Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Such high quality merchandise. Very helpful staff. We were very happy with our order.
Easy and great website. Enjoyed using it and found on Google.
Easy to use and products are great. Product designs are great.
Definitely like the variety this company offers! Always find something that I like!
Y'all have great amount choices ty. Love this company. Y'all aim to please its obvious ty
Like the ability to customize the gear with a specific sport
I love everything I've ordered in the past. The waiting is the hardest part!
Liked the ability to choose & customize item, price was reasonable and completing the transaction was very easy.
Everything i ordered was very nice great quality and service would recommend
Last order took over a month to receive. Maybe this order will be different
Did not arrive within the stated times. Missed the gear for my daughters signing day for college softball.
Website is easy to navigate. Lots of options available for both men and women.
Found what I wanted for Christmas and something for me also.
Ordered and received my merchandise quick. Sizes have been accurate so far. Just placed another order for more merchandise
Great experience with this and other orders placed. Will use again
Very quick, very easy. I was very excited to see all of the options for my daughter's junior college. Great shopping experience!
All good thanks. Nice quality custom sweatshirt was shipped quickly.
The perfect transaction, easy to navigate website, lots of choices and high quality hoodie! Love it!
I was extremely happy with my last order and how quickly I received it.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.