Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
The toque I received is very flimsy, I doubt it will keep my son's head warm.
Easy ordering. The shirt was perfect! Would order again from this company
Excellent Customer Service! I was pleased with my experience
Bad website, poor detail for customer about order before and after purchase, way overpriced for the quality, painfully slow processing and shipping.
So Slow getting my order. I need the order I placed today by Christmas
DePaul college prep football are the new 2024 state champions
I placed my order and received it within a few days. Totally satisfied with my purchase!
Terrible customer support regarding tracking orders. The chat process is awful.
I love how reasonably priced it is to get one screen printed item
They have great designs and reasonable prices which make Prep Sportswear a great site to shop for school apparel!
Very fast, excellent service, super happy with my order. Will definitely use again.
I have ordered shirts to support my daughter's college basketball team and been very happy.
I it was easy to order the sweatshirt. They had all the information about my granddaughters high school. And when it came it looked great. Very good quality, heavy cotton sweatshirt. She loved it.
Easy to see product designs before making a purchase. Plenty of design and color options. Super fast shipping!
Very nice website to order quality products!
I love everything!
I like the interface and customization options. I was able to create something to give as a gift.
Easy online ordering and received in a timely manner. It arrived in good condition and I was pleased with the quality.
Love the color and lettering this is going to be one of my favorite sweater.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.