Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
I took over month to receive my order. Trying again to hopefully get better service
This is first time ordering personalized gear. Past orders were done professionally and looked great.
Received the Highland Park shirt in perfect condition and on time
I bought a t-shirt for my daughter. The fit was perfect, which is why I am purchasing more in different colors. They also have a variety of styles to puchase them, which I liked as well.
The school spirit shirts are as advertised. The material is very nice and of good quality. I would order again!
I really did not like the sweatshirt - I thought that it was completely too thin. I ended up giving it away to a family member. Unfortunate and disappointed, but I guess I need to read that the item I buy (if I do next time) - is indeed a thick/heavy one.
Everything was as ordered and good quality. Will use again.
The tshirt material is 100% cotton so I'm sure it will shrink. The hat is not adjustable enough for a woman's head size. I can't wear it. 🥲
Satisfied with my items…my order came as pictured and was shipped relatively quickly
My experience was very good with Prep Sportswear. I would recommend them!
No issues at all. It got here on time and in perfect condition. I'm planning on ordering more items through ya'll.
All the shirts and sweatshirts that we have ordered from Prep Sportswear have been excellent, I love the sparkling lettering!
Not too bad. Could be better. Took to long to ship (almost a month). There is also no Customer Service personnel, just am online widget with automated answers.
Easy to make the order today. Good Job. This is 18 characters
Most excellent! Easy to order and quick delivery. Price was fair, product is great quality
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Great products, excellent quality! Easy ordering and custom design for college volleyball. Speedy shipping!
Good quality items. Not the fastest delivery service but adequate. Been shop with this site for the past six years.
Waited almost a month for two shirts and it's not what the picture showed with coloring for the price was way to expensive for what I received
Love the bigger sizes available and the ability to customize.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.