PremiumVials

Terrible customer service. Ordered caps with plastisol liner and o received caps with foil liner. They refused to refund my order, charged me a restocking fee when I returned the caps and then gave me a store credit instead of a refund. Tried ordering shrink bands to use up my credit and was again sent the wrong size band. Ordered the size I needed and received a band that was too big. They are now refusing to refund me or even allow me to send these bands back for credit. Terrible experience and would not recommend purchasing anything from this company.

My first order was fine after promises from their saleswoman that the bad reviews I read were really old and no longer relevant. Unfortunately, my second order charged my card but CANCELLED my order without any notice to me whatsoever (yes, they took my money and just didn't send me my product) after I had to tell the saleswoman (same person who promised all was good) to kindly quit interrupting me and let me complete a sentence. Her attitude was horrible and then my order, which I needed desperately at the time I ordered it was cancelled by Premium Vials without notice to me--no phone calls, no email, nothing. I found out weeks later as I was trying to figure out what happened to my shipment.

I don't even believe this is a real company. Be prepared to have your money taken and given products that are broken or faulty, and have the company do nothing at all to make it right. I made a huge mistake ordering from this company. Their spray misters cannot even spray water, and they said I should've tested (water!) before ordering. I'm so curious, what do they believe would work in a spray bottle? Oil? I have to throw my entire order in the trash. Such a wasteful and awful company. Order from anywhere else! I'm getting a refund from my credit card company, thank goodness. I wish I looked at reviews before.

This company treats small businesses absolutely disgracefully. I wish I had read the hundreds of terrible reviews that were already posted online before purchasing with them. I bought from premium vials in bulk multiple times and there was always something wrong with my order. Sometimes the closures leak and the bottles are unusable, other times they have sent me the wrong quantity of closures so that I end up with dozens of bottles that cannot be used as they don't have any top. If you ever dare to purchase from them, make sure you count every tiny item immediately upon arrival because they will not fix your order after 7 days. The customer service representatives were rude and unhelpful as well. I would give them zero stars if I could.

Horrible customer service. Wish I came here first and read the reviews. Received my order and the tubes on the pump are way too thin to dispense anything with any level of viscosity. I reached out to return as I haven't used anything yet and got treated like an idiot from customer service and how basically if I wanted to return, I would have to ship myself and and then a 20% restocking fee would be added which leaves me with hardly any money returned. Just the fact that they sold these as "pumps" is crazy because the tubes are something you would see in a fine mister product. The person who I dealt with in initiating the return didn't have any sense of empathy and didn't care to make anything right with me. Bring a small business owner, I just can't understand how they are still conducting business in this manner. Shop elsewhere. Berlin packaging has always been professional

Flower essences contain flower infused water and brandy. Every time I have bought and used dropper bottles from Premium Vials - the brandy alcohol evaporates - making the essences unusable after a few months. I've lost customers and money due to this problem. This is the only company that has this problem of faulty rubber stoppers on their bottles. Customer service was no help. It seems from the reviews on this site that many others are also experiencing problems with this company.

I very rarely give bad reviews even when I receive poor customer service. However, Premium Vials has both unsatisfactory products and customer service. They market themselves as a premium container supplier but my glass vials were not even throughout. The perfume sprayers when pumped delivered far too much perfume. When speaking with customer service about how I could avoid making such a purchase again, she was very rude despite my effort to reorder a fine mist sprayer for my perfume. As both a business owner and customer, I value excellent customer service. Unfortunately, the lady I spoke with today at Premium Vials clearly does not.

We ordered a smaller quantity of these bottles in the past and were very pleased with the product. When we ordered a larger quantity, the majority of the bottles that arrived were contaminated with crusty, crystalline particulate as well as fibers and debris inside the bottles and around the necks. When we reported this to customer service (including photos), they responded that there was no way to tell if they were shipped like that or it was a result of storage and told us to give them a good cleaning. When we asked them to explain how storing the unopened packages would result in contamination, they said that the apparent "dust and hairs" we found upon opening the package were not contaminants and since it was after their 15 day return policy there was nothing they would do. We would not recommend Premium Vials to another manufacturer and we will not order from them again. Extremely disappointing.

The worst customer service I have ever experienced. Ordered 7 samples and they were all incorrect. I sent picture evidence and the site is still claiming they shipped correctly when it was clearly wrong. I understand mistakes happen but they took no accountability and did nothing to resolve the order. The person I was in contact with had such a rude attitude. One of the most horrible encounters I have had with a customer service representative. Wish I had read these reviews before placing an order. Take your business elsewhere! I will be filing a chargeback with my credit card company.

Everyone seems to only write reviews with one bad experience. I am here to tell you they are a great company with great prices and great quality products. I have been with them for years and have always been happy. Thanks for keeping my business up and running!

They make you pay a premium for samples. Fine. I bought samples of a bottle and dropper. I only received the bottle and no dropper. I still decide to order 600+ bottles with shrink wrap. I only received the shrink wrap with no email that the bottles were out of stock. My production team can't wait any longer, after 3 weeks I call to ask for a refund. They said that it's been after 15 days and they denied me a full refund. Then Shariek, the rep, hung up on me... terrible people and unreliable supplier.

This company is by far the worst at handling customers. I ordered three cases of wine bottles, 1 was delivered and 2 were damaged during shipping. When I called to ask for new cases to be shipped, my integrity was questioned by them stating that I was delivered 2 cases. I corrected them and they saw I was right and told me they would ship two new cases. A week later no shipment so I called back and now they are out of stock and I wasn't notified. They had no sympathy and told me I would get a refund which a week later and no refund. DO NOT Waste your time and money on this unprofessional careless company

I bought 120 treatment pumps in the end of August. I started using them them this month (Oct). The pumps are hard to pump. They feel like they are sticking in some way. When I contacted them they said they have a measley 15 return policy. I will never use them again.

Poor product. Poor return policy.

My first point of concern was the lopsided nature of my glass jar bottom. Rep said that the jar is frosted and you can't see that line (such a false claim). I let it go. Then wanted to get 2 clearly defective jars replaced and rep told me that I could get store credit for the 2 jars and would have to buy another 48 pcs to get the 48nthat I need. I need 48 pcs, not 96. He finally agreed to refund me $3 and after I said with shipping, I paid $2+ each...he said that's what you're going to get and hung up on me! That is not the quality of customer service that I am used to. Moreover, I was not rude or had an attitude. I didn't deserve that treatment. 0 stars

Update...I have attached part of the return policy which clearly refutes what the Rep told me (i.e. That they can not send me 2 jars...that I have to buy another case). And it does say that they do not compensate for shipping...okay, I'll let that go. What's most important is having the full 48 jars...all he had to do was abide by their policy and send me the jars...disappointing.

DO NOT ORDER FROM THESE RIPOFFS! I ordered 300 worth of products. They put the wrong item in on my invoice and said I ordered this product. I own a large candle business and I know EXACTLY what i ordered. I received the items and the spray nozzles were wrong! They were for lotion. I called and they said I ordered perfume bottles with treatment pumps! So I had to reorder different sprayers to fit my perfume bottles and these don't even fit! I am so upset! I got ripped off again. I called and emailed Shafique Ahmed and be reassured me they fit. He is a liar & a thief! I am stuck without my money and my products!
Please help me stop this man from staying in business! I can't even get a refund and I do not trust them. I don't know what to do besides call the BBB.
This review is looking pretty epic! Nice!

First time order placed on 06/18/2017 and when we received the shipment on 06/26/2017 the black fine mist sprayers did not fit the 4oz. cobalt Blue Boston round glass bottles. We called for help and to date got none. E-mails are ignored as are the web site online contact forms. Calling is a waste of time as you will be promised a resolve but it never happens. Going to DISPUTE this purchase with my bank. If no resolve happens will RETURN the entire shipment for a FULL REFUND. These people barely speak English so the issue is they do not understand when you are telling them there is a problem?! Go elsewhere for these type of products and save yourself the aggravation!!!!