Prestigia

UPDATE: They paid back the deposit, but it took a few emails and I thought I'd lost the money.
Still not right to withhold money from a free cancellation deal.

I trusted the site even though I had not used it before. Had to cancel the booking within 12 hours of making it. They said FREE CANCELLATION, but have retained almost 10 percent saying its a credit to another booking. A business that lies so blatantly cannot be trusted with other things. Do not part money with these people.

Do not use this site, had a trip to Vegas booked and since Covid 19, we were unable to fly to the USA not to mention that Vegas is shut down. I inquired about their cancellation policy and that I would like my money returned to my card and that I would book again once the situation changes. They canceled my room and kept my money.,. I have sent 26 emails asking a Sr. Representative to contact me and still nothing... just a message saying that they are in compliance with their policy

I decided to write this Prestigia review after I noticed that the first result when you look up "prestigia + review" on google is a negative one... I wasn't sure back then about booking my hotel on this website and I was worried, but I just felt brave that day and really liked their price (there was a 50% off promotion on my hotel booking)... So I just did it. And I didn't regret it. Everything went smoothly, be it the payement or the great customer service (I called them to make sure that there was nothing wrong about my booking, don't forget I was a bit worried), and once in the hotel, I had no problem at all. I'm writing this just to say that one shouldn't always trust whatever google is telling them. Prestigia is a trustworthy hotel booking website and I use it again to book my next hotel stay.

Offer is so bad that from your side charging and hotel also charge so is total price almost is same to realle price from hotel
And so slow sending reservation my booking to hotel
My bad experience to booking from your web site
other website withe my experience is moor better than yours offers

I had canceled due to a death, wife changed mind for son and I, so called, nobody called back so had to rebook. That's ok, but probably higher price, I wanted to cancel the "cancellation" email or call would be nice.

Very fast and Effective up till now. It was very quick n done super quickly!

I booked a hotel for Lisbon back in September using Prestigia.com. I had until the 25th to cancel the booking at no cost. I canceled on the 17th because I found a hotel the had a better location even though it was more expensive. Once I went to my account and canceled I booked the new hotel with booking.com
Prestigia charge me $60 right after I booked with them even though they said there was no charge until the 25th and later I found a charge for the hotel too. When I asked they are saying I stayed at the hotel I had canceled! It seems I was at two places at the same time. Shameful. Big SCAM. Do not book anything using this website!

I booked a spring break vacation for my family of six two months in advanced with Presitigia only to find out at 10:30 pm on the day after my full refund experation date my reservation could not be confirmed with the hotel. Needless to say I am very upset and may be out of six round trip flights from Atlanta to Las Vegas. Sure they appologized but that does nothing for me. Oh yeah they did offer me a 10% discount to book another hotel as last minute spring break prices. When I finally got them on the phone at midnight I was told this happend to 50 other bookings as well.

March 23,2020, I contacted Prestigia, During COVID-19 I asked to get a refund or change my room to a later month, because of high risk with medical problems we have it would be difficult to travel during this pandemic time of COVID - 19. Customer Service has been non supportive. I contacted customer services over 5 times the email, the numbers is not working, *******902), (1*******902). I asked for management in two emailed conversation. Today is June 11th I still haven't heard from management.

Worst Customer Service!

This site is crazy! They advertise rooms that don't exist, lie from consumers and steal. Please avoid them at all costs and do not spend money here. They are thieves.