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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy site to use and prices are good and I wanted a shirt for the school my son attends
Good experience. Received items as described on website. Answered emails promptly.
Easy to search and order. Great selection. High quality.
Was able to order a very specific item that I could not find in the bookstore. Easy site to use and reasonably priced.
Was able to order a very specific item that I could not find in the bookstore. Easy site to use and reasonably priced.
Unresponsive to status inquiries on extreme delay of delivery
Easy to order, tons of choices, and quick shipping. Great experience
I wear a size large. I ordered an XL to make sure it would be plenty big. The XL is more like a size medium. I was very disappointed because I had the shirt made with my name on the back. It was quite expensive and cannot be returned because it has my name on the back. :(
Very easy to shop, preview option is great! Huge selection.
It was a little slow but glad to finally get a good product.
Easy access to order prep wear to support your local teams.
Easy transaction and ordering process. Quick turn around time l.
Great selection, great options. Love the styles and availability.
Pretty easy to order. There was a huge selection of items to chose from. Shipping was fast
Good selection, easy to navigate site. Delivery took longer than expected. Had I been aware of the timing I would have ordered much earlier.
Great selection! Wide variety of designs! Very easy to use site!
Shipping was fast and my order was exactly what I was hoping for.
It was fast to come and it was exactly what i wanted
Quality tshirts and sweatshirts! Processing and arrival was actually faster then expected!
I think it would have been nice to get updates on when my product was going to ship etc... without me having to reach out but I got what I ordered in a reasonable timeline and was satisfied with the experience.
Got my order in reasonable amount of time. Good quality
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.