Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
It would be nice to have the ability to change the color options within the designs similar to SpiritShop.com Your designs are better though.
Easy to order, I received the wrong shirt but they sent the correct one and I got it before Christmas! The sizes fo run a little small though.
The quality of the clothing is great! Fast and convenient shipping. All around good experience
It was ok. Ordering was easy and shipping was fast. Wasn't to happy with the mascot design as it differs from the actual school one.
Loved all the design choices for the high school product I bought
Very easy website to use. Lots of styles to chose from, plus sizes, too!
Timely, good quality….highly recommend. Can order year round..
Vast selection… Picked a design and changed my mind. Cancellation was simple and easy. Refund showed up almost instantly without delay. I then reordered the design I liked better. Thank You Prep Sportswear.
Takes too long to get your order takes like over a month to get it
The designs were really good. Almost couldn't decide between several. May order the other very soon. Quick turnaround for a custom shirt. The shirt fits just as it should.
Easy process to order website is easy to manage.merchandise is good quality.
Always easy transaction and timely delivery repeat customer
My husband absolutely loved the material of the sweatshirt that I purchased as a birthday present. Thank you all so much!
In the cart it is difficult to review what has been selected-difficult to see the details.
It was good to find some place to get things printed that are also customizable.
My previous experience was wonderful. Great materials. Timely delivery.
Was a good experience but I am waiting to see the quality of your product. Hopefully it will be great! Now that Christmas is over, my 13ry old grandson did like his hoodie with his schools name, sport and his name personalized on the front and back. The Fruit of the loom brand ran smaller than I expected for a men's medium size but it appeared to work out for him. However for the price, and since no school made a profit on it I don't think it was worth the money. Next time I'll try to purchase from the school sales so they can make some money.
It was easy once I found what I wanted. The order came when they said it would
Easy to navigate website, great style options to customize
Great product! I am excited to receive a sweatshirt with my high school that closed years ago! I also live i was able to personalize my sweatshirt. Thank you.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.