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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Love your site, but it took FOREVER to get it. I placed 2 orders 4 days apart & the 2nd order came 1st.
Nice quality shirts and easy to order. Received in less time than expected
Easy to order, easy transaction, and very happy with my purchase! Thank you!
I found this website very easy to used. The prices wasn't extremely high and I will be ordering again
Everything came in good and a timely manor. We will look when we are needing more gear for school.
Quick and easy exactly what I wanted for a good price.
Easy website to use. Pictures are important. Liked the confirmation of order received message.
Easy & so worth it! Great quality and quick production & shipment time.
Very, very, very disappointed with my order. The size selection for ladies is horrible. I ordered a 2x expensive $40+ sweatshirt and barley goes on. It is like a size small. Ridiculous. The tshirt was just as terrible.
Easy to order and ships quickly. Quality is as advertised and good!
I am not returning the T-Shirt, but there was a ring showing around the decal discoloring the cloth.
Website was a little slow. It is a good quality product. The price is reasonable.
Great website!
Liked easy tracking for package delivery.
This was a gift for my grandson. He was very happy with his college gear.
Great website, but it doesn't mention how long it will take to ship.
It was great. The clothes look nice and I'm very happy with the embroidery on the sweater.
I wish you had put the 30 percent off above the PLACE ORDER tab. I wanted the 30 percent off on this order!
I wish you had put the 30 percent off above the PLACE ORDER tab. I want the 30 percent off on this order! My email address is peggyaehlers@gmail.com
Prompt, happy with receiving time-will order again.
Excellent! Great choices. Great fabric. Only suggestion I have is that they need red shorts for Bearcats. Not just blue. But great designs. Definitely recommend.
Custom items came within a reasonable amount of time. The the collard shirt and pullover I order are profesional and look really good. The sizes are true to their description. I'm very satisfied with the products.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.