Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Great fast service and quality shirts and sweatshirts. Thank you!
We needed to exchange our sweatshirt for a bigger size were not aware that we couldn't exchange even though it wasn't personalized
The hoodie I ordered was great quality but the jersey I ordered was less like a jersey and more like a t shirt. I think the jersey was 75 dollars, not worth the price at all
Fast delivery and easy to
Order. I plan to order again.
Thankyou
I have ordered from Prep Sportswear many times and am never disappointed!
I have bought many shirts and jackets from here. This won't be my last purchase.
My entire house hold received their gear and it was amazing!
Great selection of options for logos and gear, lots of color choices.
Fast easy ordering and delivery. My sweatshirt was perfect!
The shipping process was quick and easy. Thank you so much!
Super easy and quick. Do wish you had stuff other than just apparel. Maybe like cups and tumblers
The sweatshirts are awesome and high quality! Will definitely order again!
Previous products that I ordered arrived fairly quickly and were as advertised.
I ordered a sweat shirt for my grandson who lives in New York. The package arrived within a week. Oh Joy! He had it to open on Christmas morning. He loved the gift and was excited to get it. Thank you for being so easy to order from and so reliable in the delivery
Quick and easy to use. From start to finish it was a seamless experience.
Great Quality and Service will shop again. Good company and they have a lot of schools to choose from.
Good quality items. They kept me updated on the process of the order, which came quickly. I bought these 2 sweatshirts for Christmas gifts and my family loved them. I would use them again.
The clothes fit well and they look good. We will order again.
High quality item received exactly when promise. Ordered for my son and it was received before his birthday as promised.
Ordered a custom high school jersey and the process was easy and the prices were great
Not shipped in time advertised. While the company did refund my shipping cost, I would have cancelled, had that been given as an option. The quality of the sweatshirts are fine, but I'm displeased with the overall experience.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.