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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great service and product! I got it for my father because he graduated from Swampscott high and he loved his home team sweatshirt!
I thought my order was wrong but turns out I made a mistake ordering and Prep Sportswear took care of me when they really didn't have to. Customer service was awesome and I will be ordering from them again for sure.
Quick shipping, no damage to the items ordered. Easy to order for my school's uniforms.
Great company to buy from. Great price, products and fast shipping.
Great experience! I received my order exactly as requested and in a decent amount of time. Just wish I'd ordered the medium instead of the small.
Items were received as expected. Glad to have an online option to purchase fan gear for our son's team.
There were no issues. Order was received in a timely fashion.
The experience was fine. I didn't see anything in the description that would tell me the sweatshirt isn't typical sweatshirt material but a slick finish. It's a graduation gift so I hope she likes it.
Loved it, thanks. Everything I ordered was delivered very quickly and everything fit well and looks great. I definitely got what I paid for. If you have clearance of sales, please send flyers to my mailing address
Easy to place an order and received on time. The product was well made
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.