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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Customer svc was great. They replaced the shirts that were too small.
Fast service and tee shirts are of good quality. I would order from them again.
Great quality and fast delivery. Will use this site again
My sweater was Super comfy. I have worn it every week since i got it!
The website is very easy to navigate and I received my order in a timely manner. The quality of the products is very good. I'm happy with my purchase.
I am so glad I found this site. There are so many design options to choose from for my college shirt, many more designs than on the actual school website. I will definitely be buying again!
Fast shipping! Good quality clothing! Thanks so much!
The tshirts I bought are nice and my daughter likes them. I was hoping for more options, like sweat pants.
I had a great experience and I thought it was good clothing for what I payed for.
We got our shirts in a very timely manner. Thank you! Good quality shirts.
First time customer, easy to navigate. Like the product and they are comfortable.
First time customer, easy to navigate.
Love this site! Thank you so much! This is the best site i've ever ordered school & collage t-shirts from.
Was really good quality and came full order and everything, I just didn't like that there was no telling when it would show up? No info on the site, or when I actually ordered. So I had to buy elsewhere because I wasn't sure it would get here in time. It didn't. But the quality is good.
Easy to order at a good price and a speedy delivery.
I loved the quality, price, and the timely manner in which it was shipped.
Great choices of clothing. I'll be ordering more sports wear through this shopping site. Thank you all muck.
Order was great! Loved our sweatshirts! Good quality
I was impressed with the quality of the shirt and the choices on the design and schools.
Great selection of shirts and hoodies, especially with what you can have printed on them. Much better selections than the school bookstore. The hoodies are great, but a little on the thin side, but that is to be expected from the price.
Website was easy to navigate. Lots to choose from. It was very easy to order and fast shipping.
Will use again
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.