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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Good quality and great choices. I was looking at other companies, but could not find what I wanted. I chose the right one.
Customer service got back to me weeks after my order finally got delivered, the material of the shirt is very stiff, not comfortable the size was smaller than I anticipated and the tag on the shirt was all crunchy and looked worn.
Order and shipped to grandson. Everything was fine.
It was a good experience! It came much quicker than I thought it would and I was kept informed through the whole process.
Love my new shirt! Great price too!
Website was very easy to use as well.
Reeeeee e e e e ee e e e e e e e e. E e e ee. E e e e e
The web page was easy to work with and I was able to find what I was looking for easily.
Easy to order, nice selection, good design choices
I wear a Medium. After looking at reviews, I ordered large. It is tight. Cannot put in dryer or I can't wear it at all. The size is not to fit as advertised.
The experience was on par with most such operations. The experience was on par with most such operations. The experience was on par with most such operations. Is this enough words?
This was a gift but there wasn't any gift option to have receipt not reflect price or add a note very disappointed, but did think was the best quality hoodie I coud find so I gave you 3 stars. You should add a gift option..
This was a gift but there wasn't any gift option to have receipt not reflect price or add a note very disappointed, but did think was the best quality hoodie I coud find so I gave you 3 stars. You should add a gift option..
Terrible. Can't get anyone to email back. The neck of the shirt is BEYOND stretched out.
It was a easy to look at all the selections. They had tons of designs to choose fro.
I wanted to rep my high school. Thank you for following with me with updates.
Easy shopping experience. Large selection. Will purchase again in the future.
Easy to order! Great variety of different options for your liking.
Takes longer then I thought it would take but I have it looks really nice
Great site! Extremely easy to navigate. Excellent choices on clothing styles and colors.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.