Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Very favorable, product was delivered promptly and correctly produced
I believe that your prices are too high, and could probably come down..
I feel like if the school is forcing the kids to wear the clothes, then the prices should not be so high. I just paid 88.00 for 3 t-shirts! 3 t-shirts for an 8th grade boy and mom just shelled out 88.00. The parents need a break here. It's not like I am choosing to make this purchase, it is required for my son.
A good selection of merchandise to choose from for my selection.
The process easy and the merchandise prices were good.
Promote and deliver the way we expected.
Thank for Great service.
Easy to order- great options- timely updates, shipping and delivery.
Love the product fast delivery an would recommend to others
Love that I can just get on line an order shirts to wear to go watch my granddaughter play soccer
I loved all my shirts. All of them were just as I ordered them. They were great quality of shirts too. Thank you so much! :)
I ordered customized shirts as a Christmas gift and my father loved them! He asked why we did not get him some matching hats to represent the school he retired from after 30+ years!
Fast,quick and easy! Great service, great website!👍 will be ordering soon!
Very easy and loved that it had all sports to pick from. The shirt is good quality and the colors where nice.
Great and quick easy to place order.
Shirts look wonderful.
I have been using Prep Sportswear for years. I have never had a problem with the service. Very impressive.
Great product...great service...very easy to use...pleased with everything
Very easy website to use...great selection and customization
Always have a great product and you receive in a timely manner
Always quick shipping and great quality materials. Just wish they had a phone number to call/ask questions.
When placing order we wanted our grandsons name and number on the back of the shirts. Was not aware until receiving items that we could not get that as we wanted. What was even more frustrating was we were not aware of that until after placing two more orders.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.