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PositiveSingles

How would you rate PositiveSingles?
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Bahrain
1 review
10 helpful votes
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Very poor
February 18, 2019

I've noticed that a lot of people will message me once and then never hear from them again. There are about five women that are active on a regular basis from my location in TX and it is insane how many people will not reply or anything on this site. I definitely wasted my money for a three month subscription. I can tell there are ALOT of fake profiles by the way they are worded. It looks like a robot has went in and scripted multiple paragraphs together. The site functionality is incredibly poor and constantly has to reload or glitches out when you are typing. Also it seems to be only really really beautiful older women on there and most seem way to good to be true. I'm honestly st the point to where I'll talk to someone and can't tell if they are cat fishing me or are even human or a robot. I thought POF was bad but this has got to be even worse. The only good thing I can say is that I have met two women in the past two months who I believe are truly real and the conversations have been great. Let's face it though, only reason people use this site is to find someone to have sex with without worrying about "having the talk"

Date of experience: February 18, 2019
South Carolina
2 reviews
11 helpful votes
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There arent many people in my area. And some that are dont look to have logged in awhile. You can't do much of anything without a gold membership. You can't even talk in the live chatroom. Which the chatroom needs improvement as far as how it functions on a phone (very buggy). The blogs aren't very active unless you count the bloggers who have blogged for years (employees admins). The monthly price for a upgraded privileges is not worth it for me. I may have considered but not with so few people in my area. Even if there was many I still think the price is preying on this affliction. Its kind of sick to be honest.

Date of experience: May 25, 2019
Colorado
1 review
16 helpful votes
Follow R H.
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These negative reviews are completely true, I have experienced everyone of them. Fake old accounts, limited searches, or they is far away. As well I paid for 3 months and they continue to charge me. I tried customer service, but like the other reviews stated no hear back, so I called my bank files a claim. Nnooww customer service response back saying my account will be deleted and if I contact my bank and reverse my claim, they will reactivate my account, and give me free months. I'm like really WOW, low life thief's after you kept charging months later with limited searches... I WILL NOT ADVISE ANYONE, VE CAREFUL IF YOU DO

Date of experience: July 21, 2020
Texas
1 review
2 helpful votes
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Married
September 20, 2018

There wasn't a huge amount of people in my area, but I found my soulmate within a couple months. There didn't seem to be many scammers or fake profiles, so that was another plus.

Date of experience: September 20, 2018
North Carolina
1 review
7 helpful votes
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I'm a real person, using the free version of the app. Had been sparsely messaging a user when he asked to continue our messaging on snap chat, to which I told him I barely use. Fast forward two days later when user deleted me as a friend on snap, so I messaged him on PS. He was angry as how long it took me to respond and claimed that's why he had removed me. No big deal. We continue chatting then he sent me the most foul, rude and unnecessary message calling me names and being downright ugly to me for no reason other than he was angry? And then reported me. I tried contacting PS support to report him, instead I was suspended. I wrote to PS customer support to which I received:

" We have checked some unusual details in your account and detected you as a
Scammer. We strictly prohibited scammers from our website/App.

Best regards,

Bond"

I'm a real person, not scamming anyone. What the actual **** is going on? I don't get it, it's hurtful to encourage and defend abusive users and throw away actual people who are looking to meet people. I'm blown away by this. Tried calling customer support, no answer. Tried again, someone picked up then wouldn't say anything. I'm speechless treatment of women like this is applauded and supported. Shame on you PS. Horrendous treatment, ladies stay away. This site is dangerous and run by someone who is morally bankrupt and has no conscience.

Date of experience: January 30, 2022
Positive S. PositiveSingles Rep
over a year old

Thanks for your feedback and sorry about your bad experience here. Could you tell us your registered email for checking or contact us again at support@positivesingles.com? We will investigate it right away.

New York
1 review
1 helpful vote
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Worst experience
November 25, 2023

Someone hacked my account on ps. And it was a whole big thing. They deleted my account because I wouldn't date them. They got caught etc. etc.
Well, the person that was hacking me was literally blocking me from talking to potential matches and being able to be on a blog without somebody having a set up a trap to disrespect me. So if I was chatting with people that was nice and kind, I wasn't allowed to chat with those people. I was only specifically allowed to talk to people who would disrespect me then when the problem became bigger and I contacted PS customer service about my account instead of helping me with my account they deleted my whole account And they blocked me from further making a new account. I never met anybody on there. I don't plan on meeting anybody on there. It was just a little app. I downloaded on my phone and I really started to like it because it was almost like Facebook and now I'm locked out of there so even when I go and sign up with a different email address, it directs me to already account suspended and I'm forced to upload photos of my license of myself, etc. etc. That is not safe for anybody having my photo or my name my address or my license number through the Internet. I was typing anything because I knew what was going to happen. It's like I'm blacklisted with ps because my account is suspended before I can even finish creating the profile and changing emails doesn't make a difference when it should. Now I contacted ps to help with my account and instead of receiving help and protecting my information I was punished even further. You just helped the hacker you (profanity)

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Date of experience: November 25, 2023
Positive S. PositiveSingles Rep
over a year old

Our team strives to provide a safe and secure environment for all of our users. In situations like yours, where an account has been compromised, it is necessary for us to investigate thoroughly in order to protect both parties involved.

Regarding the suspension of your new accounts when trying different email addresses, please note that we have strict measures in place to prevent any potential misuse or abuse on our platform. This may include additional verification steps such as uploading photos of identification documents. It's crucial for maintaining a high level of security within our community.

In light of your concerns regarding personal information safety through photo uploads during verification processes - rest assured that we handle user data with utmost care and confidentiality according to industry standards and regulations.

Please reach out directly via customer service email so that one dedicated representative can further assist you personally until everything gets resolved satisfactorily.

Georgia
1 review
2 helpful votes
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Met 2018 and married 2020 after years of searching and dating. It really can happen! DON'T GIVE UP! We are so happy! Engaged 6/1/19! Once we met we spent every chance we had together getting to know each other! SO, NEVER GIVE UP... JUST KEEP SEARCHING!

Date of experience: March 22, 2023
Turkey
1 review
12 helpful votes
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I dont trust this website one bit.
Recently, I tried to open an account with PositiveSingles. The next day my account was suspended for "suspicious activity." So, I contacted them to ask what my suspicious activity was, and this is the reply I got.

We are sorry for the inconvenience. Our system detected some unusual details on your account. To activate your account, please get your profile get verified on our site. Method 1: Upload a readable copy of your clear ID (Driver's License, State ID card, Military ID or Passport, NO PERSONAL PHOTOS)

Why does an HIV dating site want to have my personal ID in its records? That makes no sense at all. Why would I have to reveal who I am and my condition to complete strangers?
It is really unusual that they are asking for such information.
The whole idea of a website should be to provide members anonymity - as oppose to your request to reveal my information.

And, here's a report about the website, saying it was fined for sharing people's confidential information, instead of "keeping them confidential."
http://www.bbc.com/news/technology-*******

They sound like scam artists to me.

Date of experience: December 9, 2017
District of Columbia
2 reviews
1 helpful vote
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Positive singles is really a good service overall. Good to have such a place to meet like-minded people. Highly recommended by my friend and turned out it's really worth a try.

Date of experience: August 29, 2019
TW
1 review
0 helpful votes
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After my positive result, I joined this site and feel welcomed and surrounded by warm and support all over!

Date of experience: May 22, 2023
North Carolina
1 review
10 helpful votes
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DONT WASTE YOUR TIME OR MONEY
Ive been on this site a few months as a paying member. The site suspended my account sending me emails to send them a copy of my passport and drivers licesnse.
I try to contact them to ask why and I get the same email again. I finally blocked my credit card and refuse to send my personal information. DONT LET THEN TRY TO SCAM YOU.

Date of experience: July 24, 2018
California
2 reviews
4 helpful votes
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Cancellation Problems
November 30, 2021

These people continue to charge my card every month and I have been asking them to stop but they do not answer and do not stop.
Bad Site to do business with.

Date of experience: November 30, 2021
Positive S. PositiveSingles Rep
over a year old

Thanks for your feedback. You can cancel the auto renewal anytime. For cancellation, please go to "Membership Settings" after login or by contacting customer service at support@positivesingles.com and we will deal with it right away.

California
1 review
1 helpful vote
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I was diagnosed with HSV 3 years ago. It is extremely difficult to find a date if others know my situation. But now, this herpes dating app makes things happen.

Date of experience: September 25, 2021
Michigan
2 reviews
3 helpful votes
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SCAMMERS
September 27, 2021

These people scammed me out of my money and two accounts. They're holding on to my information and my pictures and no one is emailing me back for days. THEIR IGNORING MY MANY EMAILS! DONT DO IT PEOPLE!

Date of experience: September 27, 2021
Positive S. PositiveSingles Rep
over a year old

Sorry for the inconvenience. Please contact us at support@positivesingles.com with your username on PS. We will get your problem resolved.

Please check your junk folder and add our email address support@positivesingles.com to your contact list to ensure that our emails will not go to your junk folder. Thanks.

Florida
1 review
29 helpful votes
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Positive Singles is the biggest dating site scam I have ever seeing. I wish some one would investigate. The adm sends you empty winks from people who left the site years ago. I replied to a few of them to see what happened. They were never read. I even received winks from people who thanked me for viweing their profiles when in fact, I had never viwed their profiles. WHAT THEY ARE DOING IS NOT LEGAL FOR THEY ARE SUPPOSED TO ABIDE BY THE LEGALITY BEHIND ONLINE BUSINESSES.

Date of experience: February 11, 2015
China
2 reviews
0 helpful votes
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Living with herpes for years, I joined PS last year. It's a herpes dating community to find support, I like their forum function, and I awaly share my comments with my herpes friends there.

Date of experience: September 17, 2019
Florida
1 review
2 helpful votes
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And now they suspended me and I can't even try to open up a new account cuz I want to pay for it they won't even call me to resolve the issue so I can get back on and try to find somebody for me

Date of experience: June 6, 2022
Positive S. PositiveSingles Rep
over a year old

Positive Singles provides the best refund policy in the online dating field. Users can contact PositiveSingles customer service at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or email us at support@PositiveSingles.com. Usually, we deal with your requests within one business day.

Canada
1 review
0 helpful votes
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This is one of the best website I've used in a long time. Quality is really good, and it is easy to use. Highly recommended!

Date of experience: October 30, 2020
GB
1 review
20 helpful votes
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Ghost website, no one seem to be there, except to those that run it, making money on people diseases. Appalling not to mention expensive.

Date of experience: March 16, 2016
Canada
1 review
4 helpful votes
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Meh..
October 24, 2021

I wanted to get back into the dating world post diagnosis and thought this was the best site due to multiple recommendations through a Google search. Might be due to the fact that they have an affiliate program, ugh.

I was browsing for some days and even got a few matches. I never pay for dating sites so I was fine with waiting for a premium user to message me. The problem is after completing my profile with my personal experience, the next day it said my account was suspended. The site and their email after contacting them said due to suspicious activity.

But I literally put real photos while most people had no photos or faceless photos yet somehow I was the problem? The only thing could be not replying to messages from people I wasn't interested in. People way outside of the perimeters I set for my search like age was set to 35 max and I got people 60 years old messaging me. Of course I'm not going to reply.

Anyway the reason for the review, truly is because they asked for drivers license or passport verification in order to lift the account suspension. I found that incredibly odd for a site that was pretty much for people wanting to be anonymous. We don't even use our first name just a username and a postal code. In the email they refer to me as member so support doesn't even know my name!

So what is ID going to do exactly when nothing on my ID would verify who I am based on my profile. Besides the photo but literally everyone's government issued photo ID looks nothing like their social media picture.

So I had to do a proper customer review search and here I found other people talking about being scammed and asked for ID. Very suspicious. Wouldn't recommend.

Date of experience: October 24, 2021
Positive S. PositiveSingles Rep
over a year old

Thanks for your feedback. We are very sorry that your account has been suspended. Please contact support@positivesingles.com and we will get your problem resolved. To ensure all PS members’ security, we have to verify users' accounts that have suspicious activities. Although we will absolutely keep your ID confidential, if you are still concerned about privacy, you can opt for another 2 verification methods. Take a photo of yourself holding a sign-up with today's date, username, email address, and the name of the website. You can also call (416)628-1072 to verify the number you've registered your account with.

Overview

PositiveSingles has a rating of 1.8 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PositiveSingles most frequently mention customer service, fake profiles and next day. PositiveSingles ranks 625th among Dating sites.

service
37
value
37
shipping
4
returns
8
quality
37
This company responds to reviews on average within 8 days
+10