Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
I purchased the hoodie for my brother and he's very pleased with it. Other people asked him where did he purchased the hoodie. I assumed more orders to come.
I am pleased with the hoodies. Took a long time to process and ship though. Over 2 weeks. I realize they make every one of them to order but I didn't have any special stuff put on. All in all 4/5 stars.
The site is user friendly. My order was delivered with in 5 business days.
Although my schools mascot isn't updated. Colors and spelling are still accurate so I can still purchase customized clothing!
I just received them - 3 hoodies and they look great. Won't be gifted until Christmas to know more details.,
A light came on this morning for gifts for my sisters that all wear hoodies and I am a one stop shopper. I will be back!
Tons of options, thank you!. I will tell my friends and I will be back.
Very nice quality and very fast shipping I really appreciate the prices and sharing the sale with me
Got my purchase in a timely manner and was exactly what I wanted
With three kids in college, we parents like to represent!
Prep Sportswear has an abundance of apparel and design options.
Shirts came exactly how I had designed them. Will definitely order again!
Received order on timely fashion and the quality of the merchandise did not disappoint.
Product quality and ease with using web page
It is easy to order from you and we can find everything we need for all sports
Prompt and as described. Easy way to order. Am planning on wearing today
So far, so good. I don't need to write an epistle. My grand-daughter loved the hoodie with her name on the back. She thought that it was neat.
Product was as described and shipping was quick. My granddaughters will love them.
It was good but sweatshirt shrunk some after washing. I wish I could have it replaced.
Good. Nice selection of product. Shipped well and delivered in a timely manner
Lots of options and fun customizing. The site is very easy to navigate. Prices are reasonable and shipping is fast.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.