Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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When placing order we wanted our grandsons name and number on the back of the shirts. Was not aware until receiving items that we could not get that as we wanted. What was even more frustrating was we were not aware of that until after placing two more orders.
Love the shirts I've ordered in the past, the continue shopping button was not working today.
Great quality! Thank you :)
The order was perfect I will recommend few to my friends too
Same as today. I would like to be able to review artwork before purchasing.
Timely delivery it took the five days the website it would take to arrive - very good quality. Very very happy with the product!
It was okay and okay and okay access to schools instead of going to the school
They were very nice with how they offered me a new sweatshirt because i messed up the one i originally got
I bought my husband this hoodie for my daughters college basketball Senior Night. It was true to size and very good quality.
Excellent selection and options. Only place to get my now-closed high school clothing.
Thought I placed name and number on back, but did not arrive that way. The large size seems kinda small.
I placed my order for a Heather grey hoodie with purple font. When it arrived it had light grey font. Other than that the hoodie is good.
I ordered XL and it was too small. I called the company asking if I could exchange it and was told to measure a comfortable shirt I have in my possession under the arm to arm and send the measurements. I did. This awesome company told me I did not have to return the small shirt that I could give it (bless) someone else with it. They will send me a larger size. They did. I am very impressed and will recommend this company to others.
Cute hat, my daughter loved. Good quality. We would definitely purchase again.
I have ordered several times from Prepsportswear. Ordering is easy. Sweatshirts are great quality. Delivery is prompt.
The hoodies are so nice. Ordering was easy and any update to it including shipping was communicated. I ordered hoodies for each of my boys for their school (to wear to football games and for spirit weeks); they also had merchandice for the university that I work at so I ordered one for me. I will definitely use them again!
I placed an order with Prep Sportswear on 02/25/2025 for two college sweatshirts, and the experience has been nothing short of frustrating. They failed to put my full address on the shipping label, leaving my package stuck in USPS limbo for over a week with no resolution in sight.
To make matters worse, there is no way to call their customer service—you can only reach them via email or chat, which is incredibly inconvenient given the price they charge for their products. For what they charge, they should absolutely have live phone support to handle these kinds of issues.
Avoid this company at all costs! They are unreliable, make shipping mistakes, and don't issue refunds, so if your package gets lost due to their negligence, you're out of luck. I will never purchase from them again.
Everything came as described. Very pleased with my order. Thanks!
It was great. I'd recommend them to anyone. Good quality and good turn around.
All items were good quality and arrived nice and early. Very happy!
Order ship time was great. No damage and all items were accounted for
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members