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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Experience was good but when I first looked at the polo shirts more colors were available. I was looking for other shades of blue.
Great product brand and service. Quality material. It's very affordable
Fast, excellent product. Gift for my grandchild, different from those offered at the school, they will shine in their one of a kind Tshirt.
Very happy with sportswear! Will order again, great merchandise.
Arrives when anticipated and items ordered are exactly what we wanted.
The quality of the shorts…I was expecting more.
Only eleven more characters
Bought multiple custom shirts and all were great! Will definitely come back for any future needs!
The product is of high quality. My score is due to the fact that I had difficulty finding items large enough to fit me.
Love the chooses for the shirts! Only thing was delivered 5 days later than was told.
Did not honor the contract listed in your terms and conditions. Wanted the apparel for homecoming. I will personally not order again and will make sure I spread the word.
They should say size run small i am normally a large and got a large and it didn't fit so this time I ordered Xl
Excellent service and got my items in about one week. Good quality. Thank you.
The shirt fits larger than all my other lg shirts, it's mostly to long.
Other than that the service was pretty good.
It was easy to select my design and make my purchase. I did not get an email to confirm my order at the time of purchase but I did receive an email once the order was processed and before shipping. My items arrived faster than expected.
I was worried that the sweatshirt I ordered would not arrive on time but it did. Happy with my purchase!
Great quality of shirt, fast turn around time. Easy to order custom shirts on the web site
Great service. My Tshirt arrived on time with no issues. Would recommend to my friends
It was a little annoying to find the tracking information, but once i found it, it was pretty simple and clear to track my package. Communication was clear and effective.
Great experience! Everything came in quickly and as ordered.
Love the shirt but, large looks like a medium. I most of my purchases from Prep Sports I've always ordered size large but this looks like a medium
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.