Customer service is very poor. Tried to get in touch with them a few time with no success. There is no feature to chose the people who contact you from your area or your age bracket. I get contacts from people all over the US, and very little from my area, and even though I specified age preference, people who contact me are either way older or younger than me. It's very crappy and outdated site. Don't waste your money.
The std dating site positivesingles allowed me to find exactly what I was looking for in my life. I'm living with HSV-1, I found a partner with their premium dating service. It's a highly recommend online dating site to find a relationship again..
If you must, use this site for the search feature only! Do not blog in this site. There is at least three factions in the blog that will bully you senseless. Most factions feud with each other and get user blogs and accounts removed for sport. PS support staff tends to favor the groups (gangs) because of the sheer numbers of report they generate to get users removed. PS support will not investigate fairly as they tend to bow out to the herd. Avoid the blogs and save yourself the anger and frustration. Just use the traditional search features to find and reply to matches.
I can't log into my account even though the password and username is correct having clicked on the forget mail, no password recovery mail has been sent to date and non of my mails to positive singles has been replied
I come here and find the best STD app to join. Since HSVsingles has gone, I download PositiveSingles. The best feature is the " Chat Room". Every day, so many people are taking here. And I talk with some online like-minded people here, talk about love, travel, and friends. People here are positive and friendly. I do not mean to find love, but want to make some friends who will accept me with STD. Big love.
Been on Positive Singles site for 10 years. The site is riddled with FAKE profiles of women who look good but are not real, they ask for money, seek private information, and are just scammers. There is a fake profile reporting tool on the site but the site Admins cannot keep up with the fake reporting, and new profiles that are fake as they do not screen them. It's a giant mess.
Thanks for your feedback, firstly, sorry about your bad experience here. We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestions, please feel free to contact us at support@positivesingles.com.
This site is a need, but I so wish it were not. I agree with all the other comments about the site in terms of the use and look of both the website and app. The website is clunky to be honest the filters is not the best. The app is not much better, as it lags quite a bit and there is no real frills with it. In terms of membership and responsiveness, I agree with other's have said. The site is an effort in frustration that must be undertaken. I do not live in a small city by any means and still responsiveness is minimal at best or at least in my experience it is, and I really do not think I am that bad looking of a guy. This site again is needed as there is not a lot from an alternative perspective that I know of, but I would rather do without it as it really makes a stressful situation much worst.
Thanks for your feedback and sorry about your bad experience here. We are endeavoring to improve our services, including the filters on both the website and APP. If you have more details to share, please feel free to contact us at support@positivesingles.com. Any suggestions would be greatly appreciated.
I've had an account on this site for years (probably 10 or more?) that I didn't interact with much. A subscription seemed pretty pricey and a lot of time on the site I wasn't even living in the US. I had noticed a couple notifications that I had traffic on my profile so I tried to sign in only to to find myself suspended. I have not even contacted anyone on this site in years, and hadn't been on the site weeks if not months. Funny that one day they are trying to lure me to the site with activity and the literally next day I'm suspended. I contacted them and they want a picture of photo ID with only my license number blacked out. I emailed back asking for a reason for the suspension as I didn't want to provide my ID without knowing there was a chance I could be unsuspended. I do use a VPN and sometimes it connects to some random wacky countries, so if it was as simple as you signed on from another country I don't see why they can't tell me that and we can resolve an issue like that.
But they emailed back stating they can't tell me why and assuring me my data will stay confidential. To which I said no thanks, you can't actually guarantee that, you could have a bad apple employee or be victim of a hack. That is not really a site I want my association with leaked.
So one star - in part because of the above, and in part because this site has always felt like a bit of a cash grab trying to exploit the situation the members find themselves in.
Our security measures sometimes result in accounts being suspended if certain activities raise flags, such as unusual login patterns or other behaviors that may indicate a potential risk to the site's integrity or our users' safety.
We take privacy and data protection very seriously, which is why we request photo ID verification when necessary. This helps ensure the security of all user accounts on our platform. Your data will be handled securely and confidentially by our team.
If you would like further clarification on why your account was suspended, please do not hesitate to reach out again so we can assist you accordingly.
Don't believe the statement that this is a Silicon Valley company. This is a lie. This company is wholly based in China. All employees are in China and the owner is a China national. All profile and personal info of all members is in the hands of the Chinese. I would not be surprised if the Chinese Government is not getting profile information as well. Everything about this company is a scam including the tens of thousands of fake profiles they created when they launched the site. This only thing this site wants from you is your money. How do I know this? I use to be one of their marketing partners!
For more than 23 years, Positivesingles has been a trusted and reliable brand within the online herpes community. Its long-standing presence has solidified its position as a leader in providing support and connections for individuals facing this common condition. As a multinational corporation, Positivesingles has established local offices in key locations such as the USA, Canada, and Singapore, ensuring that its services are accessible to a diverse range of users.
It's important to note that as of now, Positivesingles does not have an office in China. However, its global reach and commitment to serving communities worldwide remain unwavering. By offering localized support through its offices in various countries, Positivesingles demonstrates its dedication to meeting the unique needs of its members across different regions.
The extensive experience and international presence of Positivesingles make it a reliable and trusted resource for individuals seeking connection, support, and understanding within the online herpes community.
So expensive simply for the privilege of messaging someone you're attracted to. The site is boring and slow with few people using it. It is because of the extortionate membership fee that few people sign up. I have emailed them to suggest that they significantly reduce the membership fee in order to bring in more people. They would most probably bring in more revenue if they charged just a tenth of the fee. Pure greed and short sightedness.
I have been on PositiveSignles for about three years. I am so lucky to find such a site for people like me. I have gotten some support form those kind people there. I'd like to share it with people who need it. Wish you good luck on this site.
I was on the site for over a year and kept paying their pricy membership with the hope of finding love. I got depressed dealing with shady people. I used to run background checks and almost all guys I checked, 20 in total are violent offenders. The site has dangerous people who pry on desperate women looking for love. Watch yourself as a woman. I left after realizing how dangerous it can get for a woman. I don't know if the site owner or admins know about the infiltration of these aggressive and demeaning. People on the site. Woman I warn you, watch yourself on that site. I am giving them a star because there is no zero star, scary site, avoid it!
Hey Tammy, your opinion really matters to us, so thank you for taking the time to leave this review. We apologize if the activities of some members have negatively impacted your experience on our site. We are working hard to improve our service, keeps away unserious users and filters out scammers. If you find any scammers or offenders, please block them and report to us. Please email us at support@positivesingles.com. Our team will help you as soon as possible!
I signed up for this stupid website a couple of times and had my account suspended. I was just browsing, and in my area, there aren't a lot of options... then out of the blue they suspend my account. Customer service then wanted me to send them personal identifiable information (PII), which I do not feel comfortable doing, and would recommend anyone NOT to avoid this site. I read some of the other "positive" reviews on this site, and judging by their english and mimicking each other's themes, i suspect they are fake reviews written by this scammy company. I read several reviews on BBB that were not encouraging about billing issues. I would NEVER give my payment information to this $#*! website. What a joke. Canadians, eh...
Thanks for your feedback and sorry about your bad experience here. It's possible that our system has detected some unusual details on your account. There are several methods to get your account verified and reinstated. Could you tell us your registered email for checking or contact us again at support@positivesingles.com? We will investigate it right away.
I have been a user for over a year now, and have used both free and premium versions. Although there are plenty of legitimate people on the application and I have met with users in person, it is VERY heavily monetized. The app is basically useless unless you shell out $33.99/mo. In my experience, you are unable to message and chat with a match unless *both* of you have premium. This is very frustrating, to say the least. The app will try to mislead you and at the very last second request a credit card swipe. Furthermore, the app seems totally unmoderated. Chatrooms are filled with so much hate speech and vulgar insults that it is reminiscent of 4chan. Some users in those chatrooms even openly promote pederasty. I am a male, and have not received any negative attention on my profile. However, many of the women I match with have their photos and profile flooded with vile and degrading comments that all users can see. Although I still have the free version of the app installed in the hopes it will change, it seems to be on a downward trend playing host to trolls, bigots, pedophiles, misogynists, and pretty much anything else you can imagine. Some moderation from the dev team would do a lot to help clean up the app.
Thank you for sharing your concerns and experiences with us. We truly value the feedback from our community, as it helps us to improve and provide a better service. It's important to us that all members have a positive experience on our platform.
We are constantly working on balancing accessibility of features between free and premium versions while striving to offer valuable options for both sets of users. Your input regarding messaging functionalities is noted, and we're exploring ways to enhance communication opportunities within the app.
We understand your concern about messaging capabilities, but we want to clarify a misconception. The statement about both users needing premium to chat is actually incorrect. Our messaging system works as follows:
- If either person is a premium member, they can initiate a conversation
- Once a conversation is started, the other person can respond freely, regardless of their membership status
- This means only one person needs to have premium to begin chatting
- All subsequent messages in that conversation are free for both users
We designed this system to maintain a balance between user accessibility and service quality. We hope this helps clarify how our messaging feature works. If you're experiencing any specific issues with messaging, please feel free to contact our support team, and we'll be happy to assist you further.
Regarding moderation, please know that maintaining a respectful environment is one of our top priorities. The issues you've highlighted about chatroom behavior are concerning, and we take them very seriously. Our team continuously works on improving mechanisms for detecting inappropriate content more efficiently; however, user reports play an invaluable role in this process too.
If there are specific instances or profiles contributing negatively towards your experience or violating guidelines through hate speech or other unacceptable behaviors – kindly use the report feature available within their profile/chat window so these can be promptly reviewed by our support team.
This site is disgusting, and you have to hope the owners/operators end up in hell. They defraud people with an STD who are simply looking for to find love and happiness. What is more low than that? Most profiles of attractive women are fake. That's to get men to open up their wallets and pay for memberships. They even have people who work there who send you messages making you think these attractive women are interested. BURN IN HELL MOTHER$#*!ERS.
We do not accept fake profiles and we manually review each profile and photo. If you find any suspicious accounts on PS, please don't hesitate to click REPORT when reviewing the profile. Any suggestion, please feel free to contact us at support@positivesingles.com.
I received very few emails in comparison to other sites. The ones that did respond, were not actually quality people looking for a relationship. They were only interested in pictures and sex.
This site is better than some similar sites in the market. We have chances to know positive singles on this app everyday and we nearly find a partner for something special.
Its not working. It was working yesterday and hasnt all day. What a worst of my hard earned cash
Im a paid member i regret paying
No way of contacting the company
Thanks for your feedback. We checked with our engineers. Please try the following methods to see if it works on your end:
1. Clear Browser Cache and Cookies.
2. Update Browsers to Latest Version.
3. Check the System Time and Date.
4. Disable Browser Extensions.
Any problem, please contact us at support@positivesingles.com and we will resolve your issue.
This dating site for herpes is really cool. It makes everything simple and possible for people like me to connect with other like-minded singles. I really appreciate this platform. Well done!
I am not happy that my account was deleted for no reason today so I want to expose this company for what they are, are scam! I have been a member of this site for 12 years and can tell you that 80% of all new profiles are fake. When I logged into this website daily I flagged a minimum of 25 fake profiles in less than 10 minutes. I previously owned a STD dating website so I can spot a fake dating profile a mile away. This website created tens of thousands of fake profiles when it launched the site so users would pay to contact fake profiles.
I was an affiliate of this company for years until today when my dating account was deleted. Now instead of promoting them I am going to publish thousands of these truthful reviews warning others and exposing this scam for what it is.
This site is not based in Silicon Valley, that is nothing but a mailing address. The owner of this company is a Chinese national and all employees are in China. How do I know this? Because I tracked them working on my positivesingles affiliate dating website and performing customer service. I saw they were from CHina by analyzing the website tracking scripts I have installed on the website.
This company has been a fraud since it launched it tens of thousands of fake profiles and it is a fraud now. If you want your personal information in the hands of the Chinese government then by all means join this website.
Members have the right to cancel their subscriptions, without any penalty or obligation. For any full / prorated refund inquiries within a reasonable time frame or if you wish to make changes to your PREMIUM MEMBERSHIP, please contact our customer service at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or email us at support@PositiveSingles.com. Usually, we deal with your requests within one business day.
Answer: PositiveSingles.com is the No. 1 STD dating site and all of profiles will be manually approved by the customer services department. We do not accept any fake, frauds account on our site. If you find any, you can report to us without any hesitation.
Answer: To better assist you, please provide us with either your username, registered email address, or phone number associated with your account on our site. This information will help us locate and review the necessary details for further assistance.
Answer: Dear member, thanks for your feedback. It means the member is online within 3 days.
Answer: Please feel free to contact us at support@positivesingles.com and we will get back to you within 12 hours.
PositiveSingles has a rating of 1.8 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PositiveSingles most frequently mention customer service, fake profiles and next day. PositiveSingles ranks 625th among Dating sites.
Thanks for your feedback, firstly, sorry your bad experience here. Please contact us at support@positivesingles.com with your username. We will carefully check the issue and resolve it for you.