Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
I love that this company has different logos that you can choose from along with different categories. If you want one for football they have that but if you want one for a teacher that teaches first grade, they have that too!
After placing my order, it was shipped to a wrong address in the US. Then it was shipped again and then I finally got it after a lot of problems.
Always great, every time. Website is easy to navigate. Recommended.
Good quality. Fast turn around. Reasonable prices. Nice options.
Super easy to order and customize. Will definitely order again!
The wonderful company and professional service ever.
Thank you!
Was very easy to order.
Item arrived earlier than I expected but perfect timing to wear to the game.
I ordered the same size I normally wear but found they were very small - will have to give them to my granddaughter
Over all very good. Will order again in the future. Thank you.
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Easy and quick. Lots of options. Would order again if I need something else.
I will definitely order more in the future. Great product and service.
Great experience, no issues at all. Smooth purchase and regular shipping.
Thank you for your fast service and shipping,
We got our items in time.
They were perfect and beautiful!
Everyone that see them asked us where we bought them. Thank you!
We love the shirts, but not the fulfillment and shipping process. We didn't hear anything for a while about the order. I had to check a few times to make sure it was still coming. The shipping times were too long and may impact ordering from the site again.
Very easy to order on your website and fast efficient delivery.
Excellent service and the products are extremely comfortable and the designs are great looking.
Easy to navigate website and quick turnaround on production to delivery
Shirt arrived when expected. Is exactly as described. Fits as I wanted it to. Quality product.
Very good quality and comfortable. Website easy to work with
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.