Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Easy to use website design and great personalization options. Will visit again.
Ordering was easy, the sweatshirt was described and it was delivered on time
Quick great service with an easy to navigate website with lots of different options to choose from.
I have used this site before and it is awesome. Very easy to use and great quality
No complaints, Your store is very professional. The sweatshirt came just in time for Christmas Eve. I hope you do the same. Thanks
Love every item! Seems to run a little small but we made do. Thanks!
Very easy to use and I was able to find all the schools I was looking for.
Quick and easy to find college gifts and all college apparel
It's great to get a decent shirt with your high school's name on it as a teacher
Website a little jerky. When I signed up for marketing notifications it cleared out all my shipping information
Easy ordering, great website and lots of choices. Gave as Christmas present to 87 year old man who graduated in 1955 and he was very pleased.
Very nice, customizable sweatshirts! I ordered two for my school, and a thicker one for a former basketball team.
Great selection and easy to navigate. Will use the next time I need anything.
Always order our school's swag from here, and love it, everytime!
Measurements online were not the same as in person. Ordering was easy and arrived timely.
Ordered several times everything was great. Fast delivery.
Good service. Good mail delivery. Good products. I would buy from this company again!
I hope this time the sizing works correctly :/. Last time the sweatshirt was almost 2 sizes too small for him, I am REALLY hoping this time the sizing works as I am ordering a size bigger than he usually wears. The gauge would show he should wear a large, but last time the gauge was wrong, sooo... oh I hope this time it works better...as a Christmas gift for the senior at Oregon Tech.
Amazing! Great quality... Shipped quickly! Great designs to choose from
Same comments as above, Great selection of items. User Friendly site
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.