Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Tried to order several ti.es, but the app kept making. E start over. A bit frustrating
I ordered a t-shirt for my son's coach and it came in within the week. He was able yo wear it for their next game.
The shirt I ordered was the perfect colors, great feeling material, and the fit was exactly as advertised.
Good prices and like the ability to customize. The items came on time and the quality was good for the price.
Website was very easy to use, and there where many options to choose from.
The website easy to use, even on my phone. The order came promptly, sooner than I expected. I ordered a shirt with my granddaughter's school logo. It is very nice quality.
Embroidery and clothing is top notch and delivery is fast. Well worth it
I have been ordering from your agency for many years and love the workmanship that your agency provides.
Great product...thank you. I will definitely will be ordering product in the future. I'm totally satisfied with this product.
Still waiting on another order that was placed 10/15 and no notification or confirmation that it will be shipped.
This is my third order. No problems with the service or delivery and the merchandise is high quality.
I had a great experience shopping on this website! It was incredibly easy to navigate, making it simple to find exactly what I was looking for. They offer a wide variety of apparel selections, ensuring there's something for everyone. On top of that, the shipping was impressively fast—I received my order sooner than expected. Highly recommend for anyone looking for a seamless online shopping experience.
Shirt came to me and back and front were glued together. Almost ripped shirt pulling apart
Pretty good but would not take phone number Figured out needed united states. Your software needs to ask for country to let customers know
Missing two of three orders placed placed in September. Received one shirt.
Slow update on order status. Ordered on the 14th and have no idea if my order is being made or when I can expect it to ship
T shirts are great and true to size. I only wish the turn around time was faster.
Online ordering efficient. Good quality. Arrived quickly.
It was easy to find the product desired and to customize to my needs.
Overall, great. Thank you for sending me the t-shirt. Have a nice weekend.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.