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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Loved the different logos you can choose for the shirts! The selection of the different logos was awesome! I will be ordering again.
Great, love what we ordered. Would recommend. Will order again.
It was great! I had received the confirmation email quickly. In addition, the item shipped relatively fast. I was satisfied
Easy and love the options of women's wear and my sons school. Quality of materials as well.
Love the shirt and arrived quickly. Tracking number was sent and everything went very smooth with my order.
Our shirts arrived quickly and exactly as we expected!
I do not like that when I pick something with a certain design, it then takes me to a page with a different design selected.
Also, the hat I got had a velcro back and that was not apparent on the website.
Good, got my order in a timely manor, and everything was there
Great service, great prices and fast delivery. I would order again!
Slow delivery, but received what I ordered eventually.
Easy to personalize!
The sweatshirt came out perfect & arrived quickly. Would definitely order from this site again. Thank you!
Very easy. Fast shipping. Many choices for different styles
Quick shipping item as described will be buying from here again!
EASY TO FIND ITEMS however, size was smaller than I expected. My grandson does love his sweatshirt but one washing will make it unwearable. I ordered a size SMALL ADULT but it says SMALL CH on the tag in the collar - thus I was disappointed.
Easy to order, plenty of options and quick to deliver.
The item arrived promptly, but the size was far smaller than advertised. Someone who wears the same size of garment everywhere else did not fit in that same size garment here, even before washing. The gift turned out to be a waste. There was also the promise of "30% off branded products" when you sign up for email alerts, but it's just a marketing gimmick.
My niece loved her pullover with embroidered Athletic Trainer. Good thing I order the size bigger! It fit her good!
Easy transaction getting order ready to ship took a little longer than expected
School shirt for my 6th grade son. Exactly as advertised—he's thrilled with it.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.