $16.00 shipping to Canada, no luck. I am awaiting my refund on my returned item, but am not hoping for a great outcome, based on my previous encounters. Don't order from this company, the quality is worse than 'Shein' in my opinion. May I also add, the product was $128.00… Avoid this company, and don't trust reviews off social media. I learned the hard way unfortunately :(

Dealing with this company is like pulling teeth - When I first ordered a package for my gf, I selected express shipping (3-5 business days), my item arrived in 3 weeks. Wasted money.

Once the items arrived, the material, the cut on them was horrible with really bad fitment and overall cheap, low quality material for the price being charged.

When returning the items, there is NO ONE to communicate with aside from dealing with them on email. I followed the instructions for returning the item and sent it back to the designated address.

They recieved the item back Feb.1st. After a week of no refund and constantly searching for a physical person to speak to it went no where. I sent an email asking what the status of my refund is. Their response was that my funds would be returned back Feb.29th at the latest. Strange that it takes a company 3 weeks to process a refund for a few hundred bucks.

Feb.29th rolls around and still nothing. I email again to see what the status is of my refund. It has now been 2 months since this item was purchased and returned.

I receive an email back saying my refund will not be given back until Mar.14th now.

This company has a mentality of fvck you and chuck you. Minimal effort to assist their customer. Horrible quality product and no one to actually communicate with.

I will never use them again and highly recommend customers to shop elsewhere. It's 2023, hire actual customer service reps to communicate with rather than doing everything by email.

This is a horrible company! Do not order from them! I been missing my package for 3 weeks now. Their customer service is no help.

Bought from plt to go on vacation, put with other clothes waiting to wash and found a flea! After reading other reviews turns out it came from here! Soooo mad! Will never buy again!

My parcel has never arrived and they've never sent me my refund even though I contacted them many times