Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
It was great. The sweaters came out in great and it was in good quality. Very happy with my purchase
Selection is amazing & quality is always top notch. Website is easy and fun to navigate.
Nice to be able to get high school with out waiting for the school web site
I ordered similar shirts, but couldn't find anyone to request a change in design, so had to re-purchase very similar shirts.
Great job for a good price! My husband loved the items and wore them proudly!
I have not had a bad experience either with the quality of the products or processing of my orders. This is the 10th or so time that I have ordered.
I appreciate all of the options in both designs and apparel items.
I had a pleasing experience the first time. The selection was great.
I ordered on a Monday and it came the same Saturday of that week! Super dash shipping and product fits true to size with amazing quality- real customer Lol
I love the quality of the sweatshirt and sparkle twill. Wish there were options to do custom orders.
While I love the design of the sweatshirt, it lacks in quality. After a few washes, the sleeves have pilled horribly.
Great experience. Easy customizing on website, reasonably fast delivery, and good quality item that fit description as ordered.
Simple process with a lot of great options. Styles and colors on point.
I order four items to be sent to three different locations. All arrived in good shape and at the right places!
The shirt I ordered Size Large is far out of line with other sizing. I wear a medium tshirt all the time and this large is far too small. No returns so hopefully I'll find someone who fits in it so the money is not just wasted.
The experience with ordering my item from you all, was fine.
Easy to use and quick delivery. Size is true to size. Would recommend.
Easy to order, took too long to receive, no response when contacted
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.