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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Took a long time to receive my orders after placing them
Simple ordering process. Shipping seemed slow. Overall good process and products.
Delivery was fast and accurate. Fit was true to size.
I like what I got, but it took a long time. I think it might be good to include information about how long it takes -- not that you have to be specific. But right now (Oct 21) emails should be saying, "get your orders in early for the Holidays..."
Sarah in the support help customer service center was very helpful getting the correct size for my item. Thank you Sarah.
Took too long to receive and the one shirt was defective
Our order took a long time but did eventually arrive.
Ordering was easy and the product is great. However the product took quite awhile to arrive.
The site was easy to use and when my order came it was exactly like the website stated. Thank you.
Was exactly what I ordered. Shipped fast. Easy to order
Items were made to order, and I was even able to add my son's graduation year.
Ordering and product are great. Ship time a little longer than expected
I think the sweatshirt is bad quality for the money. Tee shirt is nice.
Overall good experience, only takes a long time to ship.
Very long production time. Which would be fine with communication, but there was none.
All good, may ordering options, easy process, emails with order updates amd delivered on schedule. All good.
First time buyer here and it was an excellent experience. Great service and product. Would definitely recommend this site to anyone. Keep up the great work!
As expected. I don't know what else to say. This should be optional
Ordered a ladies small and it fits like an XS, not true to size and company will not return
Will not use them again
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members