Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
The shirt is great quality and the graphics are bright with fine detail. I'll be ordering from you again once I know the colleges my other grandchildren will be attending. Thank you!
Fantastic quality! I ordered a hoodie and winter beanie…comfy, quality material for a reasonable price.
Amazing! Great quality! Thank you so much for always shipping on time and providing a great product. Very satisfied with the craftsmanship.
Easy to order and pay. I just would prefer to pay with PayPal.
The women's 2XL ordered is a nice shirt but is way too small. No way would I call this a woman's 2XL.
Disappointed because it is really a nice shirt but it does not fit my wife. The Men's 2XL I got is about right for her. I'd assume a women's 2XL to be nearly equal to a size 20. That would be the right size if this shirt were even close
Easy check out and great prices with 30% off. I appreciate the customer service.
It said the item I bought was discounted to 39$ but when I went to checkout it was 59$.
Love all your tshirts.they are very soft,fast service also.
Loved the quality of sweater and detailed glitter in the lettering. My husband loved his mesh snap back hat and had no complaints of the stitching! 🥳👍
Easy to find and pay options are convenient love the whole site
So easy to order and certainly appreciate checking to make sure item was received.
My order came in two separate shipments. The second was delayed and said it was delivered but showed up 3 days later. Shipping issue no biggie. The shirts and hat was good quality.
So far, so good. A lot better options than our school team shop.
Pay attention to the fabric. Some of the hoodies I ordered don't have much stretch, so if you want them oversized, maybe order up 1 size.
The apparel covered my child's body in accordance with school regulations. This pleases Gorgo in perpetuity!
Item was received on time and not damaged. Thank you very much
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.