business logo of Poshmark

PoshmarkReviews 2,858

1.3

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Poshmark?
grey star
grey star
grey star
grey star
grey star

Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.

service
777
value
702
shipping
676
returns
653
quality
635

We monitor reviews for authenticity

Nevada
1 review
8 helpful votes
Follow ML D.
Unfollow ML D.
Send Message
Share Review
Report Review

I ordered 2 items. One was charged to PayPal and it was not available so I was refunded. The other item was charged to a Credit Card and it was shipped. Then my credit card was charged over $50.00 and Poshmark does NOT return phone calls or emails.
I put this information on their Facebook page and they said they would contact me immediately but, nothing.
Now they have TV ads. Maybe they pay for this with money stolen from customers!

Date of experience: September 26, 2018
Pennsylvania
13 reviews
60 helpful votes
Follow L S.
Unfollow L S.
Send Message
Share Review
Report Review

UPDATE - Beware: CC Hacked TWICE via this Site!
September 26, 2018
Updated review

UPDATE for THIS TIME - Am venting/providing a caution re this site: All my previous comments remain; beware of "nasty/extremely unprofessional" sellers, but can get good deals, with awesome sellers - just review "love notes", and ask their email-only Cust Svc (one-day response) on other ways to check up on a seller. Otherwise: I've just completed my SECOND, yes - SECOND "Incident Report of Fraudulent Use of CC" with my CC firm -- This is 2nd time my card has been hacked FROM THIS SITE, and used to buy stuff. --- So, this is a suggestion RE THIS SITE (unfortunately) - PAY THRU Paypal, not with your CC directly, to minimize your chances of your card being HACKED! --- This SUGGESTION is NOT a guarantee, but I've not had a problem with PP/Ebay since being a customer&seller, over a decade.

Date of experience: September 26, 2018

OK; Take care w/ Sellers
May 19, 2017
Previous review

Made 1st purchase today; Sweet, verified seller ("top rated"), got good prices on a bundle. Site's rather-recent revamped look and policies are an improvement over original: Ship cost is standardized for 5 lbs, and good for bundle from 1 seller; Site now does not encourage trades-the latter was a bad idea anyway, and now has "customer guarantee" before releasing funds to the seller - GREAT idea (like Tradesy). Lastly, communication with site itself is only via email; got an answer to a? A few days after inquiry-At least they make an effort (so far)! Had reviewed other recent comments, and agree that buyer's experience is dependent on the seller - lots of sellers are irresponsible (ADD-challenged "young adults"), and they just disappear after they post their items, and/or they mis-advertise, etc = bad sellers. You can ask about their ratings; its "some" small guarantee about their conduct and listed items. Another slight annoyance for me, but I guess part of the site's "charm"---People can just chat away endlessly, and off-topic; another "social network" I don't need. Otherwise, an OK site for used clothing and accessories if you're careful about the seller, and with their improved buyer protection policies.

Date of experience: May 19, 2017
Virginia
1 review
5 helpful votes
Follow Jody S.
Unfollow Jody S.
Send Message
Share Review
Report Review

Poor support
September 20, 2018

If I could give a zero star review, if I could. I was with Poshmark for years, selling and buying. I had a 5 star rating - always. I had a person purchase a designer scarf from me and request a return because she thought the color was off in my pics. She posted her own and they were clearly darker than my scarf. Anyway, Poshmark had the opportunity to deny the return, instead, they sided with someone who just joined and used a fake name and had zero items for sale. So, bottom line is Poshmark will NOT support their loyal, money making, 5 star clients. The other person kept my designer scarf for 2 full weeks while Posh took
Their sweet time making a decision. Who knows if I'll get my Burberry scarf back now. One thing is for sure, I will never support Poshmark again. I was very supportive until they turned their back on me. My reviews said it all. My items were all as described, never a complaint about my pics and color. Stay away unless you don't care about being supported. There are other online consignment stores out there. Find one your who support you back!

Date of experience: September 20, 2018
Florida
1 review
4 helpful votes
Follow John S.
Unfollow John S.
Send Message
Share Review
Report Review

We sold a few items on Poshmark and have asked for our check but Poshmark will not send us the funds. We sent emails but there is never a response. There is no phone number, so you cannot call them. Do not use this company. They do not pay you and you cannot speak with anyone.

Date of experience: September 20, 2018
New York
2 reviews
3 helpful votes
Follow Dondu Y.
Unfollow Dondu Y.
Send Message
Share Review
Report Review

Stay away from Poshmark!
September 16, 2018

If you don't get your money out, please please file a complain through BBB they solve your problems less then 24 hours! Poshmark will close your account after that, that's ok! Mercari is a good place to make busniess. They have 7/24 phone friendly customer service. With a waiting time but that's ok, instead tons of not replied emails from Poshmark!

Date of experience: September 16, 2018
Florida
1 review
5 helpful votes
Follow Kimberly F.
Unfollow Kimberly F.
Send Message
Share Review
Report Review

No integrity
September 15, 2018

Poshmark has no integrity. I left a rating of a posh Ambassador because she was very rude and just because Poshmark makes money off of her they erased my rating. It's unbelievable that Poshmark allows this to happen just because they make money. It is not the way to do business your business will prosper if your customers are happy.

Date of experience: September 15, 2018
California
2 reviews
12 helpful votes
Follow Shauniell N.
Unfollow Shauniell N.
Send Message
Share Review
Report Review

Scam
September 14, 2018

Purchase brand new grey Uggs Aug 28 for $90. Pick up PO Box on Sept 5th. Uggs had been worn. I emailed Postmark immediately with attached pictures. I have been emailing Postmark every since. Had communication with seller do not except money. I want it returned to me. Postmark email me to Sept 15th saying it was to late. The money is with seller, so no refund.

Date of experience: September 14, 2018
New York
1 review
4 helpful votes
Follow Chanon V.
Unfollow Chanon V.
Send Message
Share Review
Report Review

Don't buy from them
September 13, 2018

Item did not fit like in picture and was poor quality. Unwilling to return stating " Unfortunately, this case does not qualify for a return because:
- fit issue is not a valid return reason" did not offfer exchange for different size or credit.

Date of experience: September 13, 2018
Japan
5 reviews
66 helpful votes
Follow Karen S.
Unfollow Karen S.
Send Message
Share Review
Report Review

Poshmark is a ripoff
September 12, 2018

I recently bought a dress from *******@Poshmark, and it was totally misrepresented. The dress said red, but showed a dark wine color. It looked really cute. I received the dress, and it was VERY cheaply made, and it was a bright tomato red. NOT CUTE. I had paid thru Paypal so I contacted them that I was leaving on a business trip out of country. They saw no problem. But Poshmark approved the return AFTER I was gone. They told me that I had 2 days to return it... yes TWO days. They wouldn't answer my several emails, telling them I was in Japan, until they said I could no longer return the item. They told me to keep the dress, and gave me a very generous credit of $10. THAT IS SARCASM.

I will NEVER buy from Poshmark again. Beware of the misrepresenting of this site. It's a scam. They don't help the people with any kind of buyer's protection.

Attached see what I thought I was getting, and the 2nd is what I got. BEWARE

Date of experience: September 12, 2018
Texas
1 review
4 helpful votes
Follow Emma G.
Unfollow Emma G.
Send Message
Share Review
Report Review

Scam
September 11, 2018

They have a bot responding to emails and it's very obvious they don't care
Poshmark attitude is "you bought what you bought not my problem"
How can you run a resell website like that!?!
Bought loubation shoes, obviously they were fake and they favored the seller
Like many people say the item doesn't go through Poshmark so sellers can abuse/trick/deceive buyers!

Date of experience: September 11, 2018
Connecticut
1 review
8 helpful votes
Follow Jay B.
Unfollow Jay B.
Send Message
Share Review
Report Review

No payment after 30 months
September 11, 2018

I sold a women's dress back in April of 2016. Still waiting to get the payment. There are no customer service phone.
They are running operations with bare minimum. No one responds to the emails. How is Posh mark still running? Referring to BBB and Dept. of Consumer Affairs (CA)
The company needs to be shut down for duping consumers. Corrupt practice. The company is shady with shadier business practices. Mostly run by H1B and other guest worker visas going by their website.

Date of experience: September 11, 2018
California
1 review
6 helpful votes
Follow Stephanie D.
Unfollow Stephanie D.
Send Message
Share Review
Report Review

I ordered eight things and three were fake. Mi wasted my time proving it with multiple photos. The fakes were obvious compared to authentic pictures. The lack of trade mark style such as two labels on the back inside of a guess jean are obvious signals to a fake. Poshmark completely stole my money. They cater to thieves and figure there is an unlimited supply of online customers. WAKE UP. DONT DO IT.
My probably authentic other parts of the order were a totally different color and /or very worn out. POSHMARK IS A VERY BAD IDEA.

Date of experience: September 8, 2018
Georgia
1 review
1 helpful vote
Follow Jill L.
Unfollow Jill L.
Send Message
Share Review
Report Review

Love all my orders...
September 8, 2018

I have good products from here. Fast shipper too! Love shopping from home instead of going to yardsales. So this is good program!

Date of experience: September 7, 2018
Virginia
1 review
3 helpful votes
Follow CaliBear A.
Unfollow CaliBear A.
Send Message
Share Review
Report Review

It's okay
September 6, 2018

Pros:
Great filtering system
Many sellers ship fast
Bundle deals are good
Best app to sale items, I have sold items faster using this app (but read cons below)

Cons:
The Poshmark fee as a seller is high, they keep a lot of money from the item you're selling especially if it's a lower value item (ex. You only get to keep $1 out of a $4 item).
The shipping price is the same no matter if the item is small, it's always $6.
Not a good app to use when buying low value items.
Poshmark customer service is horrible when it comes to getting questions answered. I tried to contact them about an issue that the post office was giving me about their pre-paid shipping label. They never answered me, they just canceled the order. I lost the sale and that customer.

Date of experience: September 6, 2018
Texas
1 review
7 helpful votes
Follow Giovanna C.
Unfollow Giovanna C.
Send Message
Share Review
Report Review

I have been a user since 2013, but didn't become active until 2014. At first, I started as a seller and I made a few sales then progressed to buying from other Poshers.

The things that bothered me as a seller was that buyers do not pay enough attention to the description and leave awful rating and feedback stating that I did not describe product enough when I clearly disclosed the flaw(s). This is why you, as a seller, need to confirm that the buyer PAID ATTENTION before shipping out to avoid miscommunication. Another is when buyers take forever and a day to accept delivery, so you're scratching your head wondering when your earnings would be released.

Now as a buyer, yes, you have to take every pre-caution and READ the Love Notes and past sales to see how the sellers interact with their clients. You also want to be sure they're active and respond to potential buyers' concerns. I saw a lot of questions go unanswered from some sellers and you just want to AVOID the headache all together.

I have had both good and bad experiences. I will not waste my time to list the names of the people who sent me crap that I had to toss out but a few good ones *******@jas*******,@kris8irl, *******@wendyhenley. If you are fortunate to order from them, then you are in good hands. I received my packages properly packed and shipped fast. Thank you ladies!

Date of experience: September 5, 2018
Michigan
1 review
8 helpful votes
Follow Michelle L.
Unfollow Michelle L.
Send Message
Share Review
Report Review

I received fake lululemon yoga pants and Poshmark would not let me return them. Seems they are in on the scam. Creating a business to let people scam others is disgusting. All they would have to do is allow the pants to be shipped to them for inspection, it is very clear these are fake. Now I am stuck with expensive fake pants that are cheaply made. DO NOT USE THIS BUSINESS.

Date of experience: September 4, 2018
Florida
1 review
6 helpful votes
Follow Ceci M.
Unfollow Ceci M.
Send Message
Share Review
Report Review

Poshmark was my worst experience on selling stuff. They don't respond emails and there's no phone to call for customer service. Poshmark don't respect their policies. They are money oriented but only for them.
Worst second hand sell experience. I use Mercari and Ebay and those are amazing!
Don't waste your time selling in Poshmark.

Date of experience: September 1, 2018
New York
2 reviews
7 helpful votes
Follow Linda C.
Unfollow Linda C.
Send Message
Share Review
Report Review

Rip off site
August 31, 2018

Poshmark allowed bossyjocey to rip me off of 64.99 her and I were selling shoes the SAME ones. She put an offer out I thought it was an offer on my shoes same shoes I accepted thinking it was my shoes someone was buying. I contacted posh immediately no response but automated crap for hours couldn't cancel. I told the seller bossyjocey she ignored me. I refused the package it went back to her my fiancé is an attorney made a complaint with BBB and he overnight the letter certified receipt. The Bank is going after Poshmark too. Please make formal complaints

Date of experience: August 31, 2018
Illinois
1 review
6 helpful votes
Follow Steph U.
Unfollow Steph U.
Send Message
Share Review
Report Review

Bought pajamas that were advertised as new. What I received was ripped, stained (in the crotch... gross). Complained to Posh and was told there was nothing they would do about it...

Date of experience: August 30, 2018
California
1 review
4 helpful votes
Follow Angry C.
Unfollow Angry C.
Send Message
Share Review
Report Review

WARNING: This is the SELLER I bought from: https://poshmark.com/closet/trendyexpress7

I bought a "cow leather backpack" which I realized upon arrival was a fake. It has a "genuine leather" tag attached to it by a little chain, but it clearly smells like a bag made from PVC leather. Even after being removed from the packaging for hours, it still smells like plastic. You can tell by the feel that this bag is NOT made from leather. It looks like a cheap Target or Forever 21 bag. If it was listed as "leather look" that would be a different story. But the seller clearly listed it "Material: Cow leather"

I reported this to Poshmark immediately and their response after waiting 3-4 DAYS:

"We are sorry that you had issues with your order. Unfortunately, this case does not qualify for a return. As a courtesy, we have added $10 in Posh Credit to your account which can be used toward a future purchase. You can also keep the order and there is no need to ship it back to the seller. We hope you are able to find something else you love.

Here are the reasons why this order does not qualify for a return:
- item was not misrepresented by seller, welcome to re
- list to sell in own closet

Have any questions? Get answers at our Support Center or contact us.

Sincerely,

Poshmark Community Team"

I have no interest in using the $10 credit or RESELLING an item that is made from fake leather, but is labeled as being made from leather. I am not purchasing again from this company that allows irresponsible sellers to make money off of selling items that are fake.

Date of experience: August 30, 2018