Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
I have ordered many things, very satisfied with all items. The company has a great selection and variety.
It was very easy and efficient! I appreciated the quick shipping! Would definitely order from here again. My only complaint is the smaller than I expected number on the back so the sweatshirt looks alittle off but it works! It is a great gift!
Excellent site! Huge selection of products and extremely easy to use. Love the ability to personalize selections too.
Every time a code was asked for, going back to site I had to start over again.
Easy to navigate the site and the delivery was not overly long
Sweatshirt was missing back print, but was corrected right away. Unfortunately, when they replaced it, it was way too small. I have since reordered, and will do so again in the future..
I was very happy with my purchase, it arrived on time and was as expected.
I was happy to find the team shirt I wanted. I was looking for a specific college with the location written on it.
The website is easy to navigate. It contains good notes re sizing. The product is all good quality. Delivery is quick.
We are always happy with our purchases here! Everything is reasonably priced and the product itself is great!
My order was $150 and I should have received free shipping on Cyber Monday, but I did not. Can you help with this?
Quality of item was great. The person I gifted it to loved it so much they bought one for their friend!
Easy to order and pay. Product has been very satisfactory to this point
Easy to view different logos and navigate products. Loved our sweatshirts.
Everytime i order its a quick and easy process. I will continue to use this company.
Never had a problem with shipping or the clothes. Just need the child clothes to come in a 2xl or xl husky
Good products-order every year from you. Great quality and no issues so far
Love these shirts and sweatshirts. Great color and quality
You get great quality apparel at a reasonable price. I even found some items from a school with our family name and some from my alma mater that closed over a decade ago.
Pleasant and easy experience. I would definitely order again.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.