Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Stop making me type $#*! in without needing it only pissed off people do that
Highly recommend. Fast efficient and shirts are well done.
Had no problem ordering shirts. Communication was top notch.
I'm sure it is operator error on my part, but I have ordered 2 different items 2 different times yes that I wanted personalized, and thought I entered the name as requested, but neither item arrived personalized. 🤷
It was quick and easy to place the order. No trouble no problems
Good value and good merchandise. Fast delivery. Very satisfied with purchase.
Wonderful addition to my closet. I'm happy with my purchase.
I ordered 2 pull over shirts for my upcoming 100 year high school anniversary. They arrived for the family members and fitted themselves and fit perfectly!. I was very satisfied with the service given to me.
The instructions on the Prep Sporstwear's website were very clear on how to order the items.
I had a problem with the original order but the issue was taken care of.
Very pleased! Everything always looks professional and fast shipping.
Took around 17 days to receive a few shirts and a hat. Other than the long wait it's good
Item ordered was exactly what I was looking for. Packaged well. Good quality
Great customer service! Quick to respond, fixed the issue and did it in a timely manner. Very impressed.
Easy to find your school and order what you were looking for i
Good service but need bigger sizes up to 5 xl. Most parents are big
Good experience but wish I could get delivery faster faster faster
We have ordered jersey sweatshirt in the past they are great quality and arrive fast.
This is the qnd time we have ordered from this company and their work is wonderful. They shipped it out early and got the items to us sooner then we hoped for which is amazing. The quality of the merchandise is a 100% quality. Some time when you order online you neve know what you are getting and the comfort and feel and si,ing is great. If you are on the fence about ordering from this company. I would say make the purchase you will not be disappointed.
Draw strings on a NAME BRAND pair of shorts, I would assume would be better, but the draw strings on these shorts are not made for shorts. The draw strings are on not the thick draw strings and the draw strings don't hold tight. Disappointed in the workmanship for the price I paid for the item.
I like the customization options. Everyone on team liked the sweatshirt and several placed orders
My tshirt was very well designed and made. I'm ordering another for my son to wear at his daughters softball games.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.