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Poshmark has a rating of 1.3 stars from 2,858 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Poshmark most frequently mention customer service, credit card and phone number. Poshmark ranks 50th among Consignment sites.
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The volume of items for sale on Poshmark is overwhelming and it takes a lot of effort to promote your items and close a sale. When I posted some designer items, I was inundated with scammers who claimed to want immediate purchase if I emailed them privately. And of course nothing happened. If you have hours to spare on Poshparties and constant sharing of your items, you might make a few bucks. If you are looking to buy on Poshmark, the search and filter functions leave much to be desired and it is difficult to find what you are looking for.
At first, I liked Poshmark and was getting good deals. BUT, when it comes to returns, they are at the bottom of the barrel. You have to go through Poshmark, and NOT the seller for a return and refund. They are terrible at trying to return anything. I couldn't get my money back for three items I purchased through their web-site. I did cancel my account and will stick to buying from 1) Amazon, 2) E-bay, and 3) Overstock.com.
I've been selling with Poshmark since late 2016 and their shipping prices started out at an okay level, 5.99 wasn't too bad, but not fabulous either. It's since rised to $7.11, and they probably are going to raise it again. I've noticed my sales have dropped exponentially because of this... and on top of that, they're charging taxes, too? They really should only be doing that for NWT items due to the fact that it's like selling at a garage sale or yard sale, people are paying pennies on the dollar for used items that the person selling them for paid way more for.
I really like their platform, but this shipping thing has got to change. When you HAVE to pay shipping on a product that weighs literally less than a quarter of an ounce, like, for instance, a ring or something, you shouldn't have to pay a huge shipping fee. And if the seller offers free shipping, guess who has to pay that?
There's other options for shipping... they need to seriously integrate it into their platform because now that it's so high, I sell nothing because nobody wants to pay that much for shipping.
Mercari has it right with their shipping practices, but I'm reading absolute terrible reviews and am only two weeks in with selling with them and am scared now the items I have sold on there are just going to be returned damaged or they'll get to keep it and I don't get anything for my item. I've seen people say that about Poshmark, but I'll tell you what, I've never had that happen, not even once. I've never had a return rejected to the buyer even when I proved that the item I sent was not damaged, so I'm wondering what these sellers are saying that lets them keep their money. I take pictures, sometimes video of me packing the box and taking it to the darn post office proving it seriously wasn't damaged or the wrong item... out of 10 returns, not one of them was denied... so, I'm a little confused there.
Either way... I'm a little disheartened by this whole selling online thing now because Mercari sucks now, Poshmark is too expensive, they charge way too much for their fees, shipping, and now taxes. They should pay their own taxes.
Ordered a grateful dead clock from them and it was broken. Contacted seller who said he'd refund me if I sent a picture. I did and he never answered my emails again. Tried to get money back through paypal who told me to return it so I did. I gave them the wrong tracking number accidentally and now Poshmark is telling me too much time has passed. So now they have the broken clock and my money. I will never order from them again and I will discourage anyone else from ordering from them. The negative reviews are correct here folks. They are scammers.
This site attracts all kind of scammers. With non-existing customer support stealing is very easy. People loosing money and no one going to help. I guess they what you to deal with your credit card company if you want to claim wrong/defected item. This site charge 20% selling fee and offer no support whatsoever? Cant imagine this online scam was not shout down by authorities.
PAID $185 FOR WHAT TURNED OUT TO BE A FAKE BURBERRY SHIRT AND POSHMARK DOES NOTHING TO MAKE IT RIGHT. THANKFULLY, I PAID FOR IT WITH PAYPAL. AT THE SAME TIME I GOT A PAIR OF BURBERRY BOOTS AND THEY WERE WAY TOO SMALL AND THEY CAN'T BE RETURNED. REVIEWS FOR SELLING ON POSHMARK ARE VERY BAD, BUT THEY ARE THE WINNER SINCE THEY DO VERY FEW REFUNDS. POSHMARK SAID THAT I CAN SELL THE BOOTS ON POSHMARK TO GET MY MONEY BACK. REALLY? H, E, DOUBLE HOCKEY STICKS, NO!
Don't expect to always get your items. I have had sellers with great reviews who never shipped my items. The chance of getting the item is 50/50 which is bad. What you have to do is keep communicating. You may seem like a pain but it gets them to ship because they are scared of bad reviews. Some items I have gotten are nice. Watch who you buy from! And always check when they were last online some sellers pop up but you see they haven't been on in months. So I gave it 3 stars cause of the 50/50 on receiving my items because some sellers did ship so I put the rating in middle range.
This place is a terrible and expensive joke if you choose to buy here.
Their sellers/Poshers are super shady, their company "return process" and promised order cancellation is non-existent, 1-2 day shipping is a scam/joke, and they offer you (the customer) no support whatsoever (i. E. just auto-emails). Honestly, the worst online purchase experience I've ever had and I'm almost 40 plus an avid, tech-savvy shopper. Still sucked me into a black hole; should've checked Sitejabber but was desperate for rare item.
Shop elsewhere if you know what is good for you.
I have two seemingly lost packages. I paid full price for 2 day shipping, and it's now been over two weeks with no tracking information. Each time I contact the site, they give me the runaround. They are essentially holding my money hostage, as well as the seller's. The response from Posh has been slow, and each time they tell me to wait until a certain date. At this point, because the items have been shipped, there is no option to cancel. Horrible customer service!
I bought a Nike jacket as it said Nike jacket and it was under the catagory of jacket. When it arrived it was a sweatshirt! I emailed poshmark to return it as I didn't need a jacket and they said NO I should have verified with the seller if it was a jacket - well the listing said a jacket, the seller listed it under jacket and said it was a jacket which it's not - but terrible customer service be wary - they won't take anything back and some larger are shrunk so they are actually small! I would stay clear of their business!
Buyers are NOT protected by them! Don't make the mistake of buying something extremely expensive and when receiving a garbage and try to do something about it, they side with the seller knowing the seller lied in their listing! This platform is a joke! A waste of time and money!
I don't remember joining a Poshmark club. $107.90 was deducted from my Pay Pal account from Poshmark. I could not contact Poshmark no way, no how. I contacted Pay Pal and they told me Poshmark withdrew the payment for some membership or something. I immediately blocked Poshmark from my Pay Pal. If they are a good outfit, they should have a much better communication method with their customers. It looks like I was victimized out of $107.90
I ordered a top which was shown as a RED color. The top came in and was a mauve color. Two other items came which I did not order. I made 10 attempts to resolve to return the top including the unordered items, Poshmark kept emailing that they are looking into the matter.
I returned ALL of the items and they refused to credit my account.
They will not have a phone conversation. The packaging was sloppy and I lost $80.90 plus the return postage, plus the insurance. I have proof that my return package was received by Poshmark.
Dishonest company.
Do not buy from Poshmark. I bought from xoxoklowe Posher. The seller copied a Dress from the Free People website & Listed it for almost 6 times higher than 10 other sites who sell it. It is/was a knockoff & the fit was a joke.
I contacted Customer Setvice & wrote that their seller was posting copyright photos & fraudulent information. Poshmark would not refund my money. I spent $84. I felt sick because for me that's a lot to loose. Also the seller sent me like 20 emails arguing with me. Don't waste
Your time or money.
Very Sketchy.
I'm very upset about how it all turned out. A total joke & the most pitiful customer service. They will screw you over on a heartbeat. Again stay away from xoxoklowe
I am a Poshmark Ambassador with more than 700 listings. I have been active since Jan 2019 and in that year they have increased their shipping fees TWICE! Most of my items weigh under 10 ounces and do not warrant the absurd $7.11 shipping fee. Customer service is non existent and yet they collect a whopping 20 percent commission, twice what their competitors charge. Seriously, they have no telephone number. The only way to contact support when there is an issue, is via email. Ridiculous! They do everything within their power to make communication difficult so that they give up and not ask for help. They also have the rudest customer base who think nothing to offer you a fraction of your asking price. Everyone wants a bargain but to offer $7 on an item listed for $25 is just rude. Lowballing is now the norm since the shipping went up to $7.11. Needless to say, I am moving my business to Mercari.
Two PM members myself and someone else purchased items from seller kbfluvs2shop on the same day. After a week we noticed our items had not shipped. I had reached out first to inquire about my item and the other buyer noticed my note and reached out to me and that is when we found out the extent of the lies coming from kbfluvs2shop. The list of excuses why she had not shipped our items: Oh wow I did not notice this sale, I will ship tomorrow (4 days later still not shipped), I am moving, I am out of town, I cannot find the item. Then I get a message that she spoke to PM and they advised her to ship me an alternate item without advising me of the switch and without my consent or permission. First this is illegal and known as bait & switch. Second the seller never spoke to PM about this issue. Third, as a Director of CS and Sales in the luxury fashion industry for over 50 yrs NO COMPANY WOULD EVER SWITCH YOUR ITEM WITHOUT ADVISING YOU AND GETTING YOUR PERMISSION TO DO SO. Not only is their proof of all the dialog between this seller, myself and the other buyer all over this sellers listing but PM insults further by advising me to simply block the member. Oh so this seller can pull this stunt on yet other unsuspecting buyers. She already pulled her nonsense on 2 buyers whats to stop her from doing it again?! PM is useless and cannot even adhere to THEIR OWN POLICY GUIDELINES. Then they allow sellers to lie so gregariously it is nauseating and they allow them to continue their bad behavior. WOW! Well if anything this review will help others NOT TO PURCHASE from kbfluvs2shop as your funds will be held hostage for 8 days and you will NEVER receive your items and will just get lie after lie. STAY FAR AWAY FROM THIS SELLER - YOU HAVE BEEN WARNED.
Don't trust Poshmark, they are NOT HONEST and do not trade with fair practices. They allow their sellers to misrepresent their listings. You get stuck with an item you don't want. They are in the business to make money and that's why they refuse to take returns for legitimate reasons. My item was grossly MISREPRESENTED, and I brought it to their attention and they didn't care. Please take a look at all the reviews and you will see a pattern. A lot of unhappy buyers and Poshmark refusing to allow returns time and time again. They are filled with FRAUDULENT listings and you are NOT protected! BUYER BEWARE!
That's not very good business that poshmark let sellers cancel orders with no problem but I can't ever wear a top, it's still has the tags but they won't let me return the item. It made me regret ever buying anything from Poshmark.
I ordered a purse and it did not come based on what the picture showed. It was misrepresented. That's a dishonest sales tactic. I ask to return but they would not allow me to return after sending a pic showing what the product should have looked like. It was missing the emblem when I received purse. Do not purchase from this site. They do not stand behind their guarantee for return if product is misrepresented. When received purse was missing emblem as shown in pic by seller.
I am appalled that I will not get a refund on a piece of useless junk.The Fitbit Alta sold to me for $99 and advertised as "new" will not hold a charge. I set it up on my Fitbit account and everything was fine, until I UNPLUGGED IT FROM THE CABLE and IT DIED. You cannot replace the battery.
The rule is that if the customer has a problem with the order, that she has to reject the order within 3 days.
I missed the rejection deadline by 6 HOURS! I am offered $40 in Posh Credits; this is an insult and I will NEVER buy anything from them again.) These people are thieves!
Answer: You've got to be smart about shopping online these days. There are scammers wherever you go. That said, if you follow the guidelines and steer clear from trading, which most sites don't condone, then you'll be fine. I've purchased over 100+ items on poshmark and have sold over 90+ with complete success, with the exception of the one time I decided to trade... I've purchased low prices items before and received junk a couple times, but Poshmark ALWAYS refunded me! Maybe I'm super savvy, so here's what I always do: 1. Always checkout the seller's reviews. 2. Always ask if there are any flaws with used items. 3. Always ask if sizing is TTS: "true to size" 4. And most importantly, always ask if it's authentic (unless otherwise specified in the description) These 4 questions have always led me to receiving exactly what I wanted and at half the retail price! Plus, it's so much fun! I've made a considerable amount of income from it, while also adding a nice set of items to my own closet! Good luck out there!
Answer: I have received every item I have ever bought on poshmark. It arrived on time and was in the exact condtion as was promised and how it appeared in the pics.
Answer: Well yes she received the boots and probably didnt like them or they didnt fit etc. she is trying to get her money back by trying to re sell them for 70.00 however she would only get 56.00
Answer: It took a long time, but today Poshmark said they refunded the entire purchase amount plus shipping because the booties I ordered were misrepresented. It took About a month and a half. Two times they offered me small credits toward another Poshmark purchase. I filed a very well documented (12 pages of emails, screen shots of the ad and screen shots of dialogue between me and the seller, Kimology) fraud claim with my credit card company, and I emailed Poshmark's customer service to advise them. Two days later they told me they were refunding my money. We'll see if that happens. Poshmark's customer service is terrible, but persistence paid off. Best of luck to you!
Answer: Ask probing questions: non-smoker? Ever been dry cleaned? How worn is it? Cats? Etc
Answer: I have the total opposite reaction to this question. This mystery group that decides what the outcome will be is ridiculous. You can't talk to anyone, and my last attempt to get support through emails, took one month! Not a fan of learning who the good sellers are by trial and error...
Answer: She probably stalked the other seller's listing and found you commented on the item you purchased. So technically, yes they can see what you buy as long as you commented something on the purchased listing.
Answer: Be careful on posh because they do not have your back. There is a lot of scandalous people on posh. Be careful on ebay as well. I bought a Michael Kors set on ebay that was listed as excellent condition but it was stained and reeked of cigarette smoke. Ebay did not refund my money. They said since it wasn't listed as brand new with tags I was screwed. I was out $315. Who wants a handbag and wallet that smells like shit? I think twice before buying on Ebay since that experience. Shame on the dishonest seller and Ebay for allowing that behavior. Good Luck!
Answer: Have you sent an email to Poshmark support? I have before and they did respond
Answer: You unfortunately cannot return an item if it doesn't fit. It's best to ask the seller the measurements of the item, if they tell you the wrong measurements you can return it. If they will not give you the measurements then don't buy from them. I'm new to selling on Poshmark and I will allow people to return their items if they don't fit because I believe that's what's right, you will find other good sellers!