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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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All items were high quality and we appreciate the many options available for customization.
I have ordered a few things from you now. Things are always shipped in a timely manner and received within a couple of weeks.
Great customer service! I wish the order would have shipped quicker.
Not very easy to contact company. Reached out many times via email before I got a response. No phone number to call. Not happy.
Great products but the order took a very long time to arrive and the communication from the company was poor.
Clothing was delivered on time and is true to size. We love it!
Everything was great and exactly what I ordered but it just took a month for me to receive my items.
Shipping took a long time but I understand delays. However the screen printing looked splattered on the bottom of the shirt like it bled through or something- only the white color.
It was frustrating to wait so long without much communication. I was about to cancel my order when the shipped confirmation email came.
The experience was good but the shipping took forever. I think my order finally arrived more than a month after it was placed. The field hockey season is just about over... wish I would have had the sweatshirt a little sooner.
It was a little slow to receive my order. It was well over 2 weeks.
Delivery was almost a month and a half after i had ordered my package and the customer service is awful.
My order took like an entire month to come in. Took absolutely forever
I was disappointed in the turn around time. I had to order another shirt from another company to get it in time
I received my order and I am satisfied. It is great quality.
Bad tracking and no one to inquire with regarding order. I'm unhappy with this site and wouldn't order again.
Placed an order on 9/8/21 and received it on 10/18/21. I had to contact BBB in order to get some correspondence.
Slight delay, but worth the wait. Everything seems delayed these days and we are pleased overall.
Masks were a lot smaller than expected. Fit like a youth size.
Thought the quality of the clothing would be better.
The people are just fine and they are responsive. Low stars due to slow delivery time.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members