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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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It's always an easy experience. And you have a lot of small school apparel.
I love the quality! Worth every penny and customization was so easy!
Easy to order. Product arrived quickly and without harm. Fun selection
Very easy to order exactly what I wanted. The only issue is I was ordering it from Canada, and didn't realize the total $ was in USD. The shipping cost was ridiculous. Very expensive.
I am very disappointed in the communication. There seems to be some miscommunication in the customer service back and forth. It's frustrating.
Good quality and fast delivery. A large selection of merchandise.
It was so amazing. I love it so much the great service ever oh my god oh my god oh my God.
I started using prep sportswear a year ago and I have been using since to replicate old Jerseys I never thought I would wear again. It's a wonderful feeling.
Excellent product! Fast shipping! I will definitely buy from them again
It was a great experience and shirt quality has gotten much better than previous years
Everything arrived on time and as ordered, Thank you
Found what I wanted and got it delivered in a hurry. Excellent quality as well. Very satisfied! Thank you.
Ordering was easy. My father received his shirt really fast and it fit perfectly!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.