Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
My first time purchasing from here was great. I got the windbreaker sports jacket with my daughters name & number on the back. I'm always getting compliments when I wear it to her games.
Quality material and quick response time. First order ran a tad small but next size up worked well.
Awesome experience thank you it really looks great and feels awesome
Nice sweatshirt of school colors, logo and raised, sewed on letters.
Clear photos to see merchandise, great options to personalize!
Comfortable and Quality are great. Will definitely order again soon
I've had nothing but positive experiences with Prep Sportswear! My grandson loves his clothing, and I love Prep's specials!
The item my grandson wanted was easy to find and nice-looking. He's very excited to receive his new school hoodie!
Every item I order has fast delivery and great quality with the prints.
Missing sizes of most popular color in T shirt. You can do better
It was good, just hoping I get it in a timely manner.
Looks great! I don't have time to enter 50 characters...
Great quality product. Just as I wanted! It was a hit. Thank you!
Cute stuff and easy to navigate. Would order from this again. Prices were not too bad.
I have ordered a few times. Always good and pretty fast with the shipping
Order came quick.
The quality of the shirt is good. It is true to size. It washed and dried well.
I received what I ordered in a timely manner and it was what I ordered.
My daughter loves her new hoodie. It fits perfectly and nice quality. She gets compliments at her school whenever she wears it.
Very good. Easy to deal with. Goo price and quality. Material.
Great experience, no problems with this order at all, thank you
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: Impossible. If you try to send a message after hours he will only speak to a robot and you basically don't get to complain to the robot. It will just list some possible time frames when your order will possibly show up. He will be bitterly disappointing if you use this site.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.