Prestigia

My review is related to a cancellation I made to a reservation made using Prestigia. I made the cancelation same day I did the reservation, the money was not even removed from my credit card (the amount was pending).
First I got an email telling me that the money will be kept as Credit for future use which I found unacceptable. After I sent an email expresing my frustration I received another reply saying that the money will be deposited to my account but it might take up to 3 months. I booked in the past with Expedia, Bookling.com and I always got the money back in a couple of days so if you think you might have to cancel use a different company! (I also got a better deal from Expedia)

I booked 2 night hotel stay at the Grand Oasis Cancun, mexico with prestigia.com and when I arrived, my reservation was not in their system. The hotel contacted their reservation centre to see if there was ny booking whatsoever and NOTHING! I called the numbers listed on the prestigia.com reservations and nooned answered, both the USA and UK number. Imagine my disbelief and now to deal with the stress of paying additional charges for the hotel in cancun, mexico since we needed a place to stay... THIS COMPANY IS A SCAMMM! Do not make any reservations with them. Thankfully I already contacted my credit card company and made them aware of the situation.

I went through another site and it was a nightmare. They had rates up and then told me it wasn't availalbe and then I saw they raised the price online.

This site took me 1 minute to book and I received a confirmation shortly after.

OMG. DO NOT BOOK WITH THIS COMPANY. PSE READ OTHER REVIEWS. THEY ARE SUCH A BAD COMPANY.
I booked a room for our family of 4, that we had been saving up for for a year. Realised I had made a mistake and booked the wrong room. Within 24hrs I cancelled the room, and asked for a refund as it was over $5000 for a week holiday. They said it was non refundable, and have kept our money. I spoke to the hotel directly and they said that there are no restrictions on that room, and that we should be allowed a refund with no issues. I then contacted prestigia.com to inform them. They said they are keeping our $5000. This company is the biggest scam company with no morals or ethics. Stay away. Go with someone else.

DO NOT BOOK THIS COMPANY! I booked a hotel with them back in May. Their site states free cancellation. No where did I see that cancellation would be in a form of a voucher. When I contacted them, they said Covid is considered force majeure, so they are only providing refunds. What doesn't make sense is their site says free cancellation, but then they sent this: "Please note that following our general sales conditions that you have accepted before confirming your booking, Article 2,5th paragraph "Prestigia.com has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event or other causes beyond their direct control." If that's the case, then that contradicts free cancellation.

We booked through prestiga and our accommodations were "relocated twice". Halfway through our trip they gave us a notice saying that they could not secure the accommodation that was confirmed a month ago. HORRIBLE. They tried relocating us to an accommodation that was a thousand dollars below the value that we payed for. When we did not accept the relocation, they decided that their only option was to refund us. Leaving us without a hotel on our honeymoon at our next location.

I repeat DO NOT USE PRESTIGIA.