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PoshmarkReviews 2,858

1.3

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Poshmark Reviews Summary

Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.

service
777
value
702
shipping
676
returns
653
quality
635

We monitor reviews for authenticity

Tennessee
1 review
5 helpful votes
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Wont accept return
December 13, 2019

I bought a pair of flats off Poshmark from *******@tstokeli and when i received them they were not as appealing to me. I wanted to return them (never wore the shoes) they asked me to send pics of shoes, i did then they claimed they "looked" worned. I never put the shoes on. They said they will not give me refund, never will i shop there again.

Date of experience: December 13, 2019
Ohio
1 review
0 helpful votes
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I've been buying and selling on PM for over a year, it is very easy to use and has lots of variety. The best part is it's safe.

Date of experience: December 8, 2019
Rhode Island
2 reviews
3 helpful votes
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Was scammed on poshmark
December 7, 2019

Hi even if u are careful. U can get scammed. Seller shipped two items both permanently stained. Was not familiar with a damaged package returned it to Scammer lost value full could not reach poshmark

Date of experience: December 7, 2019
Florida
1 review
4 helpful votes
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Despite proof of scams. Poshmark responds with form letters. In ordered 2 watches that have not been shipped (bundle deal) and they refuse to refund my money. The above bundle (2 watches), now says 1 watch for the same price as 2. See proof below.

Date of experience: December 6, 2019
Oregon
1 review
8 helpful votes
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If you are looking to set up an online business for clothing and shoes (new or used) or household items don't start with Poshmark. Poshmark is not set up for business purposes, they are set up to be an on-line garage sell for fashion. They do not have the tools to support someone who wants to grow their online presence into a real business and it is not worth the time sharing your stuff and creating followers. You are better off going to a site like eBay, taking the time to learn the shipping game and build a real business that will scale. Poshmark is not set up to scale. Poshmark is also petty deleting your listings without giving you the opportunity to correct when they think you have violated one of their rules. Poshmark is run by people who are inexperienced and more concerned about being right. Poshmark makes it very easy to ship, but that one benefit is not worth investing your time in when eventually your business needs will out grow the platform.

Date of experience: December 6, 2019
Arkansas
24 reviews
54 helpful votes
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Fees are high
December 5, 2019

But they pay you in a reasonable amount of time. Customer service is a bit slow in responding to your questions and their bundle process is a bit confusing and clumsy. I lowered the score because since Jan 2020, they have increased shipping. This is crazy especially for some items selling for $10 or less, doesn't make sense to pay $7.11 to ship. Also, as a seller if you want to help and pay some portion of shipping for the customer, they will not let you do it unless you also decrease your price. They are greedy and silly with his policy. My sales have really slowed and I refuse to buy a t-shirt for example, for $5, then have to pay $7 for shipping.

Date of experience: December 4, 2019
Canada
1 review
4 helpful votes
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Impossible to get more than repeated stock responses by email. Would not allow a return of a damaged item. Stick with eBay. Poshmark has really poor customer service.

Date of experience: December 3, 2019
Arizona
1 review
2 helpful votes
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2 of 3 bad items
December 2, 2019

I ordered three pairs of Cole Haan men's shoes. Only one pair was the real thing. The other two pairs had only insole to the halfway mark and both of those were so tight that they were either fakes or re-soled by an inexperienced cobbler. The two "fakes" should have been listed as a half or full size smaller. Seller tried to tell me they were "outlet" shoes and that is why they were made in Mexico instead of India, where the Cole Haan factory is located. Taking my name off of their email list and deleting the app.

Date of experience: December 2, 2019
Virginia
1 review
5 helpful votes
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Have FEAR when ordering from here. No matter what, they don't except returns. Or you can ask 50 questions to the seller before making purchase. Make sure the measure tape is in picture. I've bought 5 jeans and sold boots from this app. One Pair of jeans was not the correct size as mentioned. It should be a 26. I ordered a 29. $40 They are so small I can't even zipper them. So I have to keep them, says Poshmark. Poshmark says it's my responsibility to ask them to measure it before buying. There are pictures of the jeans that clearly says 29 R. Why else would I need to ask questions? The seller should have to except them back. Poshmark is treating me like I'm a problem. Even though the seller has had bad remarks on her. I have pictures to prove it.
In picture the first pair (29) are my complaints. They should be a 26. They should be wider than my 28 behind them... can't send picture. It's not small enough;(

Date of experience: November 30, 2019
South Carolina
3 reviews
23 helpful votes
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I had high hopes in the beginning selling on Poshmark. I was able list items that were new with tags but not used and sell them. I even sold some gently used items. But if you're looking for a fast turn around this is not the place. You get tons of followers but no buyers. You get loads of likes and shares but not sales. For all that you put into creating the listing, photographing and posting then letting it sit for months with one look. Not worth it. Looking for another outlet for reselling.

Date of experience: November 30, 2019
Michigan
1 review
2 helpful votes
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Te waste of time to post pictures and add descriptions of your items. Then they constantly delete these items saying not authentic when they are 100% authentic items! The pictures and description are CLEARLY AUTHENTIC and NOT REPLICAS! You email them and they say they will fix but they dont! Do not trust their authentication service! They have NO BUISNESS saying what is and is not authentic! Morons!

Date of experience: November 29, 2019
Texas
1 review
3 helpful votes
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Dissatisfied Customer
November 27, 2019

I purchased a Brighton watch. I received a watch that did not work. I immediately contacted Poshmark and asked them not to release funds. I was told to regift, sell or give it away. What a ridiculous thing to suggest!

Date of experience: November 27, 2019
Arizona
1 review
3 helpful votes
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False advertisement
November 26, 2019

I ordered a suit from a seller on Poshmark. Once I received the suit I realized that the seller had misrepresented the size - *******@jonesbran5988. I immediately contacted Poshmark to ask for instructions on returning the suit. They waited until after their own deadline to respond and now are saying that they cannot do anything because I should have filed a claim earlier. I don't recommend this company.

Date of experience: November 26, 2019
California
2 reviews
6 helpful votes
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I purchased a "Louis Vuitton" bag from Ryan Wilson on Poshmark's website. Poshmark "authenticated" it. The bag is not as described, probably not authentic. Damaged strap. Tarnished hardware. Inside pocket is disintegrating. Very disappointed.

Date of experience: November 26, 2019
Florida
1 review
1 helpful vote
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I bought a bicycle jersey supposedly XL size and the true size was a M. I wrote to their Customer Service and they refused to make it right. They have no customer service skills and don't care about repeat business by selling an item that clearly didn't meet customer expectations or needs. They seem completely out of touch. Don't buy or sell anything through Poshmark. They are the worst.

Date of experience: November 25, 2019
Ohio
1 review
2 helpful votes
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Never got my merchandise from this seller kimberlylibb767. I ordered and paid for a purse that I have been looking for forever. I placed the order on 11/7/19 and as of 11/21 I still have not gotten it.

Poshmark actually refunded my money since they could not get seller to respond to them as well.

I thought once my sale was refunded she would list this purse again; it still is showing as sold. I really want the purse and I am not sure why kimberlylibb767 cannot at least answer questions respond back.

Date of experience: November 25, 2019
Texas
1 review
4 helpful votes
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Terrible customer service! I shipped out a necklace by Lana that retails for $730 to a buyer. The buyer said she received it broken when I'm most certain she broke it because I would never send out a damageditem! Now I am left with a damaged good that I can't even resell! I am a top rated seller and have sold over $3k worth of merchandise this summer and while looking at my buyers past comments she clearly has returned other things. I wouldn't even mind sending back the necklace but all they offered me for the inconvenience is $20 in credits! How can I ever feel safe shipping out more of my luxury goods when if the buyer damages it on their end, I get left with nothing! I've worked in luxury retail for almost 10 years and this is just terrible. Do NOT sell on Poshmark!
They only trust the buyers review when you are a top rated seller! Does not make ANY sense!

Date of experience: November 21, 2019
New Jersey
2 reviews
1 helpful vote
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Terrible
November 21, 2019

Bought an item from the website that was totally deceiving as to the size and look of the item. When the item came I quickly reached out to poshmark to discuss my issues. There was no communication with the website they never responded Mx when purchasing designer authentic items the website got to have the buyers back. Keep away.

Date of experience: November 21, 2019
California
1 review
5 helpful votes
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As a seller it is very easy to get ripped off from a buyer using Poshmark! I a buyer makes a complaint and sends blurred images stating that they didn't get an item as claimed you can then get stuck without your item and without a payment. They didn't even give the complaining buyer my return address to send my item back! I'm pissed at their lack of proper customer care on both ends!

Date of experience: November 21, 2019
Texas
2 reviews
7 helpful votes
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Ridiculously difficult to purchase item, won't acknowledge my PW, 2 hrs of attempting purchase, they accepted CC payment, but now no record of item being sold. 2nd attempt@ purchase, sale was Cx w/no reason. EBAY SO MUCH EASIER! Done w/ Pmark!

Date of experience: November 19, 2019